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Why Amazon is not compatible with my device?
It appears to be an issue with Google’s Android operating system. To fix the “your device is not compatible with this version” error message, try clearing the Google Play Store cache, and then data. Next, restart the Google Play Store and try installing the app again.
How do I install Amazon apps?
- Step 1: On your phone or tablet, tap Settings > Security.
- Step 2: Fire up your mobile browser and head to www.amazon.com/getappstore.
- Step 3: Once the download is complete, swipe down from the top of the screen to open your notifications view, then tap the Amazon Appstore entry to start the installation.
Why is Amazon not working on my phone?
First solution: Clear Amazon Shopping and background apps.
This usually happens if you’ve left the app opened and running in the background for quite some time already. Background apps can become corrupted and when this happens, they won’t be able to work steady. To fix it, clearing the app can help.
How do I update my Amazon Appstore?
From the Dashboard (the default homepage), under the Amazon Appstore section, click App List. Click the app you want to update. Near the top of the page, in the area below the name of your app, click Add Upcoming Version. A confirmation message appears — click OK to proceed.
- If the Amazon app is not working on your device, there are a handful of troubleshooting steps you can take.
- Start by force closing and restarting the app; you can also check for app updates.
- Here are seven ways to get your Amazon app working properly.
You can use the Amazon app to shop and browse, place online orders, check the status of an order and even get a discount at Amazon-owned stores like Whole Foods. When an app like Amazon does so many things, you probably come to rely on it — which is why it's so frustrating if it does not work properly.
But don't lose hope. If your Amazon app displays an error or doesn't work at all, there are a handful of ways to troubleshoot the problem and get it back up and running again.
Restart the Amazon app
One of the most common (and easy to solve) problems is when a software glitch prevents the Amazon app from starting properly or not properly loading the main page. The first thing to try is to close the app completely (sometimes called force closing the app). If you need a refresher, here is how to close an app on Android and close an app on iOS. After you close the app, start the app again and see if that has solved the problem.
If you have trouble using the Amazon app, force close it and then start it again. Dave Johnson/InsiderMake sure you have an internet connection
It's also possible that if the Amazon app isn't working properly, it might be due to a connectivity issue. The Amazon app needs to be able to go online, either via WiFi or your cellular service. Make sure you see a strong WiFi or cellular signal in the status at the top of the phone's display. If it's not clear if you have reliable service, try to use another app that accesses the internet to make sure your connection isn't what's causing a problem with Amazon.
Make sure you have a reliable wireless connection. Dave Johnson/InsiderCheck for an app update
There might be a problem with the Amazon app that's preventing it from working. It's possible, for example, that it's incompatible with a recent update to your phone's operating system. Your apps should be configured to update themselves automatically, but if you are having a problem, it's worth checking to see if there's an app update waiting which hasn't been installed yet. Here is how to update your apps on Android, and here's how to update apps on iOS.
Restart your phone
If you're still having trouble with the Amazon app, it's a good idea to restart your phone entirely — this will flush out any temporary software issues that are plaguing your phone. You can turn off most Android phones by holding the power button for several seconds, or you can pull the Control Center down from the top of the screen and tap the power icon. If you have an iPhone, here's how to restart it no matter which iPhone model you own.
Clear the Amazon app's cache
A less common glitch involves the Amazon app's cache. If the cache becomes corrupted, you might need to clear it in order for the app to work properly again. The only way to clear an iPhone app's cache is to uninstall the app and then reinstall it from the App Store. But you can clear the Amazon app's cache on Android without removing the app:
1. Start the Settings app and tap Apps.
2. If necessary, tap See all apps and then tap Amazon Shopping.
3. Tap Storage & cache.
4. Tap Clear storage.
Reinstall the Amazon app
One other potential problem: Your Amazon app or some of its associated files might be corrupted. The solution is pretty straightforward — just delete the Amazon app from your phone and then reinstall it from your device's app store. You'll be automatically logged out, so make sure you have your Amazon account login information to sign back in.
Delete the Amazon app from your iPhone and then reinstall it. Dave Johnson/InsiderUpdate your phone's operating system
Does the phone itself have important updates waiting to be installed? If you have pending iOS or Android OS updates waiting, there could be a conflict with the Amazon app. To eliminate any potential glitches with the OS, it's a good idea to make sure your mobile device is completely up to date. Here is how to update your Android phone with the latest software, and here is how to update iOS on your iPhone.
Dave Johnson
Freelance Writer
Dave Johnson is a technology journalist who writes about consumer tech and how the industry is transforming the speculative world of science fiction into modern-day real life. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. He then spent eight years as a content lead on the Windows team at Microsoft. As a photographer, Dave has photographed wolves in their natural environment; he's also a scuba instructor and co-host of several podcasts. Dave is the author of more than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider.
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