Can I pick up package from DHL before delivery

DHL offers numerous excellent services, whether you're shipping domestically or internationally. Apart from prompt delivery, these services ensure safe and secure shipment of your package. Additionally, DHL provides its customers with a Package Pick-Up service to make your shipping procedure more convenient.

We’ve gathered the necessary information regarding this particular service in this article. So, to find out how to prepare and schedule for DHL Pick-Up service, continue reading.

What Is DHL Package Pick-Up Service?

DHL Package Pick-Up service allows you to ship your items to other locations from the comfort of your home. Instead of dropping off your boxes at DHL service centers, you can use the Pick-Up service to deliver your package effortlessly.

So, whether you're returning a damaged parcel or sending a gift to a loved one, you can take advantage of this fantastic service.

How to Prepare Your Shipment for DHL Pick-Up

There is no doubt that DHL guarantees on-time delivery and proper handling of your packages. However, it's also essential for you to do your part in preparing the items for Pick-Up.

As your shipment will travel many miles before reaching its destination, you must be extra careful while packaging it. Below are some steps you may take to ensure adequate packing of your items:

1. Start by determining your items' fragility and value.

2. Next, measure the shipment's size and weight.

3. After that, prepare an adequate-sized shipping box and place your item inside it. Make sure there are a few inches of space between the walls of the shipping box and the contents inside.

4. Fill the extra space with padding material.

5. Then, seal the box using packing tape to cover its edges fully.

6. Finally, print out the shipping label containing all the information regarding your shipment. Attach it to the shipping box in such a way that it remains visible.

Your package is ready to be picked up by a DHL courier.

What Information Is Required to Schedule A Pick-Up

Before scheduling a Pick-Up by DHL, you must have specific information ready beforehand. This information is necessary to fill out the online form:

• Account number

• Contact number 

• Email address

• Contact and address of the Pick-Up location

• Total number of packages

• Shipment's weight

• Information regarding the shipping location

• Pick-up date and delivery time

Conclusion

So, to use DHL's Package Pick-Up service, you must first submit a request for shipment by filling out the online form. Make sure you have the required details of your package, such as its weight and dimensions.

Then, properly pack your items, so they stay secure throughout the shipment. Remember, preparing your package for Pick-Up is a crucial step as it ensures the safety of your parcel.

If we're coming at an inconvenient time for you, or if you missed our DHL driver and found a yellow card on your doormat, then choose where and when you want to receive your parcel. That way, you can be sure you'll get your parcel as quickly as possible.

Change delivery

If the scheduled delivery time isn’t convenient for you, or if you’d rather collect your parcel from a DHL ServicePoint, use the My DHL app to change the time and location of delivery with ease. You can do this starting on the day before your scheduled delivery.

Missed a DHL delivery?

If you weren't at home, our driver will leave you a yellow card. You can use this card or the email from DHL to make a new delivery appointment. With the My DHL app you can easily choose a DHL ServicePoint, have your parcel delivered to your neighbors, around your home or arrange another home delivery.

Explore our delivery options

If you’d prefer to pick up your parcel at another DHL ServicePoint or want us to make another home delivery, just let us know with the My DHL app. You can explore the delivery options below.

Pick it up from a DHL ServicePoint

Want to pick up your parcel any time? We can deliver it to one of our DHL ServicePoints. You can choose from five DHL points near you, which may be a store or locker. We'll tell you when it's ready.

Agreed place

If you want to receive your parcel even when you might not be at home, that’s no problem. You give the courier permission to leave your parcel in a specific place around your home.

Delivery to your neighbors

If you know you won’t be at home, ask your neighbors to sign for the delivery. Remember to tell us their address, so our courier gets the right person.

Arrange a new time or day

We'd be happy to come again. Use the info on the yellow “missed DHL delivery” card to arrange another delivery time or day, including on a evening or a Saturday.

Missed DHL Delivery card

Found a yellow card on your doormat? Go online and enter the delivery code and your postcode and you’ll see the next steps for your parcel. Alternatively, scan the QR code with your phone. You can also schedule a delivery at a time and location that suits you – just use the My DHL app. Please note that you will receive the Missed DHL Delivery card even if we have delivered the parcel to your neighbor.

Download the My DHL app

The official My DHL app is available in the App Store for iOS (iOS 13 and above) and in the Google Play Store for Android (Android 8 and above).

GoGreenSustainable delivery

If you are not at home, you can indicate in advance where you want us to deliver your parcel. This is a good idea, because you'll get your shipment quickly, and at the same time you help the environment: if we deliver your parcel in one go, we emit less CO2. The difference may seem small, until you consider that DHL Parcel delivers thousands of parcels per day. Of course, we prefer to do that as economically as possible. Wondering what else we do when it comes to sustainability? Check out our GoGreen strategy.

Frequently asked questions

We're there to help as soon as we can. We've put together a list of FAQs that may just provide an answer to your question.