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Respected Contributor
Posts: 2,403
Registered: 03-19-2010
01-04-2022 09:41 PM - edited 01-04-2022 09:44 PM
I'm defintely rethinking any QVC purchase these days. I have one return that still hasn't been processed and it's going on a month now. I used the QVC return label and can't even get tracking information.
This really is unaceptable for any company.
I'm a 30 year customer, but I am starting to shop elsewhere more and more. It's disappointing.
Is there an average time to process a return these days?
Message 1 of 12 (1,736 Views)
Respected Contributor
Posts: 3,199
Registered: 06-03-2010
01-04-2022 09:46 PM
@Retired08 I track my item and once it gets delivered to the QVC warehouse, I wait 7 days. Once it hits 7 days, I call customer service and every time they have processed the return/credit, even though the item is sitting in their warehouse but not yet processed. Usually a few days after that, I'll get the confirmation email that they are processing my return, but the amount is $0 on the email because they have already processed the credit to my credit card.
All returns taken to the post office are done using the QVC return label, I get a receipt with the tracking number and track it though smart label newgistics to know the date it was delivered.
......You look like I need a drink.....
Message 2 of 12 (1,730 Views)
Esteemed Contributor
Posts: 7,952
Registered: 03-09-2010
01-05-2022 08:41 AM
I rarely use Q's return label. It is the lowest priority mail, slower than pony express most of the time.
I pay and print priority postage online at usps.com. I keep a few flat rate envelopes at home (free from post office or order online). The little extra I pay is worth it because I get real tracking and it gets to Q much faster. It usually gets processed sooner too.
Message 3 of 12 (1,480 Views)
Respected Contributor
Posts: 2,628
Registered: 11-20-2010
01-05-2022 11:52 AM
I have found the QVC return time varies. Sometimes it is quick, sometimes takes awhile. Doesn't matter to me because it always eventually is processed and appears on my credit card. I use easy pay so the amount to be refunded is small and makes no difference to me when it is applied to my credit card.
I have never had a problem receiving the credit which is the important thing to me. I always use the QVC return label because the convenience is important to me.
If I were to return a high value item to any company, I would use either UPS or FedEx and to get an actual tracking receipt.
Message 4 of 12 (1,397 Views)
Frequent Contributor
Posts: 116
Registered: 01-01-2014
02-25-2022 03:40 PM
I returned a pair of Denim & Co a month ago and still have no refund.
Message 5 of 12 (920 Views)
Super Contributor
Posts: 457
Registered: 04-22-2010
03-01-2022 09:47 AM
I just did a return yesterday, wrong color and wrong size. I contacted the Qteam and they already gave me credit and closed down my easy pay. I do not know when the return package will get to Florence, NC but I am happy that I have been credited already.
Thank heavens for the Qteam, they are the best.
Message 6 of 12 (824 Views)
New Contributor
Posts: 4
Registered: 03-12-2010
03-01-2022 05:19 PM - edited 03-01-2022 05:20 PM
I have
done the same. And qvc response and service has been great!
Message 7 of 12 (788 Views)
New Contributor
Posts: 4
Registered: 03-12-2010
03-01-2022 05:22 PM
Yes it's pretty easy actually. All you hsve to do is get in touch with them directly
Message 8 of 12 (785 Views)
Respected Contributor
Posts: 3,886
Registered: 08-22-2013
03-01-2022 05:31 PM
My return times have varied also. Some are done quickly and others have taken over a month. How have you all done on doing an exchange using the return label? I've rarely done that but did it with a pair of Clark's shoes from QVC recently. I asked for another size but still haven't heard anything back.
Message 9 of 12 (779 Views)
Super Contributor
Posts: 457
Registered: 04-22-2010
03-02-2022 04:49 AM
I must admit, I hardly do exchange. Can not remember when it was. If something does not work I will actually gift to someone else. I hate returns because now a days it takes forever.
Message 10 of 12 (742 Views)
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