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Service Management: Operations, Strategy, and Information Technology7th EditionJames Fitzsimmons, Mona Fitzsimmons 103 solutions This preview shows page 23 - 26 out of 188 pages. 33.Which of the following is not among the chief reasons organizations fail?A.overemphasis on short-term financial performanceB.emphasizing labor productivity in labor-intensive environmentsC.poor internal communicationsD.not investing in capital and human resourcesE.overemphasis on product (or service) designIn labor-intensive environments, emphasizing labor productivity is a good idea. AACSB: Reflective ThinkingAccessibility: Keyboard NavigationBlooms: RememberLearning Objective: 02-02 Name several reasons that business organizations fail.Level of Difficulty: 1 EasyTopic: Competitiveness34.The key to successfully competing is understanding what customers want and then __________satisfy those wants. Get answer to your question and much more What is the best way to satisfy those wants?AACSB: Reflective ThinkingAccessibility: Keyboard NavigationBlooms: UnderstandLearning Objective: 02-02 Name several reasons that business organizations fail.Level of Difficulty: 2 MediumTopic: Competitiveness Chapter 02Competitiveness, Strategy, and Productivity35.An organization's mission statement serves as the basis for: Get answer to your question and much more 2-3AACSB: Reflective ThinkingAccessibility: Keyboard NavigationBlooms: UnderstandLearning Objective: 02-05 Describe and give examples of time-based strategies.Level of Difficulty: 2 MediumTopic: Mission and Strategies AACSB: Reflective ThinkingAccessibility: Keyboard NavigationBlooms: RememberLearning Objective: 02-03 Define the terms mission and strategy and explain why they are important.Level of Difficulty: 2 MediumTopic: Competitiveness36.Which of the following would be least important in the pursuit of a time-based strategy?
Get answer to your question and much more Chapter 02Competitiveness, Strategy, and Productivity2-4 Upload your study docs or become a Course Hero member to access this document Upload your study docs or become a Course Hero member to access this document End of preview. Want to read all 188 pages? Upload your study docs or become a Course Hero member to access this document Which of the following is not a reason for redesigning a product or service?Which of the following is not a reason for redesigning a product or service? A product or service redesign does not necessarily involve improving employee satisfaction.
Which of the following is not typically considered a cure for poor competitiveness?Which of the following is not typically considered a cure for poor competitiveness? Put less emphasis on short-term financial results.
Where a firm locate would typically not affect that firms?Where a firm locates would typically not affect that firm's: D. strategy. Typically, strategy dictates where firms will locate, rather than location dictating strategy.
Which of the following would not generally be classified under the heading of transformation?Which one of the following would not generally be classified under the heading of transformation? Assembling.
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