Why is Amazon Prime taking money from my account?

Q: Does Amazon Prime automatically deduct money?

When your free trial or membership period ends, well auto-renew your membership by charging your card provided at the time of sign-up.

There are several reasons why you might not recognize a charge.

Table of Contents Show

The unknown charge is an Amazon Prime payment
The unknown charge is a digital service payment
The unknown charge is a bank authorization
The unknown payment charge is an Amazon Pay transaction
Other common scenarios for unknown charges
Unauthorized charges
How do I stop Amazon from taking money from my account?
Why is Amazon Prime charging me for no reason?
Does Amazon Prime automatically deduct money?
Why am I being charged for prime video if I have Amazon Prime?

Important: Don't send your credit card number via e-mail, as this isn't a secure transmission method.

Your complete order history is available in Your Account. If you don't recognise a charge, consider the following common scenarios:

An order placed by another person (for example, a child, spouse, friend, relative) with access to your card number.
A purchase is made by a person using another credit or debit card linked to your account.
Previously placed orders for pre-order items.
Recently cancelled or changed orders. Some banks show authorisations as charges or pending charges.

If the charge is not explained by any of these situations, please contact us by phone and have the following information available:

Complete credit card number for any cards associated with the account showing the charge (don't send this by e-mail).
Date of charge.
Amount of charge.
Your name, e-mail address, and phone number.

Any personal information disclosed to us will be held in accordance with our Privacy Notice.

An unknown Amazon charge is probably an Amazon Prime payment, a digital service payment, an Amazon Pay transaction, or a bank authorization.

If you want to review your complete transaction history, go to

Unknown charges are, most of the times, explained by one of the following cases.

The unknown charge is an Amazon Prime payment

If you're an Amazon Prime member, you are charged monthly or annually, depending on the plan you chose.

For more information, go to Manage Your Prime Membership.

The unknown charge is a digital service payment

If you purchased a digital service, such as a channel subscription in Prime Video or a Kindle Unlimited subscription, you are charged monthly.

You can view payment details for all your Amazon digital service charges from Your Digital Orders.

The unknown charge is a bank authorization

When you place an order, Amazon contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires. This reservation appears immediately in your statement, but it isn't an actual charge.

If you cancel your order, the authorization is removed from your account according to the policies of your bank. Contact your bank to clarify how long they hold authorizations for online orders.

The unknown payment charge is an Amazon Pay transaction

Amazon Pay orders begin with 'P01' and are followed by 14 digits. Check your Amazon Pay Account for your order history.

For further assistance with any Amazon Pay transactions, see the Amazon Pay Help pages.

Other common scenarios for unknown charges

An order was placed by a family member, friend, or coworker with access to your card number.
Additional cards are associated with the credit or debit account.
A back-ordered or preordered item shipped.
A gift order shipped.
An order was split into multiple shipments or sent to multiple shipping addresses.
Note: This order appears on your statement as separate charges.

Unauthorized charges

If the charge is still not explained and you believe it is a fraudulent charge, go to Report Unauthorized Activity.

Support

Common searches: registration, documentation, and what should I do?

If you see an Amazon Pay charge on your bank or credit card statement and you are not sure where the charge came from, we suggest that you sign in to Account Activity on the Amazon Pay website to search for a transaction that matches the charge. Details about the payment on your order and the merchant will appear on the View Order Details page.

If you can't find a transaction that matches the charge on your account, you might want to consider some other scenarios:

Do you have a child away at school who is authorized to use the card or bank account? Have you asked them about this charge?
Have you or a family member purchased anything by using your card or bank account on Amazon.com? Certain charges on Amazon.com also will show as Amazon Pay on your bank or credit card statement even though the charge did not originate from your Amazon Pay account.
Do you have a spouse, friend, relative, or co-worker who has access to your card number and might have used Amazon Pay?

If you still can't figure out where the charge originated, you can file a claim on the View Order Details page for your order, as described above. Or you can ask about the error in mail by sending a message to:

Amazon Payments, Inc., P.O. Box 81226, Seattle, Washington 98108-1226

If you want information about unauthorized or erroneous transactions or activities involving Amazon Pay and any balances that you hold or bank accounts that are registered with Amazon Pay, see Unauthorized transactions policy. The Policy details additional requirements and certain limits on our liability for unauthorized transactions. As part of the dispute resolution process, we will contact both parties in the transaction. If we determine that you are not responsible for the charges, you will be reimbursed. Also, under certain circumstances we might grant you a provisional credit for the disputed amount.

How do I stop Amazon from taking money from my account?

Canceling your payment authorizations.

Go to Amazon Pay, click Sign In, and select Check your Amazon Pay orders..

Select the Merchant Agreements tab, for the applicable payment authorization, click the Details link..

Under Manage Merchant Agreement, click Cancel agreement..

Why is Amazon Prime charging me for no reason?

The unknown charge is a digital service payment If you purchased a digital service, such as a channel subscription in Prime Video or a Kindle Unlimited subscription, you are charged monthly. You can view payment details for all your Amazon digital service charges from Your Digital Orders.

Does Amazon Prime automatically deduct money?

When your free trial or membership period ends, we'll auto-renew your membership by charging your card provided at the time of sign-up.

Why am I being charged for prime video if I have Amazon Prime?

Prime Video Channels do not form a part of your Prime subscription. They are additional, paid subscriptions that allow you to add the content you want from third-party premium networks and other streaming entertainment channels.