It is possible that your TV might get into a state where you cannot access the various menus, including the menu option that lets you perform a factory reset operation. If that happens, you can force the TV to reset by following the steps below: Show
NOTE: A factory reset returns the TV to its original, out-of-the-box state. Performing a factory reset will remove all stored personal data relating to your settings, network connections, Roku data, and menu preferences. Once completed, you must repeat the guided setup, reconnecting to the Internet, re-linking your Roku account, and reloading streaming channels. If applicable, you must also repeat the antenna TV setup (channel scan) and input configuration. When you perform a Factory Reset, all settings will revert to factory default. These settings include picture and sound settings, channel menu settings (including memorised channels), clock and timer settings, and other settings that you may have changed. You may also lose any changes to calibration settings if the calibration was not done through the service menu. Factory Reset, however, will not affect your Network Settings. Network Settings can only be changed manually. If you simply want to reset one of the settings on your TV (i.e. picture or sound), please refer to your User Manual for steps on how to reset the individual settings on your TV. When you are having a problem with your TV or Odyssey Ark gaming screen, you may want to just do a factory reset and start over. The good news is that even though this is possible, it may not be necessary. Your TV also has several self diagnosis tools built-in that can help you solve any problems you are experiencing with signal, network, picture, or sound. Note: If the steps do not match your TV, visit the Download Center to find your TV's user manual.
Want a complete do-over? You can restore all TV settings (excluding the network settings) to their factory defaults.
Note: The Reset function is not available if you are using an app.
If your TV does not connect to the internet, perform a network test to see what the problem is. Navigate to Settings, and then select General. Select Network, and then select Network Status. The network status test will finish and show the status of your network connection.
For more detailed information check out our guide, TV does not connect to the internet.
The Smart Hub Connection Test diagnoses problems you might have with your Smart Hub connection. It checks your internet connection, your ISP, the Samsung server, and the Apps service.
Note: If any problems are detected, please review the on-screen instructions.
If you are still having issues with your Smart Hub, you can perform a factory reset. When you do this, all Smart Hub settings will revert to their factory defaults and all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub apps will be deleted.
The default PIN is 0000. You can set the PIN by navigating to Settings, and then selecting General. Select System Manager, and then select Change PIN.
Use the Picture Test to determine if picture problems are being caused by the TV itself or something else. The Picture Test displays a high definition photo that you can examine for flaws or faults. When the TV has trouble with the picture, these steps may help resolve the problem.
If the test photo is displayed properly, there may be a problem with an external connected device. Check the connections, the signal strength, or refer to the external device's user manual. Note: If the picture test does not appear or you see an issue with the photo, the TV may have a problem. Contact Samsung Support for assistance.
If you'd like to start fresh with your picture settings, you can just reset them.
If your TV is having audio problems, you can run a Sound Test to find out the cause of the issue.
The Sound Test plays a melody to help determine if there is an issue with the TV speakers. If the melody plays without issue, there may be an issue with a connected external device. Check the connections or refer to the external device's user manual. For additional help with audio issues, check out Samsung TV has low or no audio.
If you'd like to start from the beginning with your sound settings, you can just reset them.
If your TV is connected to an over-the-air antenna, you can use Signal Information to adjust the antenna for increased signal strength and improved HD channel reception.
After you view the information, select Close to return to the main menu. If you need some additional help, check out Scan for channels on your Samsung TV.
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We're here for you Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App. Get support © 2022 Samsung Electronics America, Inc. Samsung, Samsung Galaxy and Family Hub are trademarks of Samsung Electronics Co., Ltd. All other brands, products and services, and their respective trademarks, names and logos, are the property of their respective owners. The above content is provided for entertainment and information purposes only. Consult user manual for more complete information. All information included herein is subject to change without notice. Samsung is not responsible for any direct or indirect damages, arising from or related to use or reliance of the content herein. What does factory reset do to a TV?Performing a factory reset will delete all of the TV's data and settings (such as Wi-Fi and wired network setting information, Google account and other login information, Google Play and other installed apps).
Will a factory reset fix my TV screen?Resetting can't fix a television that has a major internal malfunction, such as a defective motherboard. But it should be your first attempt at solving the problem.
What happens if I factory reset my Samsung TV?If you are still having issues with your Smart Hub, you can perform a factory reset. When you do this, all Smart Hub settings will revert to their factory defaults and all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub apps will be deleted.
What is factory reset on Smart TV?A factory reset will reset the Smart TV back to default settings. This is typically done when there is a problem that can only be fixed with a reset or if you want to sell or give it away.
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