Term
| Transactional information | | Definition
Encompasses all of the
information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational tasks | |
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Term
| Definition
| Encompasses all organizational information, and its primary purpose is to support the performing of managerial analysis tasks | |
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Term
| Definition
Timeliness is an aspect of information
that depends on the situation | |
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Term
| Definition
| Immediate, upto-date information | |
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Term
| Definition
| Provides real-time information in response to requests | |
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Term
| Characteristics of High-quality Information | | Definition
| Accurate, Complete, Consistent, Unique, Timely | |
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Term
Potential business effects resulting from low
quality information include | | Definition
| • Inability to accurately track customers• Difficulty identifying valuable customers• Inability to identify selling opportunities• Marketing to nonexistent customers• Difficulty tracking revenue• Inability to build strong customer relationships | |
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Term
| Definition
maintains information about various types of objects (inventory), events (transactions), people
(employees), and places (warehouses) | |
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Term
| Database management systems (DBMS) | | Definition
| Allows users to create, read, update, and delete data in a relational database | |
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Term
| Definition
| The smallest or basic unit of information | |
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Term
| Definition
Logical data structures that detail the relationships among data elements using graphics or
pictures | |
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Term
| Definition
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Term
| Definition
| Compiles all of the metadata about the data elements in the data model | |
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Term
| Definition
| A person, place, thing, transaction, orevent about which information is stored • The rows in a table contain entities | |
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Term
| Attribute (field, column) | | Definition
| The data elementsassociated with an entity• The columns in each table contain the attributes | |
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Term
| Definition
| A collection of related data elements | |
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Term
| Definition
A field (or group of fields) that
uniquely identifies a given entity in a table | |
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Term
| Definition
| A primary key of one table that appears an attribute in another table and acts to provide a logical relationship among the two tables | |
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Term
| Definition
| Deals with the physicalstorage of information on a storage device • Have multiple logical views | |
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Term
| Definition
| Focuses on how individual users logically access information to meet their own particular business needs | |
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Term
| Definition
Refers to how well a system can
adapt to increased demands | |
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Term
| Definition
| Measures how quickly a system performs a certain process or transaction | |
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Term
| Definition
The duplication of data or storing the
same information in multiple places | |
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Term
| Definition
| measures the quality of information | |
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Term
| Definition
| rules that help ensure the quality of information | |
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Term
| Definition
| Provides authentication of the user | |
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Term
| Definition
Determines who has access to the
different types of information | |
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Term
| Definition
Determines types of user access,
such as read-only access | |
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Term
| Definition
An interactive website kept
constantly updated and relevant to the needs of its customers using a database | |
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Term
| Definition
Allows separate systems to communicate
directly with each other, eliminating the need for manual entry into multiple systems | |
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Term
| Definition
| Provide enterprise wide support and dataaccess for a firm’s operations and business processes | |
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Term
Enterprise application integration
(EAI) | | Definition
Connects the plans, methods, and tools aimed at integrating separate enterprise
systems | |
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Term
| Definition
Several different types of software that sit between and provide connectivity for two or more software
applications | |
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Term
Enterprise application integration
middleware | | Definition
| Takes a new approach to middleware by packaging commonly used applications together, reducing the timeneeded to integrate applications from multiple vendors | |
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Term
| Definition
| A logical collection of information – gathered from many different operational databases – that supports business analysis activities and decision-making tasks | |
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Term
Extraction, transformation, and loading
(ETL) | | Definition
| A process that extracts informationfrom internal and external databases,transforms the information using a common set of enterprise definitions, and loads the information into a data warehouse | |
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Term
| Definition
| Contains a subset of data warehouse information | |
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Term
| Information cleansing or scrubbing | | Definition
| A process that weeds out and fixes or discards inconsistent, incorrect, or incomplete information | |
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Term
BI enables business users to receive data for
analysis that is: | | Definition
| • Reliable• Consistent• Understandable • Easily manipulated | |
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Term
| Definition
| A collection of large, complex data sets, including structured and unstructured data, which cannot be analyzed using traditional database methods and tools and includes the following four common characteristics:• Variety• Veracity• Volume • Velocity | |
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Term
| Definition
| processes and manages algorithms across many machines in a computing environment | |
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Term
| Definition
| Creation of a virtual version ofcomputing resources, such as an operating system, a server, a storage device, or network resource | |
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Term
| Definition
The process of analyzing data to extract
information not offered by the raw data alone | |
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Term
| Definition
| use a variety of techniques to find patterns and relationships in large volumes of information | |
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Term
| Definition
| • Classification• Estimation• Affinity grouping • Clustering | |
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Term
| Data mining prediction analysis methods | | Definition
| • Optimization• Forecasting • Regression | |
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Term
| Definition
| A particular attribute of information | |
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Term
| Definition
Common term for the representation of
multidimensional information | |
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Term
| Operational decision making | | Definition
| Employees develop, control, and maintain core business activities required to run the day-to-day operations | |
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Term
| Definition
| Situations where established processes offer potential solutions | |
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Term
| Managerial decision making | | Definition
| Employees evaluate company operations to identify, adapt to, and leverage change | |
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Term
| Definition
| Occur in situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision | |
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Term
| Strategic decision making | | Definition
| Managers develop overall strategies, goals, and objectives | |
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Term
| Definition
| Occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice | |
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Term
| Definition
| A simplified representation or abstraction of reality | |
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Term
| Definition
| Calculate risks Understand uncertainty Change variables Manipulate time to make decisions | |
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Term
| Transaction processing system (TPS) | | Definition
| Basic business system that serves the operational level and assists in making structured decisions | |
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Term
| Online transaction processing (OLTP) | | Definition
| Capturing of transaction and event information using technology to process, store, and update | |
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Term
| Definition
| The original transaction record | |
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Term
| Online analytical processing (OLAP) | | Definition
| Manipulation of information to create business intelligence in support of strategic decision making | |
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Term
| Decision support system (DSS) | | Definition
| Models information to support managers and business professionals during the decision-making process | |
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Term
| Four quantitative models used by DSSs include | | Definition
| What-if analysisSensitivity analysisGoal-seeking analysis Optimization analysis | |
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Term
| Executive information system (EIS) | | Definition
| A specialized DSS that supports senior level executives within the organizationGranularityVisualization Digital dashboard | |
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Term
| Most EISs offering the following capabilities | | Definition
| ConsolidationDrill-down Slice-and-dice Pivot | |
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Term
| Artificial intelligence (AI) | | Definition
| Simulates human intelligence such as the ability to reason and learn | |
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Term
| Definition
| Various commercial applications of artificial intelligence | |
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Term
| Five most common categories of AI | | Definition
| Expert system, Neural Network, Genetic algorithm, Intelligent agent, Virtual reality | |
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Term
| Definition
| Computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems | |
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Term
| Definition
| Attempts to emulate the way the human brain works | |
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Term
| Definition
| A mathematical method of handling imprecise or subjective information | |
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Term
| Definition
| An artificial intelligent system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem | |
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Term
| Definition
| Software that will search several retailer websites and provide a comparison of each retailer’s offerings including price and availability | |
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Term
| Definition
| Special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users | |
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Term
| Definition
| A computer-simulated environment that can be a simulation of the real world or an imaginary world | |
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Term
| Customer relationship management (CRM) | | Definition
| Involves managing all aspects of a customer’s relationship with an organization to increase customer loyalty and retention and an organization's profitability | |
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Term
| Definition
| Supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers | |
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Term
| Definition
| Supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers | |
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Term
| Marketing and operational CRM technology | | Definition
| List generator, campaign management, cross-selling and up-selling | |
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Term
| Sales and operational CRM technology | | Definition
| Sales management, contact management, opportunity management | |
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Term
| Customer service and operational CRM technology | | Definition
| Contact center, Web-based self-service, call scripting | |
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Term
| Three marketing operational CRM technologies | | Definition
| List generator Campaign management system Cross-selling and up-selling | |
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Term
| Definition
| a system that automatically tracks all of the steps in the sales process | |
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Term
| Sales and operational CRM technologies | | Definition
| Sales management CRM systemContact management CRM system Opportunity management CRM system | |
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Term
| Three customer service operational CRM technologies | | Definition
| Contact center (call center) Web-based self-service system Call scripting system | |
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Term
| Common features included in contact centers | | Definition
| Automatic call distributionInteractive voice response Predictive dialing | |
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Term
| Definition
| Occurs when a website has stored enough data about a person’s likes and dislikes to fashion offers more likely to appeal to that person | |
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