Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock ( A locked padlock ) or // means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
Main Navigation
- All Topics and Services
- About the U.S.
- American Flag
- Branches of the U.S. Government
- Budget of the U.S. Government
- Data and Statistics About the U.S.
- Government Agencies and Elected Officials
- History and Historical Documents
- Laws and Legal Issues
- Learn About Life in the U.S.
- Presidents, Vice Presidents, and First Ladies
- Benefits, Grants, Loans
- Consumer Issues
- COVID-19
- Disability Services
- Disasters and Emergencies
- Education
- Government Agencies and Elected Officials
- A-Z Index of U.S. Government Agencies
- About the U.S.
- Branches of the U.S. Government
- Budget of the U.S. Government
- Buying from the U.S. Government
- Auctions and Sales
- Surplus Sales by State
- Contact Elected Officials
- Forms, by Agency
- State, Local, and Tribal Governments
- Health
- Housing
- Jobs and Unemployment
- Laws and Legal Issues
- Military and Veterans
- Money and Taxes
- Small Business
- Travel and Immigration
- Voting and Elections
- About the U.S.
expanded
current page
previous
next
- All Topics and Services
Cooperative research agreement aims to unleash innovation in the semiconductor and nanotechnology industries. The U.S. Department of Commerce’s National Institute of Standards and Technology (NIST) has signed a cooperative research and development agreement with Google to develop and produce chips that researchers can use to develop new nanotechnology and semiconductor devices. The chips will be...
Hello, everyone. It’s an honor to be here. Today is an incredibly exciting day for those of us who love CHIPS. Thanks to President Biden’s leadership and the bipartisan work in Congress, we have an incredible opportunity to unleash the next generation of American innovation, protect our national security, and preserve our global economic competitiveness. For decades, our innovation ecosystem has...
Strategy includes key initiatives, timelines for funding notices, recommendations for successful applications Today, the U.S. Department of Commerce released its strategy outlining how the Department will implement $50 billion from the bipartisan CHIPS Act of 2022, signed by President Biden last month. The CHIPS for America program, housed within the Department’s National Institute of Standards...
Report Details Public Recommendations for Supporting a Strong Domestic Semiconductor Industry As the U.S. Department of Commerce prepares to announce its high-level strategy for the $50 billion Creating Helpful Incentives to Produce Semiconductors (“CHIPS”) for America Fund, in the coming weeks, the agency today released a summary of responses to a Request for Information (RFI) on incentives...
After the successful bipartisan passage of the CHIPS and Science Act of 2022 and bill signing by President Joseph R. Biden, the Commerce Department announced Thursday the launch of the CHIPS.gov website. This new online resource, which includes implementation priorities established in an Executive Order signed by the President, will inform the implementation of the program. “The Commerce...
Good afternoon. Welcome, Secretary Walsh and our guests, to the U.S. Department of Commerce. Today, we’re excited to release our new Job Quality Toolkit, along with seven case studies provided by the National Skills Coalition. Small- and medium-sized employers are the building blocks of our economy, and those that offer high-quality jobs have a clear competitive advantage. The demand for workers...
The Toolkit identifies tactics for small and medium-sized businesses to improve job quality and partner with workers to retain a high-performing workforce The U.S. Department of Commerce launched the Job Quality Toolkit, which provides strategies and actions to help small-and-medium-sized organizations recruit and retain a high-performing workforce. The Toolkit also includes eight case studies of...
U.S. Deputy Secretary of Commerce Don Graves visited the Brooklyn Navy Yard yesterday to tour the wide array of small businesses and manufacturers that are driving forward innovation in the city, including clean energy pioneer Amogy. The startup is looking to transform the heavy-duty transportation industry by providing a zero-emission and high-performance alternative energy solution using ammonia...
Welcome to the first meeting of the newly reestablished National Advisory Council on Innovation and Entrepreneurship (NACIE). I’d like to thank our co-chairs: Assistant Secretary Castillo, Director Panchanathan, Steve Case, and Kristina Johnson. And I want to thank all of you – our members – for your commitment to serve. Your expertise, and more importantly, your work on this Council will help us...
One year ago, President Biden issued the Administration’s Executive Order on Promoting Competition in the American Economy. Since then, the Department has worked tirelessly to advance the American promise of broad and sustained prosperity. Through this Executive Order, the President is helping Americans protect their health and the health of their loved ones, in part by making prescription drugs...
The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. The Baldrige Award is the highest[2] formal recognition of the performance excellence of both public and private U.S. organizations given by the President of the United States. It is administered by the Baldrige Performance Excellence Program, which is based at and managed by the National Institute of Standards and Technology (NIST), an agency of the U.S. Department of Commerce.
The Baldrige Performance Excellence Program and the associated award were established by the Malcolm Baldrige National Quality Improvement Act of 1987 (Public Law 100–107). The program and award were named for Malcolm Baldrige, who served as United States Secretary of Commerce during the Reagan administration, from 1981 until Baldrige's 1987 death in a rodeo accident.[3] The first award was given November 13, 1988.[1] By 1991, The New York Times opinionated that the criteria should be broader and "tougher to win."[4] In 2010, the program's name was changed to the Baldrige Performance Excellence Program.[5] The award is not given for specific products or services.
The Baldrige Excellence Framework has three parts: the Criteria for Performance Excellence, core values and concepts, and scoring guidelines. The framework serves two main purposes: (1) to help organizations assess their improvement efforts, diagnose their overall performance management system, and identify their strengths and opportunities for improvement and (2) to identify Baldrige Award recipients that will serve as role models for other organizations. In addition, the framework and its Criteria help strengthen U.S. competitiveness by • improving organizational performance practices, capabilities, and results • facilitating communication and sharing of information on best practices among U.S. organizations of all types • serving as a tool for understanding and managing performance and for guiding planning and opportunities for learning • The framework provide organizations with an integrated approach to performance management that results in • delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability • improved organizational effectiveness and capabilities • organizational and personal learning
The following three sector-specific versions of the Baldrige framework are revised every two years:
- Baldrige Excellence Framework (Business/Nonprofit)[6]
- Baldrige Excellence Framework (Education)[7]
- Baldrige Excellence Framework (Health Care)[8]
Framework details
The framework provides organizations with an integrated approach to performance management that results in delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability improved organizational effectiveness and capabilities organizational and personal learning
The criteria for performance excellence are based on a set of core values:
- Systems perspective
- Visionary leadership
- Customer-focused excellence
- Valuing people
- Organizational learning and agility
- Focus on success
- Managing for innovation
- Management by fact[9]
- Societal responsibility
- Ethics and transparency
- Delivering value and results
The questions that make up the criteria represent seven aspects of organizational management and performance:
- Leadership
- Strategy
- Customers
- Measurement, analysis, and knowledge management
- Workforce
- Operations
- Results
In the early and mid-1980s, many U.S. industry and government leaders saw that a renewed emphasis on quality was necessary for doing business in an expanding and competitive world market.
The Malcolm Baldrige National Quality Improvement Act of 1987, signed into law on August 20, 1987, was developed through the actions of the National Productivity Advisory Committee, chaired by Jack Grayson. The nonprofit research organization APQC, founded by Grayson, organized the first White House Conference on Productivity, spearheading the creation of the Malcolm Baldrige National Quality Award in 1987. The Baldrige Award was envisioned as a standard of excellence that would help U.S. organizations achieve competitive quality.
In the late summer and fall of 1987, Dr. Curt Reimann, the first director of the Malcolm Baldrige National Quality Program, and his staff at the National Institute of Standards and Technology developed an award implementation framework, including an evaluation scheme, and advanced proposals for what is now the Baldrige Award. In its first three years, the Baldrige Award was jointly administered by APQC and the American Society for Quality, which continues to assist in administering the award program under contract to NIST.
Up to 18 awards may be given annually across six eligibility categories—manufacturing, service, small business, education, health care, and nonprofit. As of 2016, 113 awards have been presented to 106 organizations (including seven repeat winners).[10]
- The ratio of Baldrige Program benefits for the U.S. economy to program costs has been estimated at 820 to 1[11]
- A New York Times-generated investment portfolio composed of Baldrige awardees "beat the S.& P. by nearly 4 to 1."[12]
- Median growth in revenue for two-time Baldrige Award winners is 92%.
- Median job growth for two-time Baldrige Award winners is 63% (compared with 2.5% for a matched set of industries and time periods).
- 2010–2015 Baldrige Award applicants represent 567,434 jobs, over $142 billion in revenue/budgets, and about 449 million customers served.
- The value of services donated in 2015
- by 349 national Baldrige examiners was $5.3 million.
- by state Baldrige-based examiners was $30 million.
- A 2013 study by Truven Health Analytics linked hospitals that adopt and use the Baldrige Criteria to successful operations, management practices, and overall performance.
- According to survey results reported in Futurescan 2013,[13] by 2018, 65% of hospitals are likely to "use the Baldrige Criteria for Performance Excellence as a systematic framework for performance improvement or as an internal assessment tool"
- According to the same survey, 41% of hospitals were then considered likely to submit an application for the Baldrige Award or a state-level Baldrige-based award by 2018.
The Baldrige Award is supported by a public-private partnership. The following organizations and entities play a key role:
- The Foundation for the Malcolm Baldrige National Quality Award raises funds to permanently endow the award program.
- The National Institute of Standards and Technology (NIST), an agency of the U.S. Department of Commerce, manages the Baldrige Program.
- The American Society for Quality (ASQ) assists in administering the award program under contract to NIST.[14][15]
- The Board of Overseers advises the Department of Commerce on the Baldrige Program.
- Members of the Board of Examiners—consisting of leading experts from U.S. businesses and education, health care, and nonprofit organizations—volunteer their time to evaluate award applications and prepare feedback reports for applicant organizations. Board members also share information about the program in their professional, trade, community, and state organizations. The Panel of Judges, part of the Board of Examiners, makes award recommendations to the director of NIST.
- The network of state, regional, and local Baldrige-based award programs known as the Alliance for Performance Excellence provides potential award applicants and examiners, promotes the use of the Criteria, and disseminates information on the award process and concepts.
- The ISSA, the professional association for cybersecurity, is in formal partnership with the Baldrige Alliance for Performance Excellence. The Alliance and the ISSA offer a free Baldrige-based self-assessment of cybersecurity operations. It may be found at ManageHub
- Award recipients share information on their successful performance and quality strategies with other U.S. organizations.
| Howard Community College | Education |
| Adventist Health White Memorial | Healthcare |
| Mary Greeley Medical Center | Healthcare |
| Center for Organ Recovery & Education | Nonprofit |
| City of Germantown, TN | Nonprofit |
| Illinois Municipal Retirement Fund | Nonprofit |
| Integrated Project Management Company, Inc., Burr Ridge, IL | small business |
| Donor Alliance, Denver, CO | nonprofit |
| Memorial Hospital and Health Care Center, Jasper, IN | health care |
| Alamo Colleges District, San Antonio, TX | education |
| Tri County Tech, Bartlesville, OK | education |
| Adventist Health Castle, Kailua, Hawaii | health care |
| Bristol Tennessee Essential Services, Bristol, TN | small business |
| Stellar Solutions, Palo Alto, CA | small business |
| Southcentral Foundation, Anchorage, AK | health care |
| City of Fort Collins, Fort Collins, CO | nonprofit |
| Don Chalmers Ford, Rio Rancho, New Mexico | small business |
| Momentum Group, Irvine, California | small business |
| Kindred Nursing and Rehabilitation Center – Mountain Valley, Kellogg, Idaho | health care |
| Memorial Hermann Sugar Land Hospital, Sugar Land, Texas | health care |
| MidwayUSA, Columbia, Mo | small business |
| Charter School of San Diego, San Diego, Calif. | education |
| Charleston Area Medical Center Health System, Charleston, W.V. | health care |
| Mid-America Transplant Services, St. Louis, Mo. | nonprofit |
| PricewaterhouseCoopers Public Sector Practice, McLean, VA | service |
| Hill Country Memorial Hospital, Fredericksburg, TX | health care |
| St. David’s HealthCare, Austin, TX | health care |
| Elevations Credit Union, Boulder, CO | nonprofit |
| Pewaukee School District, Pewaukee, WI | education |
| Sutter Davis Hospital, Davis, CA | health care |
| Lockheed Martin Missiles and Fire Control, Grand Prairie, TX | manufacturing |
| MESA Products Inc., Tulsa, OK | small business |
| North Mississippi Health Services, Tupelo, MS | health care |
| City of Irving, Irving, TX | nonprofit |
| Concordia Publishing House, St. Louis, MO | nonprofit |
| Henry Ford Health System, Detroit, MI | health care |
| Schneck Medical Center, Seymour, IN | health care |
| Southcentral Foundation, Anchorage, AK | health care |
| MEDRAD, Warrendale, PA | manufacturing |
| Nestlé Purina PetCare Co., St. Louis, MO | manufacturing |
| Freese and Nichols Inc., Fort Worth, TX | small business |
| K&N Management, Austin, TX | small business |
| Studer Group, Gulf Breeze, FL | small business |
| Advocate Good Samaritan Hospital, Downers Grove, IL | health care |
| Montgomery County Public Schools, Rockville, MD | education |
| Honeywell Federal Manufacturing & Technologies, Kansas City, MO | manufacturing |
| MidwayUSA, Columbia, MO | small business |
| AtlantiCare, Egg Harbor Township, NJ | health care |
| Heartland Health, St. Joseph, MO | health care |
| VA Cooperative Studies Program Clinical Research Pharmacy Coordinating Center, Albuquerque, NM | nonprofit |
| Cargill Corn Milling North America, Wayzata, MN | manufacturing |
| Poudre Valley Health System, Fort Collins, CO | health care |
| Iredell-Statesville Schools, Statesville, NC | education |
| PRO-TEC Coating Co., Leipsic, OH | small business |
| Mercy Health System, Janesville, WI | health care |
| Sharp Healthcare, San Diego, CA | health care |
| City of Coral Springs, Coral Springs, FL | nonprofit |
| United States Army Armament Research, Development and Engineering Center (ARDEC), Picatinny Arsenal, NJ | nonprofit |
| MESA Products, Inc., Tulsa, OK | small business |
| Premier Inc., San Diego, CA | service |
| North Mississippi Medical Center, Tupelo, MS | health care |
| Sunny Fresh Foods, Inc., Monticello, MN | manufacturing |
| DynMcDermott Petroleum Operations, New Orleans, LA | service |
| Park Place Lexus, Plano, TX | small business |
| Richland College, Dallas, TX | education |
| Jenks Public Schools, Jenks, OK | education |
| Bronson Methodist Hospital, Kalamazoo, MI | health care |
| The Bama Companies, Tulsa, OK | manufacturing |
| Texas Nameplate Company, Inc., Dallas, TX | small business |
| Kenneth W. Monfort College of Business, Greeley, CO | education |
| Robert Wood Johnson University Hospital Hamilton, Hamilton, NJ | health care |
| Medrad, Inc., Indianola, PA | manufacturing |
| Boeing Aerospace Support, St. Louis, MO | service |
| Caterpillar Financial Services Corp., Nashville, TN | service |
| Stoner Inc., Quarryville, PA | small business |
| Community Consolidated School District 15, Palatine, IL | education |
| Baptist Hospital, Inc., Pensacola, FL | health care |
| Saint Luke's Hospital of Kansas City, Kansas City, MO | health care |
| Motorola Inc. Commercial, Government and Industrial Solutions Sector, Schaumburg, IL | manufacturing |
| Branch-Smith Printing Division, Fort Worth, TX | small business |
| SSM Health Care, St. Louis, MO | health care |
| Clarke American Checks, Incorporated, San Antonio, TX | manufacturing |
| Pal's Sudden Service, Kingsport, TN | small business |
| Chugach School District, Prince William Sound, AK | education |
| Pearl River School District, Pearl River, NY | education |
| University of Wisconsin–Stout, Menomonie, WI | education |
| Dana Corp.-Spicer Driveshaft Division, Toledo, OH | manufacturing |
| KARLEE Company, Inc., Garland, TX | manufacturing |
| Operations Management International, Inc., Greenwood Village, CO | service |
| Los Alamos National Bank, Los Alamos, NM | small business |
| STMicroelectronics, Inc.-Region Americas, Carrollton, TX | manufacturing |
| BI Performance Services, Minneapolis, MN | service |
| The Ritz-Carlton Hotel Company, L.L.C., Atlanta, GA | service |
| Sunny Fresh Foods, Monticello, MN | small business |
| Boeing Airlift and Tanker Programs, Long Beach, CA | manufacturing |
| Solar Turbines Inc., San Diego, CA | manufacturing |
| Texas Nameplate Company, Inc., Dallas, TX | small business |
| 3M Dental Products Division, St. Paul, MN | manufacturing |
| Solectron Corp., Milpitas, CA | manufacturing |
| Merrill Lynch Credit Corp., Jacksonville, FL | service |
| Xerox Business Services, Rochester, NY | service |
| ADAC Laboratories, Milpitas, CA | manufacturing |
| Dana Commercial Credit Corp., Toledo, OH | service |
| Custom Research Inc., Minneapolis, MN | small business |
| Trident Precision Manufacturing Inc., Webster, NY | small business |
| Armstrong World Industries’ Building Products Operation, Lancaster, PA | manufacturing |
| Corning Telecommunications Products Division, Corning, NY | manufacturing |
| AT&T Consumer Communications Services, Basking Ridge, NJ | service |
| GTE Directories Corp., Dallas/Ft. Worth, TX | service |
| Wainwright Industries Inc., St. Peters, MO | small business |
| Eastman Chemical Company, Kingsport, TN | manufacturing |
| Ames Rubber Corp., Hamburg, NJ | small business |
| AT&T Network Systems Group/Transmission Systems Business Unit, Morristown, NJ | manufacturing |
| Texas Instruments Inc. Defense Systems & Electronics Group, Dallas, TX | manufacturing |
| AT&T Universal Card Services, Jacksonville, FL | service |
| The Ritz-Carlton Hotel Co., Atlanta, GA | service |
| Granite Rock Co., Watsonville, CA | small business |
| Solectron Corp., Milpitas, CA | manufacturing |
| Zytec Corp., Eden Prairie, MN | manufacturing |
| Marlow Industries, Dallas, TX | small business |
| Cadillac Motor Car Division, Detroit, MI | manufacturing |
| IBM Rochester, Rochester, MN | manufacturing |
| Federal Express Corp., Memphis, TN | service |
| Wallace Co. Inc., Houston, TX | small business |
| Milliken & Co., Spartanburg, SC | manufacturing |
| Xerox Corp. Business Products and Systems, Rochester, NY[38] | manufacturing |
| Motorola Inc., Schaumburg, IL | manufacturing |
| Commercial Nuclear Fuel Division of Westinghouse Electric Corp., Pittsburgh, PA | manufacturing |
| Globe Metallurgical Inc., Beverly, OH | small business |
- President's Quality Award
- Excellence in Missouri Foundation – State level Baldrige-based award program for the State of Missouri
- The Partnership for Excellence – State level Baldrige-based award program for the States of Ohio, Indiana, and West Virginia
- List of national quality awards
- Total Quality Management
- ^ a b "New Award Puts Quality in Limelight". The Los Angeles Times. November 13, 1988.
- ^ Six Organizations to Receive 2005 Presidential Award for Quality and Performance Excellence, November 22, 2005, retrieved September 13, 2022
- ^ "Baldrige Quality Awards". The New York Times. November 15, 1988. Retrieved September 13, 2022. killed in a horseback riding accident last year.
- ^ Jerry Bowles; Joshua Hammond (September 22, 1991). "Being 'Baldrige-Eligible' Isn't Enough". The New York Times. Retrieved September 13, 2022.
- ^ Program Name Change Emphasizes Performance Excellence, May 10, 2010
- ^ (Business/Nonprofit)
- ^ (education)
- ^ (Health Care)
- ^ "What is management by fact? definition and meaning". BusinessDictionary.com. Retrieved August 3, 2020.
- ^ "Four U.S. Organizations Receive Nation's Highest Honor for Performance Excellence". NIST. November 17, 2016. Retrieved August 3, 2020.
- ^ "Economic Evaluation of the Baldrige Performance Excellence Program December 2011". nist.gov. US Department of Commerce/NIST. Retrieved May 1, 2016.
- ^ Julie Flaherty (November 26, 2000). "If Only Baldrige Winners Could Be Traded as One". The New York Times. Retrieved September 13, 2022.
- ^ Futuresan 2013 (PDF)
- ^ "Malcolm Baldrige National Quality Award (MBNQA)". ASQ. Retrieved March 18, 2018.
- ^ Brian Cazzell, Jeffrey M. Ulmer (May 2009). "Measuring Excellence: A Closer Look at Malcolm Baldrige National Quality Award Winners in the Manufacturing Category". Journal of Technology Management & Innovation. 4 (1): 134–142. doi:10.4067/S0718-27242009000100012. ISSN 0718-2724.
- ^ (May 9, 2019). "Baldrige Award Recipients Listing". NIST. Retrieved April 4, 2021.
- ^ (November 15, 2018). "Five Role-Model Organizations Win 2018 Baldrige National Quality Award". NIST. Retrieved July 7, 2020.
- ^ (April 9, 2018). "Undersecretary of Commerce and NIST Director Walter Copan Presents Five Organizations with Malcolm Baldrige National Quality Award". NIST. Retrieved July 7, 2020.
- ^ "Four U.S. Organizations Receive Nation's Highest Honor for Performance Excellence". National Institute of Standards and Technology (NIST). November 17, 2016. Retrieved December 25, 2016.
- ^ Rachel Sams (November 18, 2016). "Don Chalmers Ford wins national Malcolm Baldrige Quality Award". Albuquerque Business First. Retrieved March 15, 2018.
- ^ "U.S. Secretary of Commerce Penny Pritzker Announces Four Recipients of 2015 Baldrige Award". Department of Commerce. November 17, 2015. Retrieved May 1, 2016.
- ^ NIST, US Department of Commerce. "Four U.S. Organizations Honored With 2014 Baldrige National Quality Award". nist.gov. Retrieved May 1, 2016.
- ^ NIST, US Department of Commerce. "Three U.S. Organizations Honored with the 2013 Baldrige National Quality Award". nist.gov. Retrieved May 1, 2016.
- ^ NIST, US Department of Commerce. "Four U.S. Organizations Honored with the 2012 Baldrige National Quality Award". nist.gov. Retrieved May 1, 2016.
- ^ NIST, US Department of Commerce. "Four U.S. Organizations Honored with the 2011 Baldrige National Quality Award". nist.gov. Retrieved May 1, 2016.
- ^ NIST, US Department of Commerce. "Seven U.S. Organizations Honored with the 2010 Baldrige National Quality Award". nist.gov. Retrieved May 1, 2016.
- ^ NIST, US Department of Commerce. "Five U.S. Organizations Honored for Innovation and Performance Excellence with the 2009 Baldrige National Quality Award". nist.gov. Retrieved May 1, 2016.
- ^ NIST, US Department of Commerce. "Commerce Secretary Gutierrez Joins President Bush in Announcing 2008 Baldrige National Quality Awards". nist.gov. Retrieved May 1, 2016.
- ^ NIST, US Department of Commerce. "Presidential Award for Excellence Honors Five U.S. Organizations". nist.gov (Press release). Retrieved May 1, 2016.
- ^ NIST, US Department of Commerce. "Three to Receive Presidential Award for Excellence". nist.gov (Press release). Retrieved May 1, 2016.
- ^ NIST, US Department of Commerce. "Six Organizations to Receive 2005 Presidential Award for Quality and Performance Excellence". nist.gov (Press release). Retrieved May 1, 2016.
- ^ NIST, US Department of Commerce. "Two Manufacturers, Business School, Hospital to Receive Presidential Award for Quality and Performance Excellence". nist.gov (Press release). Retrieved May 1, 2016.
- ^ NIST, US Department of Commerce. "President and Commerce Secretary Announce Recipients of Nation's Highest Honor in Quality and Performance Excellence". nist.gov (Press release). Retrieved May 1, 2016.
- ^ NIST, US Department of Commerce. "President and Commerce Secretary Announce Recipients of Nation's Highest Quality Award". nist.gov (Press release). Retrieved May 1, 2016.
- ^ NIST, US Department of Commerce. "Baldrige Award Recipients". patapsco.nist.gov (Press release). Archived from the original on February 14, 2018. Retrieved May 1, 2016.
- ^ NIST, US Department of Commerce. "Two Manufacturers, a Water Treatment Company and a Bank Win 2000 Baldrige Awards". nist.gov (Press release). Retrieved May 1, 2016.
- ^ NIST, US Department of Commerce. "Two Manufacturers, Two Service Companies Win 1999 Baldrige Awards". nist.gov (Press release). Retrieved May 1, 2016.
- ^ "Xerox Breaks Into the Japanese Market". The Los Angeles Times. February 3, 1992.
- Official website
Retrieved from "//en.wikipedia.org/w/index.php?title=Malcolm_Baldrige_National_Quality_Award&oldid=1110173787"