Purchases made with a gift/prepaid debit card (Visa, Mastercard, American Express, or Discover) will have the credit refunded back to the original card. Please hold onto your card until you are outside of the return policy for the product(s). If you no longer have the card used for the order, please tell us in your return request or contact us before you have shipped the item(s) back and we will provide store credit to your account instead. Show Please note: Once the refund has been processed, we are unable to refund the purchase to any other payment method. Where can I use my Card?
If using the Card online, and for any overseas online stores, and if the currency is in a foreign currency, there will be a currency conversion fee applied of 3% of the total transaction amount in AUD.
How do I use the Mastercard® Gift Card (“Card”) instore? Select "credit" and enter the PIN located under the scratch panel on the back of your Card.
Use your Card number. You may be asked for an expiry date (located on the front of your card) and the CVC number (last 3 digits on the signature panel which is located on the back of the Card). If asked for a Cardholder name use "Gift Cardholder".
If your purchase is greater than the balance available on your Card, please ask the cashier to pay for the difference first and then use your Card to pay the remaining balance. Be sure to tell your cashier you would like to use more than one form of payment. If you try to pay for an amount higher than the available balance, the transaction will be declined. Can I use my Card at restaurants or other service industries when I have enough money left on my Card to cover the bill for food or service? Some restaurants and other service-oriented stores or merchants may factor in an additional 10-20% (or more) to cover any tip you may leave on the purchase. If this occurs, and your total bill, after adding the additional 10-20% (or more) may exceed the balance available on your Card, your transaction will be declined. Similarly, some hotels may choose to factor in additional amounts upon check-in, and it may take up to thirty days after your stay to have any excess amounts held by the hotel released back to your available balance. Can I use the Card overseas? Yes. A currency conversion fee of 3% of the total transaction amount in AUD applies for any foreign currency transactions. It is currently not possible to use your Mastercard Gift Card in a number of countries. If you attempt to withdraw cash from an ATM or use your Card at merchants in any of these countries, your request will be declined. The countries and geographical regions currently affected by sanctions are: Iran, North Korea, Sudan, Syria, and Crimea, Donetsk and Luhansk regions. Additionally, all Mastercards will not work at Russian merchants or ATM’s. Authorisations may also be declined at some merchants (such as gambling or adult entertainment merchants or merchants who choose not to accept Mastercard Prepaid cards). What happens if I need to return something I purchased with my Card? Keep your Card in case you need to return merchandise. Merchandise return and refund policies vary by merchant. If a credit is issued on your Card, please check with the merchant to understand when those funds will be available back on your card. Contacting UsHow do I contact Gift Card Store? Our email address is Gift Card PurchasesWhat are Prepaid Mastercard and Visa Gift Cards? An ideal gift solution for all occasions, these are prepaid single-load cards. There are multiple types:
Can I order Gift Card Store gift cards from overseas? Gift Card Store™ accepts orders from customers residing in the US, England, New Zealand and Australia, however the recipient must be within Australia. Do prices on your site include GST? All prices are in Australian dollars and include GST where applicable. How can I pay for my Gift Card Store purchases? Payment options include Mastercard, Amex and Visa, in Australian dollars only. We do not accept Prepaid Cards or ZIP Money. There is a small Credit Card Processing Fee to cover the costs of credit card acceptance and fraud coverage. When will my purchase arrive? For Plastic cards, there is a 3-business day production time for card creation and to load your gift value. Cards are despatched to your recipient within 3 business days and then you must allow additional time for delivery. Australia Post delivery times apply where postage has been selected. Courier delivery can be selected for a flat fee. Delivery timing for both options will depend on the destination of your card. If, in the one purchase, you have ordered different types of cards, these may arrive in separate envelopes and perhaps on different days. E-Gift Cards and Digital Cards are sent to your recipient on the same business day for orders received before 1pm. Orders placed after 1pm may be sent the following business day. For all card types, you will receive confirmation of your order and a notification to let you know your gift is on its way to your recipient. How are Prepaid Gift Cards activated? Your Prepaid Gift Card must be activated within 3 months of receiving it or for security purposes, you card will be closed. Please see the activation process below for your card type and be sure to read Important information about Card Activation below. To activate a Plastic Card, please visit www.universalgiftcard.com.au and enter the proxy number (PN number on the back of your card), your 4-digit code which is enclosed in the letter you received with your card and the 3-digit CVV on the back of the card. To activate an E-Gift Card (email delivered), please click on the ACTIVATE NOW button in the email you received with your card. For security purposes, you must use the email address your card was sent to, to activate your card. Your card has a card proxy number that for security purposes, is required to activate your card and to view your card balance or transaction history. You can find the proxy number by clicking on the link inside the email you received containing your card. You will be directed to our site which will display your proxy number. You cannot onforward or email a virtual card to another person or alternate email address. You are liable for any loss or unauthorised transactions on your card where you have onforwarded your card email or your card number to another person or email address. To activate a Digital Gift Card, follow the instructions and use the link provided in your SMS message to:
It’s that simple! Your Digital Mastercard will be added to your Apple Pay, Google Pay or Samsung Pay wallet, ready to Tap and Pay and/or use online. Important information about Card Activation: we will never ask for your card number. You must not disclose your card number or other card information to any website or person except for the purpose of making a purchase. You are liable for any loss or unauthorised transactions on your card where you have disclosed your card number other than for the purpose of making a purchase. At the time of activation, you will be asked to provide personal information before you can activate your card. This information is required for identification and security purposes. Once the card is activated, the funds will be available instantly. Where can Prepaid Mastercard and Visa Gift Cards be used? Physical (plastic) and Digital Gift Cards can be used in any store in Australia or overseas and online where Mastercard or Visa prepaid cards are accepted, provided the merchant can process it electronically. They can be used for full or part payment for goods and services. Any number of purchases can be made with the card until the balance reduces to zero. No change will be given. Cards cannot be used for telephone purchases. E-Gift Cards are perfect for shopping online anywhere that accepts prepaid Mastercards. They cannot be used for face-to-face transactions in store. Why might a proposed transaction using a Prepaid Card be declined? There are several possibilities:
Are Prepaid Cards accepted at all stores? Most stores and online retailers accept prepaid cards so you or your lucky recipient will have endless choice! However, there are a small number of merchants, even though they display the Visa and/or Mastercard logos that do not accept any prepaid / gift cards. From time to time, for security purposes, cards may be blocked from use from certain stores or specific international markets. Can the card be used to get cash from an ATM? No, our prepaid cards cannot be used at an ATM. Can Prepaid Gift Cards be reloaded with more spending power? No, our prepaid cards are single-load only. If a merchant asks “Credit or Cheque or Savings?” what is the correct response? Ensure the card is activated before use. Sign the back of the card, then swipe it, select CREDIT and OK. If the terminal prompts you to enter a pin, select ENTER or OK to proceed without a pin number and the merchant may ask you to sign the docket. Do Prepaid Gift Cards have an expiry date? Yes. All cards have a 3-year expiry. How can a cardholder check the balance or value left on the card? For Plastic Cards, a cardholder can check their available balance and view their transactions at any time by visiting www.universalgiftcard.com.au. For Virtual Card/E-Gift cards, you can check your transaction history and balance and view Terms and Conditions at any time by clicking on the card details link in the email you received with your card. For Digital Gift Cards, cardholders can log into their Universal Gift Card app on their phone. Are there any fees for using the card or checking its balance or transactions? There are no fees for using the card. The entire balance on the card is for the cardholder’s use. What if my Prepaid Gift Card is lost or stolen? If you have lost your plastic card and think you may find it again, you may take the precaution of suspending your card by visiting www.universalgiftcard.com.au. Remember to unsuspend your gift card when you find it. If you’re unable to find your plastic card, you can report it lost or stolen. You will need to know the card proxy number to do this. If the balance on the card exceeds $15 at the time you report its loss, you may order a replacement card which will be loaded with the balance of the lost, stolen or damaged card at the time its loss was reported, less an administration fee of $15. What about security? Like all payment cards, prepaid cards should be safeguarded and treated like cash. However, Prepaid Mastercard and Visa Gift Cards are more secure than cash. Additionally, if your card is lost or stolen, you can report its loss so it can be disabled and replaced, unlike many store cards. How do I dispute a transaction? For plastic and virtual cards, visit Contact Us at www.universalgiftcard.com.au and follow the steps to dispute a transaction. Be sure to suspend your card online to prevent further card misuse. For digital cards, please email . Can I cancel a card? Cards cannot be cancelled, used for cash advances, cannot be redeemed for cash and you cannot return the card for a refund. What happens if I provide an incorrect email address for delivery of an E-Gift Card? Unfortunately, we cannot resend an E-Gift Card if the recipient email address is submitted incorrectly. If you have provided an incorrect email address for the delivery of your E-Gift Card, providing the card has not been used, the card can be cancelled. You will be refunded the card value less a $6.50 card cancellation fee. The fees you were charged with your card purchase are not refundable as card creation and other costs have been incurred at the time you placed your order and there are also costs incurred to cancel your card. What happens if I provide an incorrect phone number for a Digital Gift Card to be sent to? If you provide an incorrect phone number for delivery of your Digital Gift Card, providing the card has not been activated, the card can be cancelled. You will be refunded the card value less a $9.50 card cancellation fee. The fees you were charged with your card purchase are not refundable as card creation and other costs have been incurred at the time you placed your order and there are also costs incurred to cancel your card. What happens if I need to return an item to the merchant? Each merchant has its own policy about accepting returned items. If a merchant does accept the return of goods purchased with any Prepaid Gift Card, then the merchant can process a negative transaction, so the spending power of the card is restored. However, such credits are not immediate, please check your transaction history on www.universalgiftcard.com.au or the Universal Gift Card app, for Digital Gift Cards. What is the difference between an E-Gift Card and a Digital Card?
How many Digital Gift Cards and E-Gift Cards can I buy? For security purposes, you can purchase 1 Digital Gift Card or 1 E-Gift Card per order up to a value of $250. If you have a requirement to order multiple digital or e-gift cards to send to multiple gift recipients at once, you can contact our corporate business, Corporate Prepaid Cards on 1300 181 032 or visit www.corporateprepaidgiftcards.com.au. We would be delighted to assist you with your needs. What happens if I deleted the SMS message with my card information before activating my Digital Gift Card? If you have deleted your Digital Gift Card SMS message, you can email to have the SMS message and card link re-sent to you. Please provide your name, mobile phone number and the name of the person or organisation that sent you the card. There is a small $4 re-send fee that will be deducted from your card. How do I use my Digital Gift Card instore? To use your Digital Gift Card instore, please ensure you follow the instructions in your SMS message to add your card to your phone wallet. You card is compatible with Apple Pay, Google Pay and Samsung Pay.
Once added to your phone wallet, you will be ready to use your gift card at over 37 million retailers worldwide. How do I use my Digital Gift Card online, I need the CVV? Within the Universal Gift Card App, simply select the prepaid card you are wishing to pay with and swipe the image, and the 3-digit CVV will be revealed. Which phones can my Digital Gift Card be stored on? The Universal Gift Card app works with most Android and Apple devices; however it may depend on the age of your device. What happens if I get a new phone and my Digital Gift Card is in my old phone? If you get a new phone and providing you retain the same phone number, you will be able to download the Universal Gift Card app to retrieve and add to your new phone wallet to continue using the card. What if my purchase exceeds the card’s value? A Virtual Mastercard can only be used for shopping online where Mastercard is accepted. If your online retailer accepts split transactions, you can use your Virtual Mastercard and other chosen payment method for your purchase. Unfortunately, most online merchants do not accept split payments. Can you get refunded on a Mastercard gift card?Can I get a refund on my Gift Card purchase? You may be able to get a refund on your purchase. Terms and conditions apply. See Cardholder Agreement for details or call 1-833-623-4266 to find out how you can get a refund on your purchase.
Can you get money refunded on a gift card?Once a gift card has been used, the original sale of the gift card cannot be voided or returned until all purchases made with it have been voided as well. Refunding transactions purchased with the gift card (to restore the Gift Card balance) will not allow a refund back opt the credit card either.
Can money be refunded to a prepaid Mastercard?For most prepaid credit cards, including all Visa and MasterCard prepaid credit cards, you can simply return the item as though you'd made the purchase with a regular credit card.
How long does it take for a refund to process on a Mastercard gift card?How do I receive a refund for a purchase made with my Visa®, Mastercard® or American Express® Gift Card? Credits can be issued to your Visa, Mastercard, or American Express Gift Card up to the original value of the card. Credits usually show on the gift card within 7–10 days, but can vary by merchant.
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Can money be refunded to a Mastercard gift card
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