Family information is not available 2022

Q: Why is Family Sharing info not available?

Check your Family Sharing settings. Make sure that youre using the same Apple ID for Family Sharing and Media & Purchases. And make sure that purchase sharing is turned on. Then ask your family members to check their settings too.

Q: How do you turn on Find My iPhone when it says family information not available?

How To Fix Family Information Is Not Available” on Your iPhone.

Q: Why is my parent not getting my Apple requests?

If your Ask to Buy requests are missing If you still dont see your Ask to Buy requests, check your Family Sharing settings, check which Apple ID youre signed in with, and make sure that youre on a supported device.

If you see the message “Family Information Is Not Available” when you try to set up Family Sharing or add a family member to your existing Family Sharing group, it means that you don’t have the correct iCloud security settings.

Table of Contents Show

Check your Family Sharing settings
On your iPhone or iPad with iOS 16 or later
On your iPhone, iPad or iPod touch with iOS 15 or earlier
On your Mac with macOS Ventura or later
On your Mac with macOS Monterey or earlier
If you still can't find shared content
Sign out of Media & Purchases
Check if an app is shareable
Ask your family member whether the purchase is hidden
Make sure your device meets the system requirements
Why is Family Sharing info not available?
How do you turn on Find My iPhone when it says family information not available?
How do I turn on family information?
Why is my parent not getting my Apple requests?

Family Sharing allows you to share access to your Apple Music, Apple TV+, iTunes, and Apple Store purchases.

If you want to disable Ask to Install or Ask to Buy from Family Sharing and the family option is unavailable, here is how to fix it.

To fix this problem:

Open the Settings app and tap on your name at the top.
Tap on “iCloud” and scroll down to the “Security” section.
Tap on “Family Sharing” and make sure that the “Share My Location” setting is turned on.

When you visit the iCloud page on your iPhone, be sure to accept the new privacy terms and conditions.

Furthermore, if you still see the “Family Information Is Not Available” message, it means that you’re not the family organizer.

Check your settings, and ask your family members to check their settings. If you still can't find the app or other content, find out what to do.

Make sure you're using the same Apple ID for Family Sharing and Media & Purchases. And make sure purchase sharing is turned on. Then ask your family members to check their settings too.

On your iPhone or iPad with iOS 16 or later

On your iPhone, iPad or iPod touch with iOS 15 or earlier

Go to Settings, tap your name, then tap Family Sharing.
Tap your name.
Make a note of which Apple ID is listed. You'll need to use this Apple ID to sign in later.
Tap Back to go back to Family Sharing.
Tap Purchase Sharing and make sure that Share Purchases with Family is turned on.
Tap Back, then tap Apple ID.
Tap Media & Purchases.
Tap View Account.
Sign in with your Apple ID. Make sure that you sign in with the same Apple ID that you use for Family Sharing.

On your Mac with macOS Ventura or later

On your Mac with macOS Monterey or earlier

Choose Apple menu  > System Preferences, then click Family Sharing.
Click Purchase Sharing.
Make a note of which Apple ID is listed. You'll need to use this Apple ID to sign in later.
Make sure that Share My Purchases is selected.
Open the App Store.
Choose Store > View My Account.
Click View Information.
Make sure you're using the same Apple ID that you use for Family Sharing.

If you still can't find shared content

Sign out of Media & Purchases.
Find out if the app is shareable.
Find out if the purchase is hidden.
Make sure that your device meets the system requirements.

Sign out of Media & Purchases

Make sure that you sign in to all Apple services using the same Apple ID that you use for sharing content with your family. You don't need to sign out of any other services that use your Apple ID, such as iCloud or iMessage.

On your iPhone, iPad or iPod touch

Go to Settings > [your name].
Tap Media & Purchases.
Tap Sign Out.
Tap Media & Purchases again.
Tap Not [your name]?, then sign in with the Apple ID that you use for Family Sharing.

On your Mac

Open the App Store.
In the menu bar, choose Store > Sign Out.
In the menu bar, choose Store > Sign In.
Sign in with the same Apple ID that you use for Family Sharing.

On Apple TV

Go to Settings > Users & Accounts > [your name].
Select Store.
Select Sign Out.
Select Sign In.
Sign in with the same Apple ID that you use for Family Sharing.

Check if an app is shareable

Ask your family member whether the purchase is hidden

Make sure your device meets the system requirements

To access your family's shared content, you need an iPhone, iPad or iPod touch using iOS 8 or later, or a Mac using OS X Yosemite or later. If you're using an older device, you won’t see your family’s shared content.

Published Date: October 05, 2022

Check your Family Sharing settings. Make sure that you're using the same Apple ID for Family Sharing and Media & Purchases. And make sure that purchase sharing is turned on. Then ask your family members to check their settings too.

How do you turn on Find My iPhone when it says family information not available?

How To Fix “Family Information Is Not Available” on Your iPhone.

Open the Settings app and tap on your name at the top..

Tap on “iCloud” and scroll down to the “Security” section..

Tap on “Family Sharing” and make sure that the “Share My Location” setting is turned on..

How do I turn on family information?

You can set up a Family Library by opening the Google Play Store app and by tapping on menu followed by Account > Family > Sign Up for Family Library. Everyone in your family group must be at least 13 years old and must live together in the same country as you.

Why is my parent not getting my Apple requests?

If your Ask to Buy requests are missing If you still don't see your Ask to Buy requests, check your Family Sharing settings, check which Apple ID you're signed in with, and make sure that you're on a supported device.

family information