First State Bank Customer Service number

Call Us - to speak to a real person in Customer Service

586-775-5000
866-372-1275 (Toll Free)

24/7 Customer Service. Always open.

To report lost or stolen ATM/Debit Cards

Call 866-372-1275. If after bank hours, call 800-554-8969.

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Write to Us

24300 Little Mack
St. Clair Shores, MI 48080

FAQs

Perhaps we've already answered your question, visit our FAQs.

ATM Surcharge Refund Request

Were you incorrectly charged a fee at an Allpoint ATM? Submit a refund request via Allpoint's website.

Contact Us

If you have a question or a comment, we hope you'll take the time to contact us with your thoughts. Use this form to let us know what you're thinking. We can't wait to hear from you!

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Your questions and comments are important to us. Please fill out the brief form below and we'll get back to you shortly.

Request Info

Want to call or stop by? Call us at 800.362.9623 or drop by a convenient location near you.

Extended Customer Care: 815.538.2265 or 800.362.9623
Hours: Monday - Thursday 7am - 10pm; Friday 7am - 8pm; Saturday 8am - 4:30pm
Closed - Sunday's and Major Holidays

Lost or Stolen Card

If you believe your debit card has been lost or stolen, please let us know immediately. Call us anytime at 800.472.3272.

If you believe your credit card has been lost or stolen, please let us know immediately. Call us anytime at 727.570.4881.

For disputes or fraud charges for either debit or credit cards, call us at 800.600.5249 or 815.539.1519.

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First State Bank offers you FIRSTVoice Phone Response Line to check on your accounts anytime day or night, 7 days a week, 24-hours a day by calling 1 (800) 583-0076.

Customers at First State Bank can obtain current information about their Checking, Savings, IRA, Certificates of Deposit, and Loans.

For First State Bank customers, our easy-to-use phone “menu” will guide you through! Simply have your Account Number and your Personal Identification Number (PIN) ready when you call the toll free number 1 (800) 583-0076.

  • In order to protect the confidential information contained in your records on the FIRSTVoice system, a 4-digit personal identification number (PIN) is necessary to access your information. Please contact our Customer Service Representatives to obtain your PIN. You may change your PIN at any time by selecting Option 4 on the FIRSTVoice banking menu, or in person during our lobby hours.
  • Should you wish to utilize the option for Transfer of Funds from one account to another, it will be necessary for you to contact us at (217) 762-9431. We are required to make certain on-line adjustments in order to activate this transfer option, after which you will be able to transfer funds as often as you like without contacting the bank again.
  • When obtaining Mortgage or Installment Loan information, please be prepared with the last 8 digits (your borrower number) and the first 5 digits (your loan note number). A total of 13 digits is required.
  • When obtaining Revolving Credit Loan (overdraft protection) information, please have your borrower (checking account) number ready.

Questions?

Please give us a call at the bank (217) 762-9431.

MyState Limited Privacy Security Disclosure Documentation Target Market Determinations

Any advice on this website does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. Please consider the relevant Disclosure Documentation and Target Market Determinations before acquiring any product. Please review our Financial Services Guide (FSG) before accessing information on this website. Loan applications are subject to MyState's credit approval criteria. Terms and conditions, fees and charges may apply. Information, including any rates, are current as at October 2022 and are subject to change.

© MyState Bank Limited (MyState Bank) ABN 89 067 729 195 AFSL 240896 Australian Credit Licence Number 240896. A wholly owned subsidiary of MyState Limited ABN 26 133 623 962.

Contact Us

If you have questions regarding your accounts or services, please contact or visit one of our offices for personalized service. Feel free to reach out to us with any questions, comments, or suggestions using this secure online form. A First State Bank representative will contact you.

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Someone will be in touch with you soon.

Mailing Address
P.O. Box 681299
Fort Payne, AL 35968

Email Us

Customer Service 

Lost or stolen debit card: 1-800-523-4175

Lost or stolen credit card (Visa, MasterCard, and Gold MasterCard): 1-727-570-4881

24 hour telephone banking
256-845-0882

Who took over First State Bank?

June 24, 1998 — First State Bank took into its holding company, Tri-County Financial Group, the Farmers State Bank of McNabb with assets of $27 million.

Does Zelle work with First State Bank?

You can send, request, or receive money with Zelle®. To get started, log into First State Bank's mobile app and select "Send Money with Zelle®".

Is First State Bank a local bank?

First State Bank — a community bank that puts you first First State Bank has proudly served the region since 1933, offering the services and products the people and businesses in our communities need to thrive. We're small enough to know your name but big enough to offer the expertise and capabilities of bigger banks.

Does First State Bank have an app?

With Mobile Banking and the FSB Mobile Banking App for Apple and Android devices, you can access your account(s) from your mobile device anywhere you go.