Ford Sync keeps disconnecting Bluetooth audio

EDIT: SOLVED - Solution is to do a SYNC Reboot. This can be done by going to: Phone > System Settings > Advanced > SYNC Reboot

Has anyone encountered this issue when using Ford SYNC v4.6? Here's what has happened to me, TWICE now (over the span of 3 months). Here is my setup

• 2013 Ford Explorer XLT with Base SYNC system (non-touch)

• Ford SYNC v4.6 (Previously had Gen1 - V4.1.2.F installed)

• Samsung Galaxy S7 Edge or OnePlus One

I'll be streaming audio fine from my phone via Bluetooth. All of a sudden, the music will stop, i'll receive a message in my dash stating "Bluetooth Media Disconnected" and I can no longer stream audio. The "Media Audio" option under my Bluetooth option for the SYNC paired device gets ticked in the "OFF" mode. I'll switch it to "ON" and try to connect again, and the same thing happens. Message in the dash gives same message and the option is ticked "OFF" in the Bluetooth settings again.

Now, the FIRST time this happened to me, I did the following as outlined on this post, and it resolved it. For reference, this is what I did to resolve it the first time this happened:

• Boot S7 into Recovery Mode and Wipe Cache Partition

• Delete device from SYNC entirely

• Unpair on my phone

• Re-pair with SYNC

Everything worked after that, for about 3 months now. Now, the SECOND time, which is happening right now, this method does not work and I cannot get the phone to stream Bluetooth audio. The phone functionality works fine, it's just the Media audio portion that will not work again.

In order to upgrade to v4.6 as well, I had to bring my vehicle into the dealership and they had to update it using their VIP (Vehicle Interface Protocol) system. As a consumer, we can use the CIP option (Consumer Interface Protocol). I was told by someone I spoke to over at Blue Oval Forums [FordTech2] that only the dealership can apply this update (SYNC v4.6). So, I took it in, and they updated it. In order for them to update it a Service Bulletin had to be announced, which was (TSB 13-9-22) and would update to v4.6 (DG1T-14D544-AB).

I was happy, had the Bluetooth media Artist / Song displaying now instead of the generic Bluetooth message. But, later that month, this whole process started. And now it is happening again, but I cannot resolve it.

I saw that someone uploaded the SYNC v4.6 files online on this post, and it can be installed via USB using the CIP method. I'm going to run a Vehicle Health Report (EDIT: It failed every time I tried running it, kept telling me "The Vehicle Health Report could not be submitted at this time." (I had the car running for 20+ min and my number is on my Ford SYNC page as my primary number, phone is paired as well.) and then try to re-apply the update myself with a USB drive using the SYNC v4.6 files. I'm just not sure if it will reject the update since it is already installed, or what would happen in this scenario. Doing a Master Reset did not resolve the issue, or deleting all devices and repairing them nor wiping the cache partition from my devices.

Anyone else have this issue or know of a solution? Is there a newer version of Ford SYNC out yet for Gen1 devices? (ie. v4.7 or v5?) I Tweeted @Ford about this as well, awaiting a response.

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1. 

   I own a 2016 Ford Fusion with SYNC and recently have been having issues with the whole thing. I stream my music on my iPhone through Apple Music and normally I haven't had any problems getting my phone to connect and music to play through SYNC. Now every time my phone connects to SYNC and I try to play music it disconnects and says "Bluetooth Media Disconnected", yet my music will play out of my phones speakers, (obviously my problem here is that I'm not the one disconnecting it). Any tips or solutions for this?

   03-07-2017 11:11 AM

2. 

   I had the same issue and so have others This is what worked for me (and others). The credit for this solution does not belong to me. Find the fuse box under the glove compartment. With the car running disconnect the fuse for "SYNC, Multifunction display, Global positioning system module" (which in my case is fuse F67). Once disconnected, turn off the car, let it sit for about a minute, put the fuse back in, and start the car. Bluetooth should still be set up, bluetooth media will stay connected and music from your phone will once again play through SYNC. Cheers!

   03-13-2017 03:28 PM

3. 

   Mine was under Bluetooth-sync- the media button Wasent on that simple

   02-18-2018 06:13 PM

4. 

   Hey I have a 2015 expedition and it did the same thing. This is how you fix.
   1. Press home on car screen.
   2. Press settings button next to that.
   3. Press system.
   4. Master reset.
   After that let the screen load up and pair back to your car

   09-13-2018 05:33 AM

5. 

   In the future, for anyone with iPhone problems, you usually get more answers on our iPhone site, iMore forums. (Not so here - there are 2 solutions, bexause it wasn't an iPhone problem, it was a ford problem. But normally.)

   09-13-2018 04:09 PM

7. 

   Originally Posted by elbee222

   I had the same issue and so have others This is what worked for me (and others). The credit for this solution does not belong to me. Find the fuse box under the glove compartment. With the car running disconnect the fuse for "SYNC, Multifunction display, Global positioning system module" (which in my case is fuse F67). Once disconnected, turn off the car, let it sit for about a minute, put the fuse back in, and start the car. Bluetooth should still be set up, bluetooth media will stay connected and music from your phone will once again play through SYNC. Cheers!

   
   This solution worked perfectly - thanks!

   12-15-2018 05:03 PM

8. 

   Originally Posted by GasperC2018

   
   This solution worked perfectly - thanks!

   Two months later, has the problem returned?

   02-24-2019 05:19 PM

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Having issues getting my bluetooth device to stay connected to my Ford

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