I wonder how the same hotel owner would react if you emailed him and told him you made a mistake reading the amount while booking, and because of this you intend to pay 40 euro less for your stay... Show Since you booked it on booking.com the first thing you need to do is to contact booking.com (which you already did) and tell them to accommodate you according to your prepaid booking. You have no interest to be an intermediate between hotel and booking.com. If they cannot accommodate you to this specific hotel - ok, this happens, but in this case they shall accommodate you to a similar location/quality hotel for the original price. Insist to talk to supervisor if the customer care representative is uncooperative. If they do not cooperate, tell them in this case you will find a similar hotel yourself (using your own definition of what is similar) - and then charge them for the difference between bookings. If they refuse, you would sue them in court. Have to say that my experience with them was generally pleasant; I only had to go once through this routine a few years ago, and was promptly accommodated by supervisor. Another option you have is to sue the hotel. In many countries the laws bind businesses to honor advertised prices, even if they were posted by mistake. The exceptions are generally limited to "obvious mistakes" - such as 40 cents a night booking. Telling the hotel you intend to sue them might make them more cooperative, and the law might provide for additional damages and even attorney fees. Note that in your case the hotel didn't seem to act in good faith - an e-mail notification sent 12 hours before the reservation could hardly be seen as good faith. You might also need to explain them that if they posted the "correct" price, you would not stay there, and would find a comparable accommodation. In this case instead of making 40 euro more they might possibly end up with no booking at all. While this is not strictly necessary and doesn't relieve them from their obligations, this would help present it as a valid business dispute and not just a temper tantrum.  Original Poster
Join Date: May 2006 Posts: 697 Likes: 0 Received 0 Likes on 0 Posts Have you ever had your hotel rate changed after booking but prior to paying? About a month ago I booked a hotel in NYC for August 08 (8 nights). The rate was $220 per night + taxes. I received an email confirming the booking and the cost per night. We have not paid any deposit. The fine print of the booking states that prices are subject to change without notice. I had enquired of the hotel prior to booking if they had a new 2008 rate, but they came back with the $220 pn. Just out of interest to see if the hotel was already booked out I checked the same dates. Rooms are available, but are now $255 per night + taxes. This will be an extra $280 overall + tax differential. Has anyone else experienced this when booking well in advance? Is there any likelihood I will be charged the rate at the time of booking or will I just have to pay the going rate in August (which could possibly increase again by then)?
Join Date: Jun 2006 Posts: 17,549 Likes: 0 Received 0 Likes on 0 Posts If you have a booking and the rate is not guaranteed, either because you didn't put a deposit down or otherwise, I would think the hotel could charge you anything they feel like when you show up...and since those "rates are subject to change" I suspect, legally, there wouldn't be much you could do about it. Now, let us sit here patiently and wait for ALL the would-be Supreme Court Justices and latent vigilantes to roar up in their VW's and lecture me about why this coulndn't possibly be true. Original Poster
Join Date: May 2006 Posts: 697 Likes: 0 Received 0 Likes on 0 Posts It does seem an odd way of doing business. I would have thought that a hotel would know 10 months ahead what its rates would be. I don't think the fine print was identified until after the reservation made. Yes, I can still cancel it, but it is a 1 bedroom suite near Times Square at a budget price with good reviews. I'll just have to keep an eye on the rate closer to August. I believe the $220 pn was the 2007 rate, so hopefully they only raise their prices once a year. You'd just think they'd have it sorted before they took bookings. My friend and I have booked 6 hotels across the US for a 4 week stay. Two required deposits, one required payment in full and the other 3 just a credit card reservation.
Join Date: Jan 2003 Posts: 1,630 Likes: 0 Received 0 Likes on 0 Posts I may be confused, but you're finding the $255 rate just from browsing current availability? That's not surprising. Hotels often raise rates as their availability gets smaller. As long as you were quoted $220, I think you're fine. If I call today for the same hotel, I'd probably get the $255 rate. Next month, it may be $300 or $350. In almost all cases, hotels honor the rate quoted.
Join Date: Jun 2005 Posts: 1,716 Likes: 0 Received 0 Likes on 0 Posts Regardless of when you noticed the "fine print" the hotel's pricing policy was disclosed. Since you didn't put down any cash consideration (deposit) to lock in your price there is no contract and the hotel is free to raise (or lower) their prices. Your choice is to stay at the hotel and pay the higher price or cancel the reservation (you'll incure no penalties) and stay elsewhere.
Join Date: Feb 2003 Posts: 6,523 Likes: 0 Received 0 Likes on 0 Posts I was thinking the same as Dan. DId you call and check your actual booking or where you browsing to see if rooms were available?
Join Date: Feb 2003 Posts: 4,203 Likes: 0 Received 0 Likes on 0 Posts What hotel? THAT piece of information would help! Your hotel will guarantee the rate you booked at. They will not just jack up the rate for no reason. The only time I've ever heard that done is when people get those mistake internet deals like the St. Regis for $18 per night instead of the $1800 it normally goes for. Every year I book the South Park Hotel in NYC for the NYC Marathon which is one of the most expensive weekends of the year. I book it in November for the following November at about $200 per night. By August, the regular rack rate it almost $400 per night. I usually book five rooms and I've never had them change my rate on me.
Join Date: Jan 2003 Posts: 3,491 Likes: 0 Received 0 Likes on 0 Posts If you have two emails confirming, twice, that you'll be charged $220 per might, I'd say that qualifies as more or less a contract, even though until you get there, you haven't received the service promised. If any hotel could jack up what they charge you between booking and arrival, seems to me it would be chaos for everyone involved. One more thing you could do is write them one more time and ask them to send you a paper-ink letter to confirm dates and charges. Not technically more legal than the email but might have more sway if there's an argument on arrival.
Join Date: Oct 2004 Posts: 17,226 Likes: 0 Received 0 Likes on 0 Posts
Join Date: Oct 2006 Posts: 36,842 Likes: 0 Received 0 Likes on 0 Posts When I read your title, I thought it was going the other way -- that perhaps the hotel is now cheaper than when you first booked it. That's happened to me a lot, and I just
rebook and cancel the old reservation. I have had what you say happen, when I have booked before the next year's rates were set. Like you it clearly said that the rates were subject to change, and sure enough when the rates were set, the price did go up slightly. Those were all European Hotels as I recall, where there seems to be a lot less "random" pricing and discounting of rooms. I don't think I've ever had that happen in the US.
Join Date: Jan 2003 Posts: 8,421 Likes: 0 Received 0 Likes on 0 Posts If you have an e-mail confirmation of your stay at a stated rate, the hotel will honor that rate during your stay. I have considerable experience booking NYC hotels and always book far ahead, but keep shopping. The rates fluctuate all the time, and tend to rise between the time booked and your dates. I think hotels raise their rates with the "fill". On the other hand, if there are lots of empty rooms in the city for your particular dates, there may be amazing bargains on Priceline, Hotwire, Travelzoo, Quikbook, Easyclicktravel. Just be sure to check the rate on the printed form when you sign in. In over 20 years, only once have I been presented with a different rate than that confirmed at booking. But, when I produced my e-mail confirmation, the rate was cheerfully corrected.
Join Date: Oct 2003 Posts: 57,890 Likes: 0 Received 0 Likes on 0 Posts If you have an email from the hotel confirming the rate that is what they should charge you - unless it's some sort of prepay rate special and you didn't prepay or guaranatee with a credit card. Is the e mail a definite confirmation - or just an offer?
Join Date: Oct 2006 Posts: 36,842 Likes: 0 Received 0 Likes on 0 Posts I think speckles made it pretty clear in the orginal post. She has a reservation confirmed but spelled out that prices are "subject to change". Clearly the hotel has every right to change the price and has NOT guaranteed the old rate. Whether they do honor it or not remains to be seen. I'm not sure if it's smart to call and confirm now that they have set the 2008 prices whether or not they will confirm your old price. Original Poster
Join Date: May 2006 Posts: 697 Likes: 0 Received 0 Likes on 0 Posts The hotel is Radio City Apartments. When I made the reservation online I copied and pasted the information which was listed as a "pre-reservation request". At the end was listed their "Hotel Cancellation Policy and Advisements". This included: "... Payment is due in full upon check in. Room rate does not include City Occupancy Tax of 2.00 per room, per night. Prices are subject to change without prior notice. ..." However, the email I received a few days later was a reservation confirmation. It stated the nightly rate as $220 (+ taxes) and has no mention of cancellation policies or price changes. As Neo points out, I would be concerned about actually contacting the hotel as they may take that to mean I am open to the idea that the rate has increased.
Join Date: Oct 2005 Posts: 69,842 Likes: 0 I don't see a problem here. The first e-mail was a " pre-reservation request" and rates WOULD be changeable if you didn't firm it up right away. If you waited a month and then followed up on the "pre-reservation" the rate might be different - or there might not be any rooms available at all. You had not booked anything, merely got a quote. The 2nd e-mail is a confirmed reservation -- so that is how much you will pay. I assume there is a confirmation number and such . . . . Original Poster
Join Date: May 2006 Posts: 697 Likes: 0 Received 0 Likes on 0 Posts Hi Janis. Yes, I have both a reservation number and a confirmation number in the email. I'm travelling with a friend who was very anxious to get everything booked and organised. I would have preferred to spend a bit of time researching before we booked. As a result, this is the 3rd hotel we've booked in NYC, each time trying to upgrade in size, without denting the wallet too much. I really don't want to tell her the price may have changed as it was my suggestion to book this place.
Join Date: Oct 2006 Posts: 36,842 Likes: 0 Received 0 Likes on 0 Posts Oh, yes. Your latest post clears it all up fine. When you got a confirmed reservation with no further mention of price changes -- then all is well. Relax and forget about it since you now have a confirmation number with an actual price. I didn't pick up anything like that from the original post!
Join Date: Apr 2003 Posts: 11,464 I think they will always put in "subject to change" to cover themselves if something very unusual happened. I also think you should not call them only because you wouldn't have any written record. Always communicate via letter or email so that you have printed evidence. Thread Original Poster Forum Last Post Thom123 United States 6 Nov 17th, 2008 12:07 PM JoeTro Europe 6 Jul 10th, 2006 09:31 PM hawaiiantraveler Asia 6 May 31st, 2005 01:18 AM daph Europe 5 Apr 29th, 2004 12:02 PM xx Europe 8 Dec 11th, 2002 09:12 AM You may not post new threads You may not post replies You may not post attachments You may not edit your posts HTML code is On Can a hotel charge you more?"A hotel is not allowed to charge you more than the rate it quoted to you when you made the reservation unless you approve the charge in advance."
Does booking com adjust prices?After searching other sites and their offerings, you may see that the hotel room is cheaper elsewhere. If so, then, you'll submit a claim for the price difference for your original booking. The claim will be reviewed, and if specific criteria are met, you'll receive a price adjustment to meet the competitor's pricing.
Are there extra fees on booking com?Joining Payments by Booking.com has no set-up fees or additional commission. We only charge a small fee for the bookings you receive from us, depending on the payout method you select – virtual credit card or bank transfer. Payments by Booking.com also offers you more security.
How can I reduce my booking price?How to find a deal on Booking.com. Browse Booking.com's dedicated deals page. ... . Subscribe to see the 'Secret Deals' page. ... . Become a Booking.com genius. ... . Book last minute. ... . Use discount codes. ... . Use filters wisely. ... . Check for hidden costs and be wary of misleading sales tactics.. |
Hotel charged more than booking price
Related Posts
Copyright © 2024 ShotOnMac Inc.
