House of Blues cleveland health check

Our venue will continue to ensure we are meeting or exceeding the latest guidelines from local government and public health officials as regulations continue to evolve. Please be sure to check the specific event page for the latest entry requirement details ahead of arriving to the venue for your show. Ticket purchasers will also receive direct emails with important information leading up to the show. Please note that requirements and venue protocols (such as masking, testing and vaccination) are subject to change, so be sure to check back closer to your event date for the latest information.

To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl, or PVC tote bags no larger than 12"x6"x12" and/or small clutch bags (4.5"x6.5" - do not need to be clear). If your bag does not meet these requirements, you will be asked to return them to your car and get in line again.

All events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print. Previously purchased paper tickets will still be accepted

You have two options to access your tickets:

1. Add tickets to your mobile wallet by downloading the Live Nation App. 

- Click My Tickets and select your upcoming show.

- Add the ticket(s) to your phone's wallet and you're done!

- Present your mobile ticket(s) at entry

2. Add tickets to your mobile wallet by visiting Live Nation on your mobile browser.

- On your mobile phone, visit livenation.com in your web browser and select My Tickets.

- Sign in and select your desired order.

- Add the ticket(s) to your phone's wallet and you're done!

- Present your mobile ticket(s) at entry.

Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.

Additional Tips:

Purchase tickets for a group? Arriving separately? Transfer tickets directly to friends and family using the Live Nation App. To expedite entry, we recommend doing this prior to arriving at the event.

- Using the Live Nation App or your phone's web browser, sign in to your account.

- Select the desired order and tap Transfer Tickets (event eligibility may vary).

- Select the ticket you'd like to transfer. Add the recipient's information and send. The recipient will receive an email with the ticket.

Due to large crowds and high traffic, be sure to leave early and give yourself plenty of time at the venue. Increase your phone screen brightness to assist with scanning. Lastly, make sure you have a fully charged battery!

Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at House of Blues will be open on-day-of-show only.

If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show at House of Blues!

Tickets are available online by clicking here. 

Please call the Box Office for all special needs accommodations at 216-523-2583.

The event calendar is available online by clicking here.

For an all-ages show, guests of all ages are welcome with an admission ticket. Children age 12 and under must be accompanied by an adult.

Age restricted shows will be notated when purchasing tickets. Please review or inquire about any age restrictions prior to purchasing tickets.

HOB has some of the best ways to view a show in the city! Whether it’s a table or a Box, we’ve got you covered! For VIP ticket or upgraded seating inquiries, click here or call the Box Office at 216-523-2583.

Absolutely! As long as there are still VIP areas available. If you are interested in upgrading your tickets on the day of the event, click here.

If you are already at the venue, please stop by the Box Office or ask any staff member for assistance.

The Music Hall is General Admission Standing Room Only. We are built for dancing and rocking out! That means there is no seat to go along with your ticket despite those pesky little numbers that may be printed on it.

For those of you looking to upgrade your experience, we do have some VIP Seating options including boxes, mezzanine seating, bar rails, and reserved seating on the first floor.For more information regarding these VIP areas, please contact us here.

Have you heard of PASS THE LINE? For most shows, you can make a purchase of $30 or more per person in the House of Blues Restaurant & Bar on the day of show. This pass will give you priority entrance into the show before the general public. You can either purchase PTL in advance or just come on in before the show and grab a meal and your receipt will be your pass!

To make reservations at House of Blues Restaurant & Bar, click here or by calling us at 216-523-2583.

Yes, with a proper hand stamp and ticket stub provided.

Will call tickets can be picked up on day of show at the Box Office. Box Office opens 2 hours prior to door times. You will need a valid photo ID and the credit card used for purchase.

If you are trying to pick up your tickets in advance, please call the Box Office at 216-523-2583.

Yes, there is a minimal service fee per ticket. (lower than online!)

Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office will be open on-day-of-show only.  If you’d like to purchase tickets, please visit us at www.livenation.com.  If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show.

Tickets for cancelled shows can be refunded at the point of purchase. If you purchased tickets online through LiveNation.com or Ticketmaster.com, your refund will automatically be processed in 3-5 business days.

It is the same entrance as the Music Hall.

(Keep in mind priority number 1 is to HAVE FUN! Just please do it without the items listed below)

• No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
• Replicas of any type of weapon are NOT permitted
• No drugs, drug paraphernalia or illegal substances of any kind
• No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
• No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
• No unsealed liquids or gels of any kind. No jewelry or clothing that could inflict harm
• No large bags over (10” x 10”), backpacks, Camelbacks or Bota bags
• No stuffed animals or toys of any kind

This list of prohibited items is subject to change at the discretion of venue management. Please click here for more details.

Smoking of any kind is not permitted in the venue. This also includes vape cigarettes. There is a designated area outside for smoking.

Of course!! We have a variety of food & beverage options available for purchase, including local craft beers, tasty bites and a full bar available during shows.

Well, House of Blues Restaurant & Bar! Our Restaurant & Bar also features live music on selected nights! It’s a great way to pre-game before the show!

To make reservations or to view the menu, click here or by calling 216-523-2583.

For most shows, by spending $30 in the restaurant, you can receive a Pass the Line voucher that will give you priority entrance into the show before the general public. Way better than standing in line!