How do I clear my Xbox game pass cache?

If you’re having problems with your games, try clearing your device’s cache to help fix a few different issues.

Sometimes things don’t work quite right with the EA app, Origin, or your games. Clearing your cache can help fix common issues. Those issues include, but aren’t limited to:

• Origin or the EA app being stuck in offline mode or not updating itself
• games not downloading
• game downloads or updates being stuck on a certain percentage or on “Waiting for download”
• games that seem to be “missing” from your the EA app Collection or Origin Library

1. Select the three dashes in the far-left corner of the EA app.
2. Scroll to Help.
3. Click App recovery.
4. Select Clear cache.

From Windows 10 

If you can’t open the EA app, you can also follow these steps to clear your cache. 

1. Open the Start menu.
2. Find EA and click the downward arrow to expand.
3. Select App Recovery.
4. A confirmation window will pop up. 
5. Click Clear Cache.

1. If Origin is running, close it by clicking Origin in the menu bar then Exit.
   • Double-check that Origin is fully closed. If it isn’t, you won’t be able to complete all the steps.
   • To double-check, open Task Manager and go to Processes. Make sure that Origin.exe and OriginWebHelperService.exe aren’t there. If they are, end the tasks to close them.
2. Hold the Windows key + R.
3. In the command box that opens, type %ProgramData%/Origin then click OK.
   
   
4. Delete all the files and folders inside it except for LocalContent. Do not delete this folder.
   
   
   • If you’re on Windows XP, you’ll find the ProgramData folder in C:\Documents and Settings\All Users\Application data\Electronic Arts\
5. Hold the Windows key + R again.
6. In the command box that opens, type %AppData% then click OK.
   
   

7. In the Roaming folder that opens, delete the Origin folder.
8. Click on AppData in the address bar.
   
   

9. Open the Local folder.
10. Delete the Origin folder in there.
11. Restart your PC and log back into Origin.

If you’re on a Mac, you can quickly clear your cache by using the Reset Origin tool.

PlayStation 5 and 4

PlayStations don’t have a cache, but the simple “turning it off and back on again” trick can sometimes work wonders for any and all issues.

Is your Xbox One experiencing unexpected crashes, annoying freezing, or unexplained slowdowns — no matter what type of game or app you are using? One possible culprit is a cache issue.

Contents

• Step 1: Power off the Xbox One
• Step 2: Unplug your Xbox
• Step 3: Power cycle a few times
• Step 4: Plug back in
• Step 5: Reset your console if necessary
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Like our computers, your Xbox One also keeps a cache of temporary data for the apps and games you play frequently, so it can load in certain assets more speedily and cut down on wait times. While the Xbox cache doesn’t usually fill as fast as a cache on an active web browser, it can still become crowded over time, causing memory issues and related bugs.

The good news is that clearing the cache is not difficult if you know the right steps, and you don’t even need to turn on your Xbox to do it, which is useful if you keep crashing or permanently freezing whenever you try to boot up. Here’s exactly what you do!

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Step 1: Power off the Xbox One

Press and hold the power button on the front of your Xbox. Wait several seconds until it completely turns off. If your Xbox has frozen, or if it’s cycling on and off repeatedly, this should help force it to reset entirely so you can move on with the next steps.

If your Xbox is crashing entirely, it may be difficult or impossible to initiate this full reset with the power button. That’s not ideal, but it’s a good idea to resume the rest of our steps to see if that helps.

If it seems like your Xbox is crashing because of an overheating issue, wait for it to cool down for an hour or two before trying this step.

Step 2: Unplug your Xbox

Adjust your Xbox One so you can access all the connections in the back. Look for the power connection on the left-hand side, where the cable leads from the power box to the Xbox One. Unplug this cable from the Xbox One unit itself. You can also unplug it from the wall if you want, but it’s key to unplug it from the actual console.

Note: Certain versions of the Xbox One don’t have a power brick, while some do. To make things easier, follow these steps no matter what you see so you are covering all your bases. You will not be harming your Xbox either way.

Wait one to two minutes before proceeding to the next step.

Step 3: Power cycle a few times

Now to the front of your Xbox again: Press and hold the power button again for several seconds, then release it. Repeat this step several times.

Don’t expect an outward sign that this is having an effect on your Xbox. The goal is to clear up any potential issues by forcing the Xbox to attempt to restart without access to power. It’s not always necessary, but it’s a good idea to be thorough with this process.

Once finished, wait one to two minutes again.

Step 4: Plug back in

Plug the power cable back into the back of your Xbox. Wait about a minute – sometimes a power brick will have an indicator light showing when it’s ready, but wait a minute either way and you won’t need to worry about it.

Now press the power button to turn the Xbox back on as you normally would. Start a game or app and play to see if the issue has been resolved.

Step 5: Reset your console if necessary

If you are still having problems, there is a final step you should certainly try, although it may take a bit of time. If you can access your Xbox settings, head there and select System, then select Console Info. Now go to the option that says Reset Console.

Here you will see a few different reset options. You will want to choose the option that says Reset and Keep My Games & Apps. You certainly do not want to remove everything and reset back to factory default. Once the reset is fully complete, try to play again and see if the issue has been resolved.

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