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Respected Contributor Posts: 2,403 Registered: 03-19-2010 01-04-2022 09:41 PM - edited 01-04-2022 09:44 PM I'm defintely rethinking any QVC purchase these days. I have one return that still hasn't been processed and it's going on a month now. I used the QVC return label and can't even get tracking information. This really is unaceptable for any company. I'm a 30 year customer, but I am starting to shop elsewhere more and more. It's disappointing. Is there an average time to process a return these days? Message 1 of 12 (1,736 Views) Respected Contributor Posts: 3,199 Registered: 06-03-2010 01-04-2022 09:46 PM @Retired08 I track my item and once it gets delivered to the QVC warehouse, I wait 7 days. Once it hits 7 days, I call customer service and every time they have processed the return/credit, even though the item is sitting in their warehouse but not yet processed. Usually a few days after that, I'll get the confirmation email that they are processing my return, but the amount is $0 on the email because they have already processed the credit to my credit card. All returns taken to the post office are done using the QVC return label, I get a receipt with the tracking number and track it though smart label newgistics to know the date it was delivered. ......You look like I need a drink..... Message 2 of 12 (1,730 Views) Esteemed Contributor Posts: 7,952 Registered: 03-09-2010 01-05-2022 08:41 AM I rarely use Q's return label. It is the lowest priority mail, slower than pony express most of the time. I pay and print priority postage online at usps.com. I keep a few flat rate envelopes at home (free from post office or order online). The little extra I pay is worth it because I get real tracking and it gets to Q much faster. It usually gets processed sooner too. Message 3 of 12 (1,480 Views) Respected Contributor Posts: 2,628 Registered: 11-20-2010 01-05-2022 11:52 AM I have found the QVC return time varies. Sometimes it is quick, sometimes takes awhile. Doesn't matter to me because it always eventually is processed and appears on my credit card. I use easy pay so the amount to be refunded is small and makes no difference to me when it is applied to my credit card. I have never had a problem receiving the credit which is the important thing to me. I always use the QVC return label because the convenience is important to me. If I were to return a high value item to any company, I would use either UPS or FedEx and to get an actual tracking receipt. Message 4 of 12 (1,397 Views) Frequent Contributor Posts: 116 Registered: 01-01-2014 02-25-2022 03:40 PM I returned a pair of Denim & Co a month ago and still have no refund. Message 5 of 12 (920 Views) Super Contributor Posts: 457 Registered: 04-22-2010 03-01-2022 09:47 AM I just did a return yesterday, wrong color and wrong size. I contacted the Qteam and they already gave me credit and closed down my easy pay. I do not know when the return package will get to Florence, NC but I am happy that I have been credited already. Thank heavens for the Qteam, they are the best. Message 6 of 12 (824 Views) New Contributor Posts: 4 Registered: 03-12-2010 03-01-2022 05:19 PM - edited 03-01-2022 05:20 PM I have done the same. And qvc response and service has been great! Message 7 of 12 (788 Views) New Contributor Posts: 4 Registered: 03-12-2010 03-01-2022 05:22 PM Yes it's pretty easy actually. All you hsve to do is get in touch with them directly Message 8 of 12 (785 Views) Respected Contributor Posts: 3,886 Registered: 08-22-2013 03-01-2022 05:31 PM My return times have varied also. Some are done quickly and others have taken over a month. How have you all done on doing an exchange using the return label? I've rarely done that but did it with a pair of Clark's shoes from QVC recently. I asked for another size but still haven't heard anything back. Message 9 of 12 (779 Views) Super Contributor Posts: 457 Registered: 04-22-2010 03-02-2022 04:49 AM I must admit, I hardly do exchange. Can not remember when it was. If something does not work I will actually gift to someone else. I hate returns because now a days it takes forever. Message 10 of 12 (742 Views)
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How do I know if QVC received my return?You can also check the status of your return by signing into My Account and selecting 'Order Status'. From here you can see a list of your most recent orders. If your item has been received at QVC and refunded this will show as 'Returned' in your order status.
How long does it take to get a refund after returning an item?Once the merchant processes your refund, it's up to your card company to post the credit to your account. This typically takes three to seven business days. These timeframes apply to simple refunds, in which you and the seller agree to a return.
What happens to items returned to QVC?We will refund the full purchase price together with the standard outbound delivery charge paid within 14 days of receiving the returned products or proof of postage. If you chose to pay for express delivery, we will only refund the cost of standard delivery.
How do returns work on QVC?QVC Return Policy
They will accept returns and exchanges within 30 days of receipt for a full refund minus the return shipping fee (if the return is due to a QVC error, the return shipping charge is waived). Purchases are subject to their General Terms and Condition of Use.
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