How long is the flight to Jamaica from New York

Cons: "It was a short 2.5 hr flight. Jet blue provided packaged snacks and a soft drink at no additional charge. Other airlines charge for everything. A carry on and a handbag were also allowed which others don't. The seats are leather and have more room. Seems Jet Blue is the last one of those traditional airlines giving more for your money. Thank you Jet Blue ! I am sold."

Pros: "Smooth flight . Pilot kept us in constant contact. Crew was excellent ."

Cons: "There was an issue with the booking System. I received a text that my flight was delayed 2 hours then 20 minutes before the original time another text that the flight is now on time. This screwed up the entire trip"

Pros: "Los asientos amplios"

Cons: "The snack bar, Couoh he better"

Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."

Cons: "Two hour delay between boarding and then sitting on the runway."

Pros: "Crew and seat were good."

Pros: "The seat was good, snacks is good."

Cons: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."

Pros: "The crew was professional. The seat had great leg room. The flight and landing was very smooth."

Cons: "Woman next to me overflowed into my seat."

Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."

Pros: "Aircraft nice, clean and modern"

Cons: "Entertainment had technical issues."

Pros: "Leg room and personal item room under the aisle seat is good. Crew was good. Flight was on time. There was room for carry-on bag this time."

Cons: "Wrong terminal info in JFK air train. Wrong gate info on JFK monitors. Wrong flight info on Gate monitor (bermuda instead of burbank). Seat TV stopped working. Narrow seats. Food sold before drinks, drinks should be first. Rear deplaning never worked due to some problem. Laptop space cramped."

Pros: "Plenty of room and empty seat next to me"

Cons: "Long walk from parking to terminal at JFK"

Cons: "The flight was delayed for like an hour"

Pros: "Everything went well and the lines wasent bad moved pretty fast"

Pros: "The crew was good and the boarding was organized"

Cons: "I am tall so the foot space was a big deal for me. I ended up having leg cramps the whole flight"

Pros: "Staffs was very attentive and sweet. They made sure I was ok, provided snacks and drinks. Pilot said hello to me and my sister and we had a short chat, I felt very happy with the staffs friendliness and attentiveness."

Cons: "Everything was great! There was a small delay, and that’s all."

Pros: "Very friendly and professional crew. Ceated a nice atmosphere."

Pros: "Ample leg space, super clean, very amiable staff, free media, all round excellent. Positive feel."

Pros: "Flew to JFK from Jax and back and both flights left on time. Return flight landed 30 minutes early. Seats were comfortable enough. Movies were good. Flight crews attentive"

Pros: "The crew was excellent..."

Cons: "Wasn't very comfortable n I was very tired. The entertainment and Wi-Fi needs improvement."

Pros: "The staff some of them was polite"

Cons: "I had to check m carry on bag and there was a lot of room on bored"

Pros: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."

Cons: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."

Pros: "New plane with self service snacks and drinks."

Cons: "Mechanical problems delayed the flight one hour."

Cons: "I arrived 2 hours early. Security lines were long. I had to run to the gate as they announced that the plane doors were closing 20 minutes before takeoff."

Pros: "Very impressed by JetBlues seats- feels bigger than seats for international flights!!"

Cons: "Inflight entertainment was relatively new and varied but remember to bring ur own headphones!! Esp those newer iPhone owners!!"

Cons: "I had an aisle seat and because of this my poor arm was constantly bumped from passengers and the flight attendant passing. I had to sit slanted in the seat. Luckily the middle seat was unoccupied."

Cons: "The waiting for a seat assignment on a confirmed flighg!"

Pros: "My bad experience had nothing to do with the crew the weather was just terrible which made my flight bad the crew was awesome."

Pros: "I was very comfortable, being tall and needing leg room."

Cons: "That being said, entertainment was old school and didn't get a real snack/meal."

Cons: "Our prior flight arrived 30 minutes late and we had to run to the opposite side of the airport. We were there before the departure time but the staff gave us a hard time saying they were going to lock the doors on us. It wasn't until the flight crew ran up behind us that they finally didn't have an attitude and said we were fine. Online entertainment didn't work, no shows, the map doesn't have a time or useful info. My row was skipped by the crew for snacks. The guy came from behind first, which I didn't see and then one the way back, he didn't even look at my row or the row in front of me."

Pros: "The crew was friendly."

Cons: "The boarding policy changes are confusing. No longer boarding from the rear of the plane and no explanation of how to board sooner without buying an extra space seat. Also the seats are less comfortable."

Pros: "Left on time, arrived ahead of schedule"

Cons: "The cost of the luggage"

Pros: "Left on time. Quick, smooth flight. Arrived early. Couldn't have been better!"

Pros: "The customer service was amazing!"

Cons: "The flight was about an hour delayed."

Pros: "Great service, delightful crew, flight went in a smooth and timely manner. Very satisfied."

Cons: "Although the seat had enough of leg space, the folding table in a back of the chair in front of me was malfunctioning, crooked and unstable to a certain degree; I could not push the back seat down. But over all my experience was good"

Cons: "My flight was cancelled due to weather (understandable) but jet blues customer service desk was very unfriendly and not helpful"

Pros: "extra leg room that I purchased."

Cons: "gate personnel were rude. called passengers by group, then told them they were blocking the way for other passengers! flight attendants had no personality and didn't interact with passengers I will not fly with this company in the future."

Pros: "Pleasant crew and a safe flight, relatively spacious seating."

Cons: "One of my pieces of luggage was left behind. However it came subsequently on the evening flight. Not sure why this was so. I received an apology and that showed true customer service spirit"

Cons: "First off the TSA line was changed right in the middle of waiting in it. They combined two lines into one giant line, putting the other line in front of my line. I know part of this is TSA, but JetBlue has some pull/say in how their terminal works. This doubled my TSA wait time resulting in a 1hr 15 min wait for security. Second, the flight was 20 minutes delayed. Not the best JetBlue day."

Pros: "There was a delay on my flight from Dubai to New York... as a result I missed my flight to Rochester. Now I am being told to rebook the flight and pay full price. I am getting the short end of the stick here. This is totally rip off"

Cons: "Tv, internet did not work majority of the flight, air was not that high."

Cons: "It's a shame there are so few options for travel to the caribbean from NYC these days. These carriers are charging entirely too much for a very average experience!!!!"

Pros: "Space. Courteous service."

Cons: "Lack of charging/recharging for cell phones etc. unable to take advantage of in-flight entertainment"

Cons: "I think all was very good"

Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"

Cons: "Great flight but old regional jet"

Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"

Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"

Cons: "Very bad service, airline unrespectfull, discortesy"

Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."

Cons: "Add A Display Board For When Cabin Sections Are Boarding"

Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"

Cons: "Two bags delayed between JFK and MSP."

Cons: "My 'window' seat had no window! Feeling was claustrophobic"

Pros: "First class flight attendant shantee was fantastic. Breakfast was strange menu...but tssted ok."

Cons: "Better menu choice."

Pros: "I was seated in economy comfort. Compared with Delta's Econoomy Comfort, I felt that the KLM seat had more legroom and greater recline."

Cons: "The dinner was awful. No choice of meal. Everyone got a small plastic contained filled with macaroni in tomator sauce. Nothing else. Incredibly bad. Breakfast was better. Sausage and eggs, melon, yoghurt. But who is in the mood to eat at 2 am?"

Cons: "THE FLIGHT WAS 5 HOURS LATE"

Pros: "Great service from boarding to landing"

Pros: "Amazing crew and clean cabin."

Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."

Pros: "When I finally got off the plane"

Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."

Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"

Pros: "Great experience. Left on time and landed early. Comfortable and great crew"

Cons: "Wish there were more snack options"

Pros: "The flight was very smooth and the landing also was very good. The selection of movie are plenty."

Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"

Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"

Cons: "Nothing. Everything went well"

Pros: "Almost everything."

Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."

Cons: "Seats too small ant could not watch Movies beacause the screen was defective."

Pros: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"

Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."

Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."

Pros: "I liked that we got to my return destination early"

Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"

Pros: "The flight was calm"

Cons: "What I didn’t like is the inconviece where we had to change flight hour and aircraft and move to another one and we were delay for one all hour plus the 3 hours that we were there before the hour of departure that is really really bad"

Cons: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"

Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."

Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"

Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."

Pros: "Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently."

Cons: "Lack of legroom in economy"

Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"

Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."

Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"

Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."

Pros: "Service from the crew."

Cons: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."

Pros: "The boarding was efficient"

Cons: "Three hour departure delay. No explanation given. No apology."

Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."

Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"

Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."

Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."

Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."

Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."

Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"

Pros: "At least the plane didn't return to the gate and we departed 7 hours late."

Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."

Pros: "Delta Comfort seats"

Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."

Pros: "Good entertainment with games for kids, movies etc."

Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"

Pros: "The crew from SYD to LAX was absolutely excellent! The food is always plenty and hot, and I really appreciate being given a whole bottle of water. Also, thank you for leaving snacks out for us especially those who sleep through the meal service. Very satisfied with the airline so far!"

Pros: "That there was seltzer"

Cons: "The management of preparing the flight and plane so that it was ready for the trip!!"

Pros: "Boarding & disembarking were super efficient, captain was very communicative, plane cabin was clean"

Cons: "The flight attendants were competent, but not friendly at all on my first flight or connecting flight."

Pros: "Boarding process, inflight service"

Cons: "Flight was canceled, was booked on flight 812, that flight was also canceled. I didn’t get to Quito until 24 hours later. Customer service was terrible in terms of providing accurate information to passengers."

Pros: "I like this flight very smooth no worry what so ever I will flight again"

Cons: "Staff on ground at the panama airport was realy rude, lack of customer service"

Pros: "I paid extra for a seat in the exit row. It had a lot of legroom and was comfortable. The flight was smooth. It left on time and arrived on time."

Cons: "The food was mediocre."

Pros: "They give me a lot of food with no extra money , that’s so great even beers :)"

Cons: "Everything was awesome keep doing the same great job thanks :)"

Pros: "The whole experience was great. Pleasant crew, food excellent. I will recommend this airline for future trips."

Cons: "More affordable especially because this was a last minute trip because of death in my family."

Cons: "We had a very early flight (1am) with an estimted arrival time at 6:30, but lights went on and breakfast was served at 5am- hard to get some rest!"

Pros: "The flight was scheduled to depart at 9:26 and I got to the gate before 9 and they were on last call, which was surprising."

Cons: "The sandwiches could have been better"

Cons: "Limited movie selection"

Cons: "Crying kicking baby in the seat behind mine ruined the flight."

Cons: "They completely damaged my luggage bags, so much for paying to check in to have it returned broken, thorn and without wheels. I want a reimbursement for the ticket or the cost of 2 new suitcases."

Pros: "The flight was on time, the airline personnel very polite and attentive. I recommend to my friends and family to choose Copa for their next flight."

Pros: "Copa was a great airline"

Cons: "The Panama airport was horrible! Was so hot and uncomfortable there was no air condition and no where to sit ! I will think twice before going through that airport!"

Cons: "Poor costumer service . Luggage was wet . All of the clothes ruined"

Pros: "Services food on time"

Pros: "Christian was very attentive & genuine. He was professional and it was obvious he truly loved his job."

Pros: "The welcoming and attentive service"

Pros: "The entertainment was excellent. Food was good."

Cons: "I did not feel comfortable sitting in the seats I had enough room what the bottom was like I was sliding down hill."

Pros: "Flights were on time, attendants were nice and helpful. I will definitely fly again!"

Pros: "boarding was smooth as silk"

Cons: "vegetarian food options would be nice"

Pros: "Everything’s was very good."

Pros: "Crew lovely. Thank you."

Cons: "Most uncomfortable cabin seat I’ve ever sat in. My back is now killing me."

Pros: "Satff was polite and courteous. Plane was very comfortable."

Pros: "ME encantó ENCANTO viajar por copa, servicio, cumplimiento, excelentes!"

Cons: "De Panamá a Medellin no fueron tan amables."

Pros: "amount of leg room"

Cons: "many of the seat back screens weren't working"

Cons: "I had to keep my backpack in front under the seat. They should not allow heavy carry on's"

Cons: "The food and the uncomfortable seats. Also more flight attendants should be bilingual. Tv needs more updated selection."

Cons: "No Internet connection at tocumen airport"

Cons: "almost everything time plane no space long flying time long lines"

Cons: "The connecting flight rush."

Pros: "Everything was fine except my husband and I were not aware that food was going to be served. My husband only eats kosher meat and I am vegan so we were not able to eat."

Pros: "Left early and arrived very early. My exit row seat was very comfortable with terrific legroom. Crew was friendly and seemed to know their jobs very well. Once in Panama I breezed through immigration (no line) and the bags arrived very quickly."

Cons: "The dinner was just OK. Not inspiring."

Pros: "The crew members on my return trip to New York City were great!"

Cons: "On my trip to Panama City, the attendant told me I have to walk all the way to the back if I wanted to get alcoholic beverage. Why was I doing my job for him? Also my tv wasn’t working for half the flight."

Pros: "Crew was friendly and made sure I was comfortable."

Cons: "Size of aircraft. Might opt for exit row next time. After business class I would suggest that you board from the rear so passengers don't have to stand and wait for others to put up carry on luggage before you can pass."

Pros: "Great Entertainment choices on this flight. I hardly even noticed the time passing."

Cons: "They didn't have any food I could eat, except for an incredibly small salad. The crew informed me that I could have requested a special meal 24 hrs in advance, but that information was sadly provided too late."

Cons: "We didn't get a beverage until two hours into the flight. Cookie meal and a ritual serve that once. No pre-beverage service or post dinner coffee service."

Pros: "The plane was clean and comfortable.With good choice of entertainment."

Cons: "There needs to be more translation to English."

Pros: "everything was fine"

Pros: "The service overall is great. The airplane is comfortable. Airport in Panama has very good service. I would take Copa again."

Cons: "Flights get easily delayed. We lost our connection and luckily we had spots on the next flight(which was 4 hours later) to our destination. However, around 20 peoples from our flight had to stay in Panama to take the other day their connections."

Cons: "Subieron la temperatura al aire acondicionado, hacia calor."

Pros: "On time and friendly staff."

Cons: "I was sitting next to the window and it was pretty hot. The air was not really working."

Cons: "when we got to the airport, we were told we had NO TICKET!!!"

Pros: "safe and courteous"

Pros: "Lots of leg room despite being at the very last row. The seats even could recline a fair amount. Hot breakfast, with good food."

Cons: "Not the newest equipment. The plane was delayed. Everyone was friendly so it didn't matter too much."

Pros: "Comfortable flight, good food"

Cons: "Little or no entertainment"

Pros: "It was an good trip"

Cons: "Food was too salty, passenger at the back had me uncomfortable kept hitting the seat, wish I had an option to asked to be move"

Pros: "Packed plane with few comforts. No in-seat entertainment. Food was a joke. Next time i will fly Jet Blue as the price was very comparable,"

Pros: "The crew was pleasant."

Cons: "I am clearly pregnant and a woman whom works for Caribbean airlines asked me to hold my own bags as my husband wasn't allowed to carry on the plane more then two pieces. she REFUSED to let us through till he gave me the bag to carry. I told her I was pregnant even hold my stomach as she can see. That was so shocking to me. Please keep in mind this isn't a security check point we went through all with no problem.This is boarding after you have you ticket scanned and they are boarding row by row. The seats were small and uncomfortable. I flew home on a hospitable airline JETBLUE. Better seats, better snacks, better overall experience"

Pros: "There was nothing to like but the staff when I got on the plane"

Cons: "First time I ever experienced this when my passport got taking and your staff going to tell mi that's on mi when it's on video and your staff going to tell mi that the money I paid for my ticket it's just my lost and I can go on the play but they finally listen and found the man who stole or took my passport"

Cons: "Airplane's overall conditions were mediocre. Toilets were extremely dirty. Seats were quite uncomfortable. Even the first class section wasn't worth the upgrade. Was unable to book vegetarian option for food. Can't imagine why they assume everyone eats chicken. I'd think twice before flying Caribbean."

Cons: "I don't like the fact that the fares are none transferable to family members. I like the fact that I can travel very early in the morning. I'm thinking of changing companies,it is hard to come up with so much money, and reasons a raises and you can't make the trip you should allow to transfer it to your family members at least.smh"

Pros: "The staff was very good"

Pros: "Smooth on time flight. Pilots gave regular updates."

Cons: "Crew members seemed as if they couldn't be bothered. The facilities on board are old and worn, especially the latrines.The aircrafts need a facelift."

Pros: "The crew was very nice"

Cons: "Seat not as comfortable as a business class seat should be"

Pros: "Pilot did an excellent job at departing and landing"

Cons: "Nothing at the top of my head"

Pros: "I appreciated the assistance that I got from the staff on the floor at the airport and the porter that helped to get my mother a wheelchair and get her from the car and checked in without much assistance from me. Mom, was traveling alone and it was difficult for me to get her from the car and inside without leaving my car unattended in a tow away zone."

Pros: "Flight was quick and smooth"

Cons: "Flight was 2 hours late! The food was just awful. Tasted like leftovers."

Pros: "professional staff."

Cons: "plane shudder during flight. sounded like an engine vibration issue"

Pros: "Crew extremely courteous and friendly entertainment"

Cons: "Entertainment was old style"

Pros: "The team were courteous and have smiles all the way."

Cons: "The discomfort of the seating arrangement."

Pros: "I liked the food and the crew were lovely"

Cons: "The cabin was a bit run down and the boarding process was very unclear, but I think that's more on JFK than anyone else"

Pros: "The service and arrangements were satisfactory. Apart from circumstances that were beyond their control, the experience was good."

Pros: "The service was excellent. The pilots flew with comfort seatbecause of their many experiences.sa"

Cons: "The. Seats are too close."

Cons: "Having us sit on the runway in August in Florida without the air conditioner on...That was very uncomfortable.."

Pros: "Overall good flight."

Cons: "I wish there was additional vegetarian meals to cover me and my family."

Cons: "The food/breakfast was poor. Two unaccompanied minors in front of me was loud and always fighting. Seats didnt go back no foot rest and the ear buds didnt fit ear."

Pros: "the food given on the airline was great especially since it was hot the flight attendants were pleasants"

Cons: "the seats were comfortable if i were told how far back my seat was , i would have changed me seats"

Pros: "The flight home. First time flying with a female pilot. Comfortable."

Pros: "The food was great"

Cons: "There was nothing , not to like"

Cons: "We were to depart NY at 1.40 arrive Kingston 4.40 I arrived Kingston after 1.00 am and home after 2.00 am because my drive had left me not being able to make contact with me. Unhappy Customer. Kamaal Josephs"

Pros: "No problem, smooth sailing all the way to and fro,"

Cons: "A little more leg room would do!"

Pros: "Food was OK and price was reasonable"

Cons: "Personnel are check in was so abrupt and unprofessional and spent most of his time chatting with other staff. They were so unhelpful and unpleasant. I was not even greeted upon arriving at the counter first word out of his mouth was passport that's it. We had a long delay and crew didn't even offer us drinks in first class until we were almost ready to take off."

Cons: "Check in was slow and time consuming and there was not a crowd. Terrible refreshments"

Pros: "Quick check ins..when you arrive early to the airport."

Cons: "The food is terrible on the flights."

Pros: "The food was good and the cabin crew were wonderful."

Cons: "The delay at JFK was unexpected. The gate change was not announced. The flight itself was a disaster and the captain said nothing during the prolonged experience of turbulence."

Pros: "Everything was fine"

Pros: "Satisfactory service overall. Friendly and professional crew members."

Cons: "On the first sector; MBJ-FLL, there was a new gate assignment and we were not aware of same until the very late stages of boarding."

Pros: "The quickness with boarding, the quickness with getting off the ground and the efficient meal, drinks and quiet time that followed...not a lot of fuss...perfect for an overnight flight"

Cons: "We went from hearing, 'business class, those with small children and those that need extra help with boarding' to no other announcements.. everyone just lined up and got on the flight..we had no direction regarding order or rows... One other piece: we heard about a passenger having something stolen out of the overhead. That was unfortunate but I do not know how Caribbean Airlines could help that...but due to the large number of carryon luggage, we were forced to put our backpack under our seats...and that made for a most uncomfortable flight..I wish there was a way to parcel out overhead space...i checked my luggage due to space and others crammed in whatever they could..."

Pros: "The people who work are super nice... Super welcoming and she actually rememberd me from my first flight!!! By the way try the pineapple and guava juice is the best!!! Thanks Caribbean airlines my trip to Jamica was great!"

Cons: "Maybe seating my be can be updated but everything was great"

Cons: "My seat was a middle seat and that was NOT what I chose when I purchased the flight. I'm 5'11 and I was squished in between two men. If you are going to change seat assignments then you need to notify the customer."

Pros: "On time, good breakfast and air hostesses were on point"

Pros: "I really liked the fact that they were on time. No issues with checking in, boarding, in flight and landing...thank God."

Cons: "They showed movie, however it didn't work. The sound was horrible and the headphone didn't sit well in the socket."

Pros: "Every thing was great"

Pros: "The on time boarding and departure."

Cons: "How tight the seating and space are."

Cons: "Upon arriving at the airport, the lines were so crazy that luckily we checked in online which allowed us to go to a separate line. My sister and I decided to upgrade to first class and it was downhill afterwards. I understand that their was severe turbulance and Thank God for the crew and getting us out. The problem was there they ran out of food for first class and no wine was offered. Nothing that would be considered as first class. My sister had to ask for water. No amends were made. DId not enjoy at all."

Cons: "Boarding was delayed for a long while and I was not compensated"

Pros: "Didn't think we would be offered a meal for a 4 hour flight but we did. Soft drinks and alcohol was free which was a big bonus. Condition of the plane and seats were good. The staff were super friendly. Overall a great service."

Cons: "the weather, was a bit rough, but it was alright. landing was smooth, and we was on time"

Cons: "No entertainment system, tight seats"

Pros: "Customer service was acceptable"

Cons: "Flights were cancelled and had to take another airline. Bags were also lost for 5 days!"

Pros: "The space between the seats"

Cons: "Was late. Almost missed me next flight."

Pros: "The crew was nice as was the meal"

Cons: "I upgraded my seats, but we still didn’t get any extras for the price."

Cons: "Panasonic Wi-Fi does not come close to the value GoGo provides."

Pros: "Plane had a modern feel with exception of entertainment."

Cons: "No entertainment on the back of the screen. This is 2018, who doesn’t have that??? Sit length was a little small. I’m 5’10 and barely fit."

Pros: "Liked the entertainment and drinks service"

Cons: "Very tight for space."

Pros: "Plane is clean. Well kept"

Pros: "They got another flight for us"

Pros: "The crew was pleasant and it was nice to have a complimentary meal and wine. We landed very early."

Cons: "This plane has not been updated since before I was born. The seats were extremely uncomfortable and there was no in seat entertainment, just overhead screens. I was never able to get the WiFi to work. There were no power outlets, and we were never offered headphones, eye masks or ear plugs. I expected more from American since our 2hr flight from Orlando to JFK had working WiFi, power outlets and in-seat video monitors."

Cons: "Flight attendants are rude and nasty!"

Pros: "staff was very nice. boarding was on time and efficient"

Cons: "no screens to watch movies. the plane was delayed for a repair and we had to sit on the plane for two hours before we took off. they should of let us off the plane during this time. because of this the flight felt longer. there was no choice of movie because there was only the screen in the isle. the food was horrible for dinner. the smell made me feel sick and the taste was worse. a sandwich might of been better than that disgusting hot food."

Cons: "We flew from Rome to JFK and arrived at 12:40 pm only to find out that our 3:30 pm flight had been cancelled a long time ago. No one had notified us of our new booking on a 9:10 flight to Boston. No one at American or British Airways could provide us with an earlier departure or compensate us to take alternative transportation. Our 9:10 flight was then delayed until 10:50 pm. We arrived in Boston at 12:02 am, 11 1/2 hours after our arrival at JFK from Rome. This was not a very friendly welcome home. We never would have booked such an extended delay as we only live 4 hours from New York City."

Cons: "the connection time between flights was NOT adequate especially considering I had to go through customs! AA did page me and had a representative (I think his name was Brian) waiting for me to help me get to my connection. He gave me a bright red/orange tag. I still hit some barriers. I was stopped in security and my carry on was put aside to be searched. It sat and sat . I explained to the man I had to go. He said he was working alone, so I had to wait. I was ready to leave it and just run to catch the flight, but the security man said I wasn't allowed to do that. He finally called someone else to search my bag (nothing found) I did make it...barely!"

Pros: "It was fine. Just not anything great."

Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."

Cons: "Very old plane. No personal entertainment. Very basic service."

Cons: "Flight was oversold and that caused a delay of over 1 1/2hr."

Pros: "On time good service"

Pros: "much room. great entertainment. great crew"

Pros: "Probably the fact that I flew with my friend and both agreed on how bad this airline is."

Cons: "This is my first time with the airline. It’s safe to say I’ll wont be booking with American Airlines again in the future. The crew members were rude, unattentive and just bitter. It started with simply boarding. The lady at the desk was rude about telling me I needed to consolidate my bags. I ended up just checking the carry-on in. We asked one crew member on board if we could throw our trash away and she just seems annoyed. We also asked for ear buds and she never arrived with them simply stating they will offer/hand them out after they come around. She just seemed like she hates her job. Just terrible attitudes. very unpleasant flight."

Pros: "This was a horrendous experience."

Cons: "I've had flights canceled before, but clearly American Airlines/ JFK is not equipped to manage. American Airlines online hung up on me after 24 minutes of being on hold. I waited in line for 2 hours to get on another flight home and the attendant first suggested to fly me to Charlotte then Cleveland where I would arrive a day late after I'd been traveling with my elderly parents for 24 hours. Additionally, once we changed flights and had to go to Newark, it took an hour to print (yes, print) our new itineraries for United and then when the cab should have arrived immediately, we waited 45 minutes. I was displeased."

Pros: "It got me there safely without delays."

Cons: "Food isn't good. the connections can be offered in a much better and time efficient way but they were not. I had to change airports in NYC with a 7-hr layover while they could've flown me to JFK (there was available flights). Same thing with coming back, a long layover in Texas."

Pros: "Flight was supposed to leave 5:45 PM , they let us board the plane right on time, then we stayed waiting on board for half an hour, there was zero communication from staff or the captain, then suddenly they asked us to leave for no reason whatsoever, we waited and waited, they decided to move us to Gate 1 instead and had us wait for four hours, they served us little food, and told us wait for AA to provide a new plane. we were delayed for four hours, flight left 10PM. very very dissatisfied, never ride with AA or Iberia"

Cons: "I need a refund for this flight. it was a horror, 4 hours of delay with zero communication."

Pros: "I'm gluten free & I don't eat pork so I would like a gluten free no pork option!"

Cons: "Small seats. No entertainment old plane"

Pros: "Movies. Safety of flight"

Cons: "Food Too crowed seats no room to breath"

Pros: "The flight crew was excellent!"

Cons: "Seating extremely tight"

Pros: "Overall easy navigation."

Cons: "More signs for terminal to terminal navigation."

Pros: "The boarding was quick"

Cons: "I am surprised that an 8 hr international flight, had no WIfi.. I had to continually ask and check the time with Crew members. This needs to change when the average seat is $800-900 and the flight holds 35 seats. AA is raking in WAY to much money to be this cheap. No WiFi and having to look up to the middle isle to watch a child's movie on repeat " Guardians of the Galaxy." My neck and back were in extreme discomfort from the 8 hr flight back to NYC. If AA had headrest monitors and WiFi this could be avoided. Its 2017 stop being cheap!"

Cons: "After arriving at the airport more than 2 hours early and at the gate 30 min prior to departure, American Airlines never called last boarding call, not our names. We sat at the gate, not knowing they had boarded, and tje plane departed unbeknownst to us. Had to stand in the rebooking line for 1.5 hours before speaking to a rep who told us we couldn't rebook our international flight. Had to request a supervisor, who thankfully after an additional hour was able ro rebook us."

Cons: "3 hour delay on international flight from JFK made for a very long day."

Pros: "The crew was great"

Pros: "The TVs/back of the chairs were great because they could shut off completely so there was no screen glare when you want to sleep, the headphone jack worked with good sound quality, and there was a decent movie selection. Staff was courteous and the food was fine."

Cons: "This flight itself was great overall. No complaints. The only thing I didn't like was that I'd wanted to book a return direct flight on American Airlines as well, but the price skyrocketed from a few hundred to over $2200, which is just outrageous, so I booked TAP Portugal instead. My friend paid under $600 round trip and it boggles the mind that the same flights shot up to over $2k... It's not realistic to expect customers to stay loyal to an airline that prices them out."

Pros: "What I enjoyed about this flight is that I eventually made it to Chicago."

Cons: "Flight was delayed several times - blamed on Chicago ATC. The food offered was not suitable for First Class - there was chicken and vegetarian option. The FA was rather slow in serving and clearing trays. She was not interested in going around and asking for refills - when I inquired about it at dessert time, she didn't come back for 15 minutes and I had to ring the call button - she informed me they didn't have my drink of choice, so it was OK for her not to come back and tell me that. Service was terrible in First Class. American should seriously do something about that."

Pros: "The airline was great."

Cons: "It airfare.......I've never in my life had to deal with such an unprofessional company in my entire life! I'm honestly shocked that you use them considering your a creditable company. I was screamed and cursed at hung up on and also cancelled off my flight the morning of and then had to pay an additional $100 to get back onto the flight! When I checked online they have nothing but bad reviews. Unfortunately I will not be booking through kayak again in fear of having to deal with airfare."

Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."

Pros: "I have been flying American Airlines for years and never had a big issue. The crew was better some times than others but I usually travel at night and try to get some sleep. Obviously, I like the newer planes and hope that the fleet will eventually be replaced entirely."

Pros: "why you have send email for survey I cancelled my trip do to emergency/ for sorry really sorry,"

Pros: "That we amazingly finally made it to Rome."

Cons: "Almost everything that could go wrong, did go wrong. Literally, every plane we were supposed to fly on had something wrong with it. We were delayed for hours, missed a connecting flight, had to take another flight which was delayed even longer, they had to find another plane entirely because something was wrong with THAT one. Once we finally got on the plane, we sat on the runway for an hour because there was some kind of TSA-related issue (awesome) and then the airport wouldn't let any planes take off inexplicably. We got to our destination 12 hours later than we were supposed to. But to make up for it, American gave us $10 food vouchers to use in the airport in the middle of the night..."

Pros: "Plane was clean boarding was fine."

Cons: "I paid $150 extra for 2 exit row seats thinking we could use the extra room on the long flight. Unfortunately, the exit row space was cut off by and smaller than a normal row! Our legs were extremely cramped by the time we got to Rome. We had no overhead storage, which was already small, so we had to put our carry-ons multiple rows behind us -- which made exiting the plane a pain. There wasn't any personal entertainment systems, just one tv per section. The food was sub par. The crew was nice enough, but I'll NEVER take American Airlines internationally again."

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