Support
Tesla owners who wish to perform basic procedures or maintenance on their Model X can do so without having to schedule a Service appointment. Only perform a procedure if you feel comfortable doing so, and always follow all provided instructions. For answers to
further questions, visit the Support page. Restarting the Touchscreen If your touchscreen is unresponsive or
demonstrates unusual behavior, you can restart it to potentially resolve the issue.
Note: Restarting the touchscreen using the scroll buttons does not power Model X off and on. Back to Top
Power Cycling the Vehicle If your vehicle demonstrates unusual behavior or a nondescript alert is present, you can try power cycling the vehicle to potentially resolve the issue.
Back to Top Pairing a Bluetooth Phone Pairing allows you to use your Bluetooth-capable phone hands-free to make and receive phone calls, access your contact list, recent calls, etc. It also allows you to play media files from your phone. Once a phone is paired, Model X can connect to it whenever the phone is within range. To pair a phone, follow these steps while sitting inside Model X:
When paired, Model X automatically connects to the phone, and the touchscreen displays the Bluetooth symbol next to the phone’s name to indicate that the connection is active. Back to Top Connecting to Wi-Fi Wi-Fi is available as a data connection method and is often faster than cellular data networks. Connecting to Wi-Fi is especially useful in areas with limited or no cellular connectivity. To ensure fast, reliable delivery of software and map updates, Tesla recommends leaving your vehicle connected to a Wi-Fi network whenever possible (for example, if parked in your garage overnight). To connect to a Wi-Fi network:
You can also connect to a hidden network that isn't shown on the list of scanned networks. Just touch 'Wi-Fi Settings,' enter the name of the network in the resulting dialog box, select the security setting, then touch 'Add Network.' Note: If more than one previously connected network is within range, Model X connects to the one most recently used. Note: You can also use a mobile hotspot or your phone's Internet connection via Wi-Fi tethering (subject to fees and restrictions of your mobile carrier). Note: At Tesla Service Centers, Model X automatically connects to the Tesla Service Wi-Fi network. Back to Top Programming HomeLink® To program HomeLink® (if equipped):
Once programmed, you can operate the device by touching its corresponding HomeLink icon on the touchscreen's status bar. HomeLink remembers the location of your programmed devices. When you approach a known location, the HomeLink control on the touchscreen automatically drops down. When you drive away, it disappears. Note: For additional assistance or compatibility questions, contact HomeLink. Back to Top Burnishing the Brakes You should burnish the brakes after replacing brake pads and/or brake rotors. In addition, burnishing the brakes might eliminate a situation where the brakes emit a high-pitched squealing noise while braking, especially if the noise is present while driving in the rain, driving in cold and/or humid climates, or if there is surface rust present on the brake components. Note that all vehicles with disk brakes can experience this situation and that braking performance is not affected. To burnish the brakes: Note: Be sure to comply with all local traffic safety laws and only perform maneuvers in a suitable location where such activity is legal, with little to no traffic.
Note: This setting does not exist on newer vehicles. If this setting does not exist, continue the procedure. Note: If the noise still persists, use your mobile app to contact Tesla or schedule a Service appointment. Back to Top
Unlocking and Starting Your Vehicle Using the Tesla Mobile App You can use the mobile app to unlock and start Model X. This may be useful in cases where you do not have your key fob or are not physically close to the vehicle (for example, you want to unlock the vehicle for your spouse from across town). Note: Your phone and vehicle must both be actively connected to cellular service and mobile access must be enabled on the touchscreen (Controls > Safety & Security > Allow Mobile Access) to allow the mobile app to communicate with your vehicle. Tesla recommends that you always have a functional physical key readily available if parking in an area with limited or absent cellular service, such as an indoor parking garage. To unlock your vehicle using the mobile app:
To start your vehicle using the mobile app:
Note: You will have two minutes to start driving after enabling keyless driving. If the two-minute window has expired prior to driving you will need to re-enable keyless driving. Back to Top Replacing the Key Battery The key’s battery lasts for approximately a year with normal use. When the battery is low, a message displays on the instrument panel. Follow these steps to replace it: Note: Tesla recommends replacing the battery in all keys at the same time.
Back to Top Unlocking When the Key Doesn't Work If Model X does not unlock when you walk up to it, or when you double-click the unlock button on the top of your key, the key’s battery may be dead. Even if this is the case, you can still use the key to unlock and drive Model X. Note: Although you can still use your key, you should consider using the mobile app to remotely unlock and start the vehicle. Then, replace your key's battery when convenient. To unlock Model X (and disable the security alarm) using the key, first position the key at the base of the door pillar between the front door and the falcon wing door, on the driver's side of the vehicle. Then press the driver's door handle. If Model X doesn't unlock, try adjusting the position of the key and try again. The key must be in the correct position for the vehicle to unlock. If Model X still doesn't unlock, remove and reinstall the key's battery and try again. Note: The following illustration assumes a left hand drive (LHD) vehicle. On a right hand drive (RHD) vehicle, the locations are mirrored. To drive Model X after gaining access to the cabin, place the bottom of the key against the center console, immediately below the 12V power outlet, then press and hold the brake pedal to start Model X. Note: Unlocking Model X using this method disables walk away locking. You must manually re-enable walk away locking after replacing the key’s battery. Back to Top Replacing the HEPA Filter If equipped, Tesla recommends replacing the HEPA filter every 3 years (every year in China). To replace the HEPA filter:
Back to Top Installing Wireless Phone Charger The Wireless Phone Charger can be purchased at the Tesla online store. Perform the following to install the Wireless Phone Charger in Model X equipped with a center console:
Back to Top Checking and Adjusting Tire Pressures Follow these steps when tires are cold and Model X has been stationary for over three hours:
Back to Top
Drive to Calibrate Cameras Model X must maneuver with a great deal of precision when Autopilot features are being used. Therefore, before some features (for example, Traffic-Aware Cruise Control or Autosteer) can be used for the first time or after certain Service repairs, the cameras must complete a self-calibration process. For your convenience, a progress indicator is displayed on the instrument panel. Calibration typically completes after driving 20-25 miles (32-40 km), but the distance varies depending on road and environmental conditions. Driving on a straight road with highly-visible lane lines allows Model X to calibrate quicker. When calibration is complete, the Autopilot features are available for use. Contact Tesla only if your Model X has not completed the calibration process after driving 100 miles (160 km). Note: If you attempt to
use a feature that is not available until the calibration process is complete, the feature will not be enabled and the instrument panel displays a message. Back to Top Replacing Hood Struts Your hood struts can be replaced if they begin to fail for any reason. To replace your hood struts: Back to Top Topping Up Windshield Washer Fluid The only reservoir into which you can add fluid is the windshield washer fluid reservoir, which is located behind the front trunk. When the level is low, a message displays on the touchscreen. To top up the washer fluid:
Note: Some national or local regulations restrict the use of Volatile Organic Compounds (VOCs). VOCs are commonly used as antifreeze in washer fluid. Use a washer fluid with limited VOC content only if it provides adequate freeze resistance for all climates in which you drive Model X. Caution: Do not add formulated washer fluids that contain water repellent or bug wash. These fluids can cause streaking, smearing and squeaking or other noises. Warning: In temperatures below 40° F (4° C), use a washer fluid with antifreeze. In cold weather, using a washer fluid without antifreeze can impair visibility through the windshield. Warning: Windshield washer fluid can irritate eyes and skin. Read and observe the instructions provided by the washer fluid manufacturer. Back to Top Replacing Wiper Blades For optimum performance, replace the wiper blades at least once a year. Note: Only install replacement blades that are identical to the original blades. Using inappropriate blades can damage the wiper system and windshield. Note: The wiper washing system is an integrated part of the wiper blades on Model X. To replace the wiper blades:
Back to Top Adjusting Liftgate Opening Height You can adjust the opening height of the powered liftgate to make it easier to reach or avoid low-hanging ceilings or objects (for example, a garage door or light):
Back to Top Manually Releasing Charge Cable If the usual methods for releasing a charge cable from the charge port (using the charge handle release button, touchscreen or mobile app) do not work, carefully follow these steps:
Caution: The release cable is designed for use only in situations where the charge cable cannot be released from the charge port using the usual methods. Continuous use may result in damage to the release cable or charging equipment. Warning: Do not perform this procedure while your vehicle is charging or if any orange high voltage conductors are exposed. Failure to follow these instructions can result in electric shock and serious injury or damage to the vehicle. If you have any uncertainty as to how to safely perform this procedure, contact your closest Service Center. Warning: Do not attempt to remove the charge cable at the same exact time as you begin to pull the release cable. Always pull the release cable down and hold it before you begin to remove the charge cable from the charge port. Failure to follow these instructions can result in electric shock and serious injury. Back to Top Removing and Installing Lug Nut Covers If your Model X is equipped with lug nut covers, you must remove them to access the lug nuts. To remove a lug nut cover: To install the lug nut cover:
Back to Top Charge Port Status Lights When your charge port is open the status light changes color to communicate its current state and help troubleshoot issues in the unlikely event that one comes up. As a reminder, the charge port light turns off after a short period of time if the vehicle is locked (for example, if you walk up to the car after it has been charging for a while). Note: When plugging your vehicle in, consider monitoring the color of the charge port before walking away. If you see a red or amber light, troubleshooting the issue before you leave can ensure a successful charging session.
Back to Top Gen 2 Mobile Connector Status Lights Under normal conditions, when charging is in progress, the Tesla logo lights illuminate sequentially, and the red light is off. Identify problems by paying attention to these lights. In some cases, you may need to reset the device by unplugging the Mobile Connector from the vehicle or from the power outlet.
Back to Top Gen 1 Mobile Connector Status Lights Under normal conditions, when charging is in progress, the Mobile Connector’s lights illuminate sequentially, and the red light is off. Identify problems by paying attention to these lights. Note: In some cases, you may need to reset the device by pressing the RESET button located on the back. Front Back
Back to Top SHAREUser loginHow do you turn on a Tesla?Starting. Press the brake pedal - Model 3 powers on and is ready to drive.. Select a drive mode - move the drive stalk down for Drive or up for Reverse (see Shifting).. Do you have to turn on a Tesla?We have all been accustomed to turning cars on and turning them off when we're done driving. However, with Tesla there is no need to turn off your car in the traditional sense. There is no engine to start or stop.
|