Show This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting View Syllabus Skills You'll LearnBinary Code, Customer Support, Linux, Troubleshooting Reviews
ST Mar 25, 2022 Very good overview that was quite informative. I appreciate the format of the course with the videos, quizes, discussion and assignments. I look forward to the next courses and completing the program. EO Jul 20, 2022 The Course is great. I've been a Systems Administrator for the past six years but decided to take this as a refresher and I'm truly refreshed with new ideas and important tools. Can't be happy enough! From the lesson Software In the fifth week of this course, we'll learn about computer software. We'll learn about what software actually is and the different types of software you may encounter as an IT Support Specialist. We'll also explore how to manage software and revisit the concept of "abstraction." By the end of this module, you'll use the Qwiklabs environment to install, update and remove software on both Windows and Linux operating systems. Taught By
Introduction This lab will teach you how to perform basic software maintenance on Linux machines. This includes installing software that's not already present on the machines, updating existing software to the newest version, and uninstalling software that‘s no longer needed. All of these tasks are very common in the IT world, so it's important that you're able to do them quickly and effectively. Heads up: Remember to click "End Lab" when you're done so you get a grade for the lab. You'll have 60 minutes to complete this lab. What you'll do There are three learning objectives for this lab: Update- The machine you'll be using comes preinstalled with an old version of the VLC Media Player. You'll update VLC to the newest version. Install- You'll install the Mozilla Firefox web browser. There's currently no version of Firefox on the machine you'll be using, so it will be a fresh installation. Uninstall - You'll uninstall the GIMP photo-editing tool from the machine, removing it entirely. Verifying Linux configuration Heads up: Many of the commands you'll use in this section start with the word "sudo". This is not specific to these tasks; it's used across Linux to tell the operating system that you're the "superuser". This grants you permissions to perform sensitive |