LG bp350 won t connect to WiFi

To use many of the Smart functions and Apps on your Smart Blu-ray Player, you'll need to connect to a network with Internet access. The items below will provide the necessary information to get you connected.

Press the Smart button on your remote. Then use the arrow keys to navigate to the Settings menu. Press OK to continue.

Navigate to Network > Connection Setting, then press OK on your remote.

Make sure Start is highlighted, then press OK on your remote.

Choose your wireless network from the list, then press OK on your remote.

If Wi-Fi security is enabled on your network, enter your Wi-Fi Password (also called Network Security Key/WPA Key/WEP Key depending on security type).

Wait while the Blu-ray Player attempts to connect. This can take up to 2 minutes, pressing cancel will start the process from the beginning.

Click Next, (the rest of this screen is for advanced users).

If all went well, you're done!
If something goes wrong, use the Troubleshooting section.

Back Next Home

If you're an advanced user, you may have your SSID Broadcast disabled. To connect to a hidden network:

1. Open Settings > Network > Connection Setting > Advanced Setting.
   
2. Choose Wireless > Network Name (SSID), then follow the on-screen steps.
   

If you're an advanced user, you may have a Static LAN. To configure static IP:

1. Follow the same steps found in Quick Setup, except on step 7 simply choose Static for IP Mode and enter your static information.
   

• My network does not appear in the network list

  • Ensure the wireless router is powered on.
  • Ensure the Blu-ray Player is within range of the wireless router with minimal obstacles between.
    Note: The wireless receiver built in to the Blu-ray Player may not be as strong as other devices.
  • Restart the Blu-ray Player and wireless router (unplug them then plug them back in).
  • For Advanced Users: Make sure the router has SSID Broadcast enabled.
  • If the issue persists, Contact Us.

• Unable to join - Incorrect password

  • Contact your Internet Service Provider or router manufacturer for help obtaining the correct Wi-Fi password.
  • Restart the Blu-ray Player and wireless router (unplug them then plug them back in).
  • Wi-Fi passwords are case-sensative, so ensure you mind capital versus lowercase.
  • If the issue persists, Contact Us.

• Unable to join - Other Error

  • Ensure the wireless router is powered on.
  • Ensure the Blu-ray Player is within range of the wireless router with minimal obstacles between.
    Note: The wireless receiver built in to the Blu-ray Player may not be as strong as other devices.
  • Restart the Blu-ray Player and wireless router (unplug them then plug them back in).
  • For Advanced Users: Make sure the router has MAC Filtering disabled.
  • For Advanced Users: Make sure the router has DHCP enabled, or that you have the appropriate static IP settings programmed into the Blu-ray Player.
  • If the issue persists, Contact Us.

• Joined network - No Internet access

  • Check other devices for Internet access. If none of your devices have Internet access, contact your ISP (Internet Service Provider).
  • Restart the Blu-ray Player and wireless router (unplug them then plug them back in).
  • For Advanced Users: Check the router's firewall settings.
  • For Advanced Users: Check the static IP settings.
  • If the issue persists, Contact Us.

No automatic Wi-Fi connection (5G)

Troubleshooting TVs 06/08/2021

NO AUTOMATIC WI-FI CONNECTION WHEN TV GETS POWERED “ON”

5G Wi-Fi Network connection won’t get automatically established the moment television is turned on. Customer must reset television’s Wi-Fi Network connection every time they power on the TV.

  Overview

Some newer routers on the market such as the Linksys model number EA9500 feature a new option known as “Smart Connect” (band steering).

When the LG TV is turned “off” then powered “on” again, the Wi-Fi connection is refused from the Network AP router for reasons unknown.

  Procedures

From your computer login as the Network Administrator of your router.

Or, you may need to get to the Smart Connect option of the router via this URL:

https://linksyssmartwifi.com/

From the Wireless Option page, deactivate “Smart Connect” option by turning the feature “off” by clicking respective radio button as shown below:

Click APPLY button at the bottom to save the new settings then OK, and finally Exit out.

If using a different brand of AP Router featuring "Smart Connect" (band steering), please access that router's brand website for instructions to login as administrator of your Network router to access the feature and disable it.

Thank you for your feedback!

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