Litter Robot 3 blue light flashing

Litter-Robot: Flashing Blue Light with empty waste drawer.

A flashing blue light on the Litter-Robot III Open Air is the Drawer Full Indicator (DFI) sensor advising the waste drawer is full and needs to be emptied.

The DFI is located on the underside of the top of the base, left and right side of the dump chute, and are narrow green circuit boards with clear plastic covers.

When the soiled matter from the Globe is dropped into the waste drawer, it fills the drawer. When the pile is sufficient to interrupt the infra red beams that cross from left sensor to right sensor, the Litter-Robot alerts that the drawerr is full and needs emptying by completing the cycle with a  flashing blue light. The Litter-Robot will cycle another 2 times, and then no longer cycle, until the waste drawer is emptied and a new liner is inserted in the drawer. RESET button needs to be pressed to cancel the flashing blue light, and the Robot is back in working order.

Sometimes, the flashing blue light activates and will not cancel after emptying the waste drawer and pressing RESET.  If this is occurring, please complete the following checks to resolve or progress to repair if needed.

As a first quick check, try turning off and unplugging the power supply from the back of the base of the Litter-Robot for 1 minute. Remove the waste drawer completely. Plug in and turn on. Review, observing what lights show. If the Litter-Robot completes cycling, vacuum any loose litter from the base cavity once finished. On completion of the cycle, check if there is a solid blue light or a flashing blue light.

If the Litter-Robot has a solid blue light, check that the liner is inserted correctly, and is below the edge of the waste drawer, tucked down into the corner tabs. Replace and retest.

If the blue light is flashing, then please proceed with the following checks.

Please complete the requested steps, regardless of what you have already tried, noting information in relation to colours of lights showing, and if they are flashing fast (4 per second)  or slow(1 per second).

If the initial cycle has completed (or not) and the light is still blinking blue, please proceed to do a deep clean of your Robot.

You can review the process here:

https://www.youtube.com/watch?v=Am3-zpylNdw

Do ensure you clean the DFI sensor covers, noting that you wipe these with a damp cloth, as they will scratch if you use anything harsh.

Once you have completed the deep clean, reassemble your Litter-Robot, plug in the power supply to the back of the base, and turn on the power button. Please review what occurs, noting colour of lights and flash rate. 

If the cycle completes with a solid blue light, your Robot is in working order again.

If the cycle completes (or not) with a blinking blue light, press RESET once. Note the outcome.

You will now need to lodge a support ticket, as Customer Service will need to assist you further  to resolve your fault.

To help progress, please provide the following photos with your support ticket:

1. DFI left and right sensors , facing each, with flash, for sensor review.The sensors are located left and side, under the top side of the base, and are visible if you look into the chute itself.

2. BASE with globe removed, from above looking down onto the base top, and from each side

3. DFI with Robot assembled and turned on. Review the left sensor (when in front of the assembled and switched on Robot) and take a very short video of the left side sensor, without the flash. You are looking for 4 reddish flashing lights, which will only be visible through the phone camera as they are infrared. Remove the waste drawer completely to access the cavity of the assembled and switched on Robot.

We look forward to getting you back to automatic asap!

Remember, if you are having any difficulty, you may always send Customer Service an email  at

Hi!

I came back home to my Litter Robot stuck in mid-cycle with a puddle of pee on the internal shield. I'd received a "pinch detected" and "bonnet removed" error messages via the app a few hours earlier but thought I could clear it when I got home. I guess Bob couldn't wait.

I cleared the mess up and righted everything. The blue light keeps flashing, however. The tray's empty and the light still blinks with or without a bag. None of the buttons work and there's no start up cycle when I switch it on and off. The lights flash sequentially when it boots up, but it always settles on a blinking blue light.

I can still switch the Litter Robot on and off via the app but I can't do anything else.

I changed the old DFI sensor in April 2020 to the newer version because the old IR one stopped working. The new sensor came as part of the Connect upgrade kit which I purchased. The LR has been working flawlessly for the past 8 months or so.

Here's what I've done so far:

1. Removed the power cable, waited a while, and plugged it back in.

2. Cleaned the pinch sensor metal prongs and made sure they're touching each other.

3. Made sure the bonnet's properly seated with all the tabs inserted where they should be.

Does anyone know what the problem is? It's identical to what's shown in these 2 YouTube videos. Unfortunately no solution is presented in the video (even though it seems quite a few others have had the same problem!)

https://www.youtube.com/watch?v=e7exM6tbbrs

https://www.youtube.com/watch?v=zvL7pJWAP0o

Thanks!

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