What causes sound and video out of sync?

Is your Windows 10 video and audio out of sync? This is an especially frustrating problem that can make watching videos in Windows 10 painful. When your video and audio are out of sync in Windows 10, you are unable to watch videos the way they are supposed to be watched. Fortunately, we can fix this problem in most of the cases where you encounter this error.

What causes out of Sync Audio and Video?

Streaming Services

Streaming services can be one of the biggest culprits. It’s important to use streaming services that are reliable. Poor streaming service quality can result in the message “Audio and Video out of Sync in Windows 10.” Amazon Prime, Netflix, and Youtube are examples of streaming services that could cause an issue. The audio may proceed with the video or the other way around; thus, making watching movies very distracting.

The worse it gets, the harder it is to follow along with the video playback. Streaming services may have a periodic disruption in service that causes out of sync audio and video in Windows 10. Often these issues will clear up on their own, but if you can determine the issue truly is with the streaming service, contact the service and report the issue.

Internet Connection

It is sometimes difficult to determine if the problem is with the streaming service or with your Internet connection. There are plenty of online services that will test the speed of your Internet. If you have a fast, steady Internet connection, you shouldn’t have an issue with audio video out of sync in Windows 10.

If you run a test on your Internet speed and find that it is having issues, contact your Internet service provider and report the problem. Sometimes just switching from a WiFi connection to a hardwired connection will make a difference, but if you have good Internet service, you shouldn’t have to.

Change Browsers

Sometimes changing the browser might be helpful, but not always. It’s worth trying if all else is failing. Sometimes browser issues can occur when the cache is full. Clearing the cache might alleviate the problem.

Audio and Video Device Drivers

As always, out-of-date or corrupted device drivers can be an issue. Updating your device drivers or reinstalling them can fix all sorts of problems, including problems with audio and video sync. To update device drivers in Windows 10:

1. Open Settings.
2. Click on Update & Security.
3. Click on Windows Update.
4. Click the Check for updates button.

Install a Driver from Microsoft:

1. Open Start.
2. Search for Device Manager and click the top result to open.
3. Double-click the category with the device you want to update.
4. Right-click the device, and select the Update Driver option.
5. Click the Search automatically for updated driver software option.

Installing a driver from the manufacturer:

1. Open Start.
2. Search for Device Manager and click the top result to open.
3. Double-click the category with the device you want to update.
4. Right-click the device, and select the Update Driver option.
5. Click the Browse my computer for driver software option.
6. Click Browse
7. Select the main folder with the content you have extracted earlier.
8. Click the OK button.
9. Check the Include subfolders option to allow the wizard to find the right ``.inf" file with the instructions to update the driver.
10. Click the Next button.

Audio Video Sync Problem Windows 10 Solved

One of the above solutions is likely to fix the issue. Chances are good you will find that your Internet connection or streaming service is the problem. Either of these may only be temporary, but in both cases, you will need to contact the provider to find a fix for any issues that continues for any period of time or on a regular basis.

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