Got questions about getting tickets to events? Ever wondered what those service charges are for? Check out this ticket buying guide and find out everything you ever wanted to know about purchasing tickets through Ticketmaster. Show Ticket Availability Explained Ticket Availability ExplainedCan I improve my odds for getting tickets by purchasing through one particular distribution channel? From time to time, promoters conduct "internet only presales" or other promotions that are available via only one distribution channel. In such a promotion, you can only purchase tickets through that particular distribution channel. Why do tickets sell out so quickly for popular events? Also, in many cases, tickets are held by the promoter or venue or have been presold to season ticket holders for the entire run of the event reducing the quantity of tickets available for purchase through Ticketmaster by the general public. Why are "better" tickets sometimes available... ...days after the event goes on sale? Additionally, sometimes a customer attempts to buy tickets but their credit card is declined. If Ticketmaster is unable to contact the customer to secure a valid credit card or billing address, Ticketmaster may cancel the order and release the tickets for sale. Tickets may also be re-released if a customer does not follow Ticketmaster's published ticket limits or other terms of use. May I exchange my
tickets if better seats become available later, or if a second show is announced? Why does Ticketmaster enforce a time limit when making purchases online? TIP: To speed through the checkout process, register your billing information with Ticketmaster prior to purchasing tickets.You can do this by setting up a personal account on our site, by clicking on "My Account," located at the very top, right-hand corner of the home page. Why are there limits on how many tickets I can buy? Prevent your tickets from being released
Last-Minute Ticket Availability
TIP: Check back often! Buying TicketsAre there other ways
I can purchase tickets to events I am interested in attending? Many venues also make tickets available at their box office. To find contact information for a specific box office, search for the venue name on our website, then click on the venue information link. What is an Internet Presale? Internet presales are usually sold from an allotment of seats, which may not reflect the same availability during the public onsale. Internet presales provide the advantage of exclusive purchasing windows in advance of the public onsale, which often results in less people competing for the pool of available seats. However, Internet presales may also have limited seating available in various areas - these presales are intended as advance purchasing windows and do not necessarily provide access to better seating. In fact, it is possible that you may be able to obtain tickets for better seats at the general public onsale than those that you purchase through a presale. We must remind you that Ticketmaster does not offer refunds or exchanges, so you will not be able to replace the tickets you obtain at a presale with other tickets that subsequently become available. Why is it that sometimes I hear about an event that is supposed to go on sale, but when I call Ticketmaster or visit a Ticketmaster Outlet, they don't know anything
about it? My tickets say "General Admission." What does that mean? Customer ServiceWho handles refunds? How are cancellations, postponements and artist venue changes handled? What if I don't receive my tickets? Where Can I Buy Tickets?Online (Note: For a brief window, late each night, transactions are not processed, as our ticketing system undergoes maintenance.)
Contact Centre Outlets Box Office Third Party Resellers Ticketmaster recommends that you purchase tickets directly through Ticketmaster or from the venue's box office. Authorized Ticketmaster locations include Ticketmaster.com.au, Ticketmaster Contact Centre, and Ticketmaster Outlets. What does VIP Club Lounge access mean?Exclusive VIP Club access featuring full bars and private restrooms. Special Venue Entry. Option to purchase additional tickets. Personalized customer service. Ability to work with a live representative instead of a call center.
What is the difference between general admission and VIP?General Admission basically just means “no assigned seats" and possibly no seats at all, for a concert, depending on the venue. VIP typically means you have a special area to hang out in that isn't crowded, possibly a separate entrance and separate bathrooms from the masses.
What does club access mean at a concert?The club level provides fans with special access to an indoor part of the venue exclusive to fans with special tickets. These areas are climate-controlled year-round and allow access to special restaurants, bars, merchandise stands, and lounge areas of the venue.
What does it mean when you have VIP tickets?Each may include front row tickets, an autograph or a pre-show party. Some may even include the opportunity for a meet and greet with the artist or experience a sound check!
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