Where can I find my ECU account number?

Almost all of our web systems use a common username and password for authenticating access. This is called your 'ECU Login ID' and 'Password'.

Table of Contents Show

I don't know my ECU Login ID and Password
My password has expired, or I need it reset
I want to change my password
I need further help
Before you start this step
How we communicate with you
Follow these 4 steps
Multifactor Authentication (MFA)
Related articles
3. How to manage your emails and password
How do I create an ECU account?
How do I find my banner ID for ECU?
How do I log into my ECU computer?

It's important to change your password often - don't write it down, or share it with other students or staff.

New students

Your Login ID is the first part of your ECU email address. For example, if your email address is "", then your login ID will be "tessie".

Before you're able to login to the Student Portal you'll need to activate your account and set your security reset questions using MyLOGIN. After you've completed the activation process it can take up to 5 minutes before your account becomes active.

To activate your account now, visit the Activate your account web page.

New staff

Your Login ID and Password are automatically established when you begin employment with us. Your account details are emailed to your line manager when your account is established. Once you have your details you will need to set your password and security reset questions using MyLOGIN. Your initial password to log into MyLOGIN will be provided by your line manager.

To set your new password now, visit the MyLOGIN web page.

Current students

Your Login ID is the same login information you use to access SIMO, Canvas, the e-Lab and Library computers. If it's been some time since your last login you may need to reset your password as it may have expired.

To reset your expired password now, visit the MyLOGIN web page.

Current staff

Your login information is retained throughout the course of your employment with us. If it's been some time since your last login you may need to reset your password as it may have expired.

To reset your expired password now, visit the MyLOGIN web page.

My password has expired, or I need it reset

If it has been some time since your last login and you suspect your password has expired, provided that you know your login ID and your last valid password, you can log into MyLOGIN and reset it. In addition to your Login ID and password, you will be prompted to answer three security questions. You must answer all three security questions correctly for the system to allow you to proceed.

To reset your expired password now, visit the MyLOGIN web page.

If you have forgotten your login details or have encountered an issue using MyLOGIN, please contact the IT Service Desk. Please be aware that you will be required to answer some security questions for identification purposes.

I want to change my password

Under ECU's Password Conditions, your password expires every 90 days, so we advise you to change it regularly.

You can change your password by visiting the MyLOGIN web page. You will need to log out of the Portal and re-login for the password change to take effect across our web applications.

Password rules

For a password to be accepted and effective, it must have:

a maximum of 16 characters
a minimum of 8 characters
a minimum of 1 upper case character
a minimum of 1 lower case character
a minimum of 1 number
a minimum of 1 special character, which includes the following symbols
' ~ ! # $ % ^ * ( ) _ + - = { } | [ ] \ : < > ? , . /

Your password cannot contain any of the following:

the following characters @ ; ' " &
spaces
non-English characters
your ECU Login Id

For tips on setting a memorable password, download our Be Unique Password Tips guide.

I need further help

You can obtain more help by:

Contacting IT Service Desk

Telephone: (61 8) 6304 6000
Email:

Visiting the e-Labs

Joondalup Campus, Building 31
Mount Lawley Campus, Building 10
South West Campus, Building 3

Now that you've accepted your offer to study at ECU, you'll need to set up a student account.

This will give you a login ID and password for accessing a whole range of ECU systems and resources, including the Student Portal.

The first time you'll need this is to download important course information to help you enrol.

Important

Before you start this step

You won't be able to activate your account until you've accepted your offer.

Accept your offer now

How we communicate with you

Your student email is the main communication channel between us and you – remember to check it regularly!

Follow these 4 steps

There are 4 simple steps to follow to activate your new account.

Part 1. Authenticate your details with a Student Number and date of birth.
Part 2. Set your ECU password and agree to the terms and conditions.
Part 3. Confirm your login ID and email address.
Part 4. Set up Multifactor Authentication.

Note

Multifactor Authentication (MFA)

Multifactor Authentication, or MFA, is a two-step verification solution that helps protect your and ECU's information assets and is compulsory for all ECU students. You will need to register for MFA after you activate your account.

3. How to manage your emails and password

Help with logging into your student email, resetting passwords and more.

Multi Factor Authentication, or MFA, is an added level of security used by many organisations to protect data and individuals' privacy.
As part of your login to your ECU email account, you'll be required to enter a 4-digit code that will be sent to you via text message, or another method selected by you.
If you haven't already done so, here's how to set up your MFA.
Your student email account is used extensively by us to contact you. It'll provide you with updates and information about your enrolment, fees, exams, semester results and important dates.
Your lecturer or tutor will also use this account to contact you should the need arise.
It's the only email address the university will use to contact you, so check your student email account regularly.
Your student email address is configured like this:
You access your emails by logging into the Student Portal. Select 'My ECU Email' from the left-hand menu.
Also see 'Student email account'.
Your Student Portal is your personal homepage on the ECU website, allowing you to access Canvas, SIMO, web mail, the library, a list of your enrolled units and other university information and services.
Select Student/Staff Portal from the ECU Homepage, then login using your ECU login ID and password.
Your login ID is the start of your email address before @our.ecu.edu.au. Your student number is not your login ID.

View more uni-speak

How do I create an ECU account?

There are 4 simple steps to follow to activate your new account..

Part 1. Authenticate your details with a Student Number and date of birth..

Part 2. Set your ECU password and agree to the terms and conditions..

Part 3. Confirm your login ID and email address..

Part 4. Set up Multifactor Authentication..

What is my Pirate ID or ECU/Banner ID? Your Pirate ID and ECU/Banner ID are listed in your admissions portal where you completed your application. Pirate ID is your username to access your ECU Email, Pirate Port and Canvas and other systems that require logging in.

How do I log into my ECU computer?

Your Login ID is the first part of your ECU email address. For example, if your email address is "[email protected]", then your login ID will be "tessie". Before you're able to login to the Student Portal you'll need to activate your account and set your security reset questions using MyLOGIN.