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Exit is active and destructive, voice is active and constructive, loyalty is active and constructive, neglect is passive and destructive. Chapter 2: What are attitudes and how do they influence behavior?
The exit-voice-loyalty-neglect framework model helps to understand the consequences of job dissatisfaction. It contains four responses that differ on two dimensions: constructiv/destructive and active/passive:
Chapter 3: What are emotions?
Chapter 4: What is personality?
Chapter 5: What are perceptual processes?
Chapter 6: What is the value of diversity?
Chapter 7: What is basic motivation?
Chapter 8: How can we apply motivation?
Chapter 9: What is communication?
Chapter 10: What are groups?
Chapter 11: What are teams?
Chapter 12: What characterizes leaders?
Based on these three factors in combination with the leadership style, effective leadership can be predicted.
Chapter 13: What about power and politics in organizations?
Chapter 14: What is conflict in organizations?
Chapter 15: What is organizational structure and design?
Chapter 16: How can an organization culture be created and maintained?
Chapter 17: How can change be achieved in organizations?
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