What is the reason for not going internet from your computer when the network is OK router is OK?

You’re relaxing for the evening and streaming your favourite series when suddenly it freezes…

All you see is a spinning circle (or 3 blinking dots), and then nothing. Or, worse, one second you’re in the middle of an important video call with a client while working from home, and the next you’re staring at a “connection lost” screen.

Internet connection problems and Wi Fi network issues are incredibly frustrating at best. At worst, they can cost you big time if your business or side hustle depends on a network connection to the internet.

If your internet connection isn’t working, or you’re experience problems with your internet speed or network settings, here are some tips to diagnose and fix internet connection problems.

Scenario 1: Nothing works at all

If nothing’s working, not even a little bit, start with these steps.

Step 1: Restart your modem and/or router

It’s true: the first step really is “have you tried turning it off and turning it back on?” Just like your computer can freeze up and need a reboot, your modem or router can do the same. If either device is no longer doing its job, restarting may be all that’s needed to get you up and running again.

Unplug your modem and router and leave them disconnected from the power for at least 15 seconds. Then plug them back in, modem first, then your router if you have one. If they don’t start powering up immediately, look for a Power button. Most devices need about 2 minutes to fully power on and restore the wireless connection. If your devices aren’t working once this is complete, either via an ethernet cable or Wi Fi, move on to Step 2.

Be sure you DO NOT RESET YOUR MODEM! This will wipe your all-important Internet connection settings from the modem and will then require a reconfiguration.

Step 2: Check the lights on your modem/router

Your modem or router may have indicator lights that tell you whether they think they’re working. If so, review these – if you’re unsure, check the documentation or ask your internet provider. If they say they’re working, but your devices still don’t have internet, either via ethernet cable or via a Wi Fi connection, move to Step 3.

If the lights indicate that you don’t have service, move to Step 4.

Step 3: Forget and rejoin your wireless network

Your phone or tablet remembers information about your wireless network so that it can quickly reconnect when you get home. But if something goes wrong with your network connections, your devices may be remembering some bad wireless networks information on the internet connections, affecting your internet bandwidth and internet speeds. Look for an option on your device to forget the Wi Fi networks. Do this, then in your wireless settings, rejoin to the same network. If reconnecting to your Wi Fi network or wireless network doesn’t fix your issue with your local connection and there’s no improvement to your connection status, move to Step 4.

Step 4: Contact your internet service provider (ISP)

If the above steps don’t resolve your problem (and especially if your modem and router display that something’s not working), it may be time to reach out to your Internet Service Provider (ISP). Sometimes it’s a simple fix on their end with network hardware or network equipment where they can reset your internet access. Other times there’s a more widespread internet outage that may be affecting multiple customers. Calling in or checking your providers’ outages page online is the best way to get an idea of when this will be fixed, and if it’s something outside of your control.

Scenario 2: Some things work, some don’t

Sometimes your internet is working, but only sort of. Some things will work, but other things seem to get hung up or won’t load at all. If that’s you, try these options.

Option 1: Restart your modem/router

Yes, again. This is usually the answer if existing devices (say, your streaming box) are working fine, but new devices or ones that have left and returned to the premises (say, your phone) don’t.

Your router assigns IP addresses to devices that join your network. Sometimes the router will handle existing devices just fine but fail to assign new IP addresses correctly. Usually, rebooting will solve this.

Be sure you DO NOT RESET YOUR MODEM! This will wipe your all-important Internet connection settings from the modem and will then require a reconfiguration.

Option 2: Restart Wi-Fi network devices that aren’t working

We’re kind of giving your modem and router a bad rap. Sometimes it’s not their fault, though! If your phone or tablet isn’t working and everything else is, try restarting the problem device. It may be failing to connect correctly or remembering an old IP address. It could be struggling in any number of ways. Usually, a restart will correct it. If device-specific issues persist, it may be time to look at a new modem/router – this could be the cause of your Wi-Fi or network issues.

Option 3: Check if the website is down

If everything is working fine except your favourite website or streaming service, then the problem is probably with that website or service. If you aren’t sure, you can try checking a site such as DownDetector.com. Crowd-sourced websites like this one can tell you if others are having the same issues as you.

If the above options don’t yield results, or if you’re having consistent sorts of problems across all devices, it’s time to call your ISP. Your issues might be solved by a reset from their end. Or they may be experiencing difficulties of some kind such as a partial outage. They can likely reassure you that you’ve done everything you can do.

Following these tips will help you solve many of the common internet connection problems people face. If your internet connection still isn’t working, please contact us for help troubleshooting. We’re here to help!

It’s often a confusing and frustrating moment when you’re connected to WiFi but not to the Internet. Over the past few years, we have all encountered the “WiFi connected but no Internet” error, but unfortunately, there is no single solution to fix this. In many cases, it is due to changes in the settings of your operating system or the router, but the cause may not always be so apparent. This means you’ll have to try different fixes to identify the right one. Here are some tested options that’ll fix the WiFi connected but no Internet error.

WiFi connected but no Internet: Start with the router

To identify router problems, connect other devices like your mobile phone to the WiFi and see if it works. If the Internet works fine on other devices, the problem lies with your device and its WiFi adapter. On the other hand, if the Internet doesn’t work on other devices too, then the problem is most likely with the router or the Internet connection itself.

One good way to fix the router is to restart it. Though it may sound silly, the restart flushes the caches and fixes many of the associated network and software problems.

If your router and modem are separate, restart both.

• Turn off both of them
• Wait for 30 seconds
• Turn on the modem and one minute later turn on the router.
• Wait for a few minutes and check.

This simple solution will fix many small issues in your router.

Problem with the Internet connection

Sometimes, the WiFi connected but no Internet error may be with the Internet connection and not with any device. It could be due to broken cables, service disruptions, or just about anything else that’s not within your control.

That said, it’s important to know if the problem lies with your Internet provider. For this, check if the “Internet” light on the modem is working. Ideally, the power and DSL lights should be turned on. Also, ensure there’s nothing unusual, such as the constant flickering of lights.

If the lights are not on or if you see flickering lights, contact your Internet service provider right away.

Problem with your device

When other devices are able to access the Internet through your WiFi, the problem lies with your device and its WiFi adapter.

As a first step, restart your device and see if that fixes the problem. As with the router, network and software problems often get fixed automatically with a simple restart.

If that doesn’t fix your problem, here’s what you can do.

• Right-click on the network icon in your task tray at the bottom right-hand corner. Click on “troubleshoot problems”
• Windows will attempt to automatically diagnose the problem and will try to fix it for you.
• If Windows is unable to fix your problem, it will in some cases tell you what the problem is.
• You can search for a solution to this problem online or you can ask experts.

DNS cache conflict

A DNS cache stores all recent visits to websites, so it can quickly load the web pages for you.

Typically, when you enter a URL on your browser, the operating system intercepts this URL and looks up in the DNS cache. If your request matches the pages available in the cache, then the operating system takes these pages from the cache instead of downloading from the Internet.

Sometimes, this DNS cache becomes corrupted due to technical glitches or when unauthorized domain names are inserted by third-party software like viruses. Advertisements and banners on some sites also send malicious code to corrupt your DNS cache.

This corrupted DNS cache prevents you from connecting to the Internet because there is a mismatch in the IP address. To fix, you have to flush the DNS cache.

To do that,

• Press Windows + R and type “cmd.” This will open the command prompt.
• Type the following command and press enter:

ipconfig/flushdns

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This will flush your DNS cache. Now restart your computer and see if you can connect to the Internet.

Outdated wireless modes

The wireless mode and standard used by your router has a bearing on Internet speeds and coverage. Commonly, you can see standards such as 802.11g, 802.11n, 802.11b, and 802.11ac. These standards are defined by an organization called IEEE, and it is done to ensure uniformity across all router models.

Out of these, 802.11b is the oldest and the slowest while 802.11ac is the latest and the fastest. So, now let’s say you have an old device that can connect only to 802.11b or 802.11g while your router is based on the latest 802.11ac. This creates a conflict as the device cannot connect to the new standard.

The first step to fix this problem is to identify your router details. Open command prompt and type “ipconfig.” This is the information you should see.

The default gateway is your router’s IP address.

You can also get these details through your GUI.

• Go to Network and Sharing center
• Choose your router and double-click on it.
• Click on a button called “Details”

The IPv4 address is your router’s IP.

Next, enter this IP address in your browser’s URL box. This will prompt for your credentials to log into the router. In most cases, the username and password is admin by default.

Once you login, look for the “wireless mode” option. You’ll find it under “wireless settings,” though the GUI will be different for each router.

Change the wireless mode to 802.11b and save the changes. Now, restart your WiFi and see if it solves the problem.

IP address conflict

IP address conflict happens when two or more devices are assigned the same IP address. When this happens, both the devices cannot connect to the network.

Though it is rare, IP address conflict happens in the following situations.

• When two devices are assigned the same static IP address, there’s a conflict.
• One device is assigned a static IP address that’s in the DHCP range and the same IP address is assigned by the DHCP server to another device on the network.
• When a laptop is in sleep mode, it’s IP address is assigned to another device on the network. So, when you turn on the laptop, there’s a conflict.
• A conflict is common when you have multiple wireless routers connected to the same network.

To resolve this conflict, go to your command prompt and type the following command and press enter:

ipconfig/release

The DHCP server will assign a new IP address for your computer.

If that doesn’t work:

• Press Windows + R and type “ncpa.cpl” in the dialog box. This opens all your network connections.
• Choose your network, right-click on it, and select “properties”
• Select Internet protocol 4 (IPv4) and click on the “properties” button below it.

• In the next dialog box, select “obtain an IP address automatically” and “obtain DNS server address automatically”

This should resolve the WiFi connected but no Internet error. If it doesn’t, restart your router and see if that works.

If none of this works, it could mean your router has a faulty DHCP server. Contact your router manufacturer and upgrade the firmware.

Outdated network driver

Sometimes, an old, outdated, or corrupted network driver can be the cause of WiFi connected but no Internet error. Many times, a small yellow mark in your network device name or in your network adapter could indicate a problem. If none of the above fixes work, these steps are worth a try, even if you don’t see the yellow mark.

To fix:

• Press Windows +R and type and “devmgmt.msc.” This will open your Device Manager.
• Navigate to “network adapters” and right-click on your network
• Select “update network driver.” You will get two options and here, choose “search automatically for updated driver software”

Windows will try to automatically fix the network driver for you.

The WiFi connected but no Internet error is a common yet frustrating problem that stops you from getting connected to the Internet. It happens due to a host of different things, so it’s best you try one solution after another to identify the cause and fix the same.

Please share any other solutions you’ve tried, so all of us can benefit from it.