Steve Grimshaw is Executive Chairman of Caliber Collision Centers, the largest collision repair company in the U.S. Since joining in 2009, Caliber Collision has grown from 68 locations in two states to 577 locations in 18 states across the U.S. Concurrently, Caliber’s revenue has increased from $284 million to more than $2.0 billion. Prior to joining Caliber, Steve served as Executive Vice President & General Manager at Safety-Kleen Systems, one of the nation’s largest environmental services companies. Under Steve’s inspirational leadership, Caliber Collision’s philanthropic efforts are tightly woven into the fabric of the Caliber culture including the annual Rhythm Restoration Food Drive with more than 10 million meals collected for children in need of nutritious meals and the Caliber Recycled Rides program which has donated more than 150 vehicles to military and first responder families in need of reliable transportation. Steve is Chairman of the Dallas Division of the American Heart Association and chaired the 2016 Côtes du Coeur event raising a record $4 million to fight heart disease and stroke. Steve was also recently appointed to the American Heart Association CEO Roundtable as one of 40 CEOs from some of America’s largest companies dedicated to disseminating evidence-based approaches to workplace health. He also sits on the Board for 22Kill, an organization dedicated to ending military veteran suicide. Steve and Caliber also received the 2016 Ernst & Young Southwest Entrepreneur of the Year Award in the services category and were a National Finalist. Steve is a graduate of the University of South Carolina. He has been married to wife Melissa for 23 years and they have three children, Brittany, Henry and Steven. Member since 2018
Caliber announced that its current President and Chief Operating Officer, Mark Sanders, will succeed longtime CEO Steve Grimshaw effective January 1, 2021. Steve Grimshaw will move to full time Executive Chairman at this time.  Mark Sanders has been named CEO at Caliber effective January 1. Sanders has spent his entire career in the automotive industry and joined Caliber Collision in 1997 as they expanded their operations into Texas. Sander’s extensive operational knowledge and leadership experience coupled with his commitment to Caliber’s purpose of Restoring the Rhythm of Your Life has allowed him
Caliber on Wednesday announced President and Chief Operating Officer Mark Sanders would succeed Steve Grimshaw as CEO of the nation’s largest collision chain. The promotion takes effect Jan. 1, 2021. Grimshaw, who took over as CEO as 2009, will remain as the company’s full-time executive chairman. “I’ve had the pleasure of working alongside Mark since my very first day at Caliber, and I can’t think of anyone better suited or more capable of leading Caliber into its next phase of growth. Caliber’s continued success is driven by our purpose of ‘Restoring the Rhythm of Your Life.’ Our experienced leadership team is committed to serving our teammates and customers and fostering our innovative culture,” Grimshaw said in a statement. “I am proud to continue being part of the team who plays an integral role in evolving the business and achieving our vision for the Caliber of Tomorrow.” As Grimshaw observed, Sanders has been at Caliber for all of that time — and even longer. He started with Caliber in 1997. AutoInc reported Caliber purchased the two shops owned by his father, Joe Sanders, that year. BodyShop Business reports Mark Sanders was named chief operating officer in 2008. The exact date his presidency began is unclear, but he appears to have held the title for the majority of the past decade. “I started my career in the collision industry 33 years ago as a shop helper. I have been fortunate to work alongside many great mentors and leaders such as my father Joe Sanders and Steve Grimshaw and have been awarded many opportunities to learn and develop throughout my career,” Sanders said in a statement. “I learned this business through working in nearly every position in the back and the front of a shop, so I have a unique perspective as I have been in our teammate’s shoes. My goal in the coming years is to continue to develop an experience that inspires every current and future Caliber teammate to reach their full potential through training and development while restoring the rhythm of millions of lives together.” Caliber said it would name Sanders’ replacement soon and that the “new division of responsibilities positions Caliber for its next evolution of growth and success in achieving its long-term strategic initiatives.” “Mark’s leadership has been a critical element of Caliber’s exceptional performance over the last two decades and we have tremendous confidence in Mark and his ability to continue strengthen and grow the business over the coming years. Caliber is an outstanding business with a long-run way for growth,” Erik Ragatz, partner at Caliber majority owner Hellman and Friedman, said in a statement. More information:“Caliber Positions for Next Phase of Growth Announces Internal Promotions” Caliber via Business Wire, Nov. 18, 2020 Images:Caliber Chief Operating Officer Mark Sanders participates in the 2019 MSO Symposium on Nov. 4, 2019. (John Huetter/Repairer Driven News) Outgoing Caliber CEO Steve Grimshaw is shown. (Provided by Caliber) Incoming Caliber CEO Mark Sanders, currently the company’s chief operating officer, is shown. (Provided by Caliber) Share This: RelatedExecutive Chairman Caliber Brand Steve Grimshaw, former Caliber CEO, spearheads the Caliber Board of Directors. Since joining Caliber Collision in 2009, the company has experienced exponential growth, including adding Caliber Auto Care, Caliber Auto Glass and Protech to their lines of business. Steve encourages philanthropic development as well as business growth. He continues to support the Restoring You programs, which are tightly woven into the fabric of the Caliber culture. Steve graduated from the University of South Carolina at Columbia with a bachelor’s degree in political science. President & Chief Executive Officer Caliber Brand Mark Sanders has direct oversight of Caliber and the Caliber lines of business: Caliber Collision, Caliber Auto Glass, Caliber Auto Care and Protech Automotive Solutions - America’s largest automotive services provider. Mark has more than two decades of experience in the auto body repair industry as he spent the early part of his career working in multiple positions. After joining Caliber in 1997, Mark rapidly joined Caliber’s leadership team. Over the last couple of years, Mark’s focus was to solidify Caliber’s leadership position in the automotive services industry by significantly growing the collision business and strategically expanding into other lines of business, including investments in glass, mechanical, lube and diagnostic scanning and calibrations. Mark is most proud of the unique culture established and maintained during Caliber’s explosive growth. Chief Information Officer Caliber Brand Ashley Denison is in charge of executing and implementing business IT strategies across all lines of business. Under Ashley’s leadership, Caliber’s home-grown legacy systems transformed into state-of-the-art management, estimating, financial and cloud-based platforms. Ashley’s highly strategic work has positively impacted Caliber teammates and improved the Caliber customer experience, as evidenced by our industry-leading NPS scores. Before joining Caliber, Ashley served as Director of Global Information Technology at AMX. Ashley graduated from the University of Louisiana - Lafayette. Chief Growth Officer Caliber Brand David Goldstein oversees the exciting growth opportunities and operations for Caliber Auto Care, Caliber Auto Glass and Protech Automotive Solutions. David has been a tireless leader and culture-champion with Caliber for over 20 years. His focus on these emerging businesses opens the door to nearly unlimited growth possibilities and creates significant opportunities for our teammates to reach their full potential with new career paths. David initially joined Caliber as a body technician in 1997 through an acquisition and rapidly grew to hold leadership positions of Center Manager, Senior Vice President of Operations, Chief Talent Officer, Chief Operating Officer and was named Chief Growth Officer in 2022. David is a graduate of the UCLA Anderson Executive Program. David began his career in the collision repair industry in 1988 as a technician on Long Island, New York. Chief Development Officer Caliber Brand Ken Hanley is responsible for the management of new development projects and capital expenditures for Caliber. In addition, Ken oversees the planning, design and implementation of processes that support business growth through customer and market definition. Ken joined Caliber Collision in 2013 when he sold his chain, Hanley Brother Centers. Ken is a graduate of Southern Methodist University with a Bachelor of Applied Science degree in finance and economics. Chief Client Officer Caliber Brand Shawn Hezar leads the development and implementation of strategic partnership programs for Caliber Collision. Shawn also works as a liaison between strategic clients and the operations team to ensure world-class delivery of innovative operating and marketplace solution models focused on unsurpassed consumer experience. Shawn has more than 34 years of hands-on experience in the collision repair industry. His expertise runs from operations to client services to mergers and acquisitions and numerous startups in the collision repair industry. Shawn is a graduate of UCLA’s Anderson School for Executive Management and serves on several industry boards, including Nationwide and Farmer’s advisory boards. Chief Administrative Officer & General Counsel Caliber Brand Greg Nichols oversees all legal, risk management, regulatory and mergers and acquisitions. Since joining Caliber in 2011, Greg has successfully guided Caliber through the company’s impressive growth for nearly a decade. Prior to joining Caliber, he served as SVP Human Resources at Blockbuster and has held numerous positions, counseling and guiding companies through mergers and acquisitions. Greg graduated cum laude with a Juris Doctor degree from the University of Miami. Greg also has an MBA from the University of Tampa - John H. Sykes College of Business and a BA in Psychology from the University of Central Florida. Chief Financial Officer Caliber Brand Judd Nystrom manages the planning and implementation of finance activities, including business planning, budgeting, forecasting and negotiation for all Caliber lines of business. Before joining Caliber, he held several financial roles, including Chief Financial Officer of At Home, a home décor retailer. Judd also spent time in senior financial roles at Advance Auto Parts and Best Buy. Judd is a graduate of the University of Minnesota Carlson School of Management and currently serves on the Board of Overseers. Chief Experience Officer Caliber Brand Claudia Schaefer oversees furthering the Caliber brand to deliver a powerful and emotional internal and external customer experience. Before joining Caliber, Claudia held the position of Chief Marketing Officer for Cheddar’s Scratch Kitchen, then at Jamba Juice, serving in the same capacity. In both roles, she focused on revitalizing and repositioning both brands to strengthen relevance and differentiation in today’s rapidly evolving marketplace. Her career has a rich history in marketing, advertising and international business. Claudia graduated with an Advertising degree from Southern Methodist University. Chief Strategy Officer Caliber Brand Hami Ebrahimi is responsible for refining and driving Caliber’s goal to grow as a market and industry leader during this time of unprecedented business changes. Hami joined the Caliber operations team in 2020, facilitating the rapid expansion of our diagnostics and calibration business and overseeing our auto glass operations. He has worked extensively with Caliber since 2013 in relation to our partnership with OMERS. Hami started his career at Deloitte Consulting and has a long record of success with a number of companies, including Bain & Company. Hami has an Honors Bachelor of Science degree from the University of Waterloo and an MBA from INSEAD in France and Singapore. President Caliber Auto Care Joe Richards oversees Caliber Auto Care which specializes in everything from oil changes to complete engine overhauls integrating technology and data analytics. Joe started in the automotive industry as a lube technician at an independent oil change company while graduating with his bachelor’s degree in Electrical Engineering. Prior to joining the Caliber team in 2020, Joe held roles as VP of Operations and Infrastructure at RL Polk and CIO/VP of Business Transformation at Stanley Security, as well as at Sears Automotive and Icahn Automotive. Executive Vice President – Operations West Caliber Collision Centers Todd Dillender oversees daily operations of Caliber Collision centers in our West region, covering a total of 11 states. Todd is responsible for driving market growth through team development and aligning with our strategic partners to serve our communities better. Starting as a detailer/shop helper in 1992, Todd has successfully worked in nearly every center-level position over the years and is now a member of Caliber’s leadership team. Todd was promoted to Executive Vice President – Operations West in 2019. Executive Vice President - Operations Northeast Caliber Collision Centers Paul Krauss oversees market development, profit and loss, customer service and sales for the Northeast region. Paul started as Vice President of Operations with Caliber and has worked his way to Executive Vice President over the course of 5 years. Before joining Caliber in 2015, Paul started his career at Craftsman Auto Body in an entry-level position. Paul has served on Liberty Mutual, State Farm, USAA and CCC Advisory Panels along with the WMABA Board and has been an active member of the Everest Group for more than 20 years. Paul has also been active on the CIECA Board for the past 15 years serving as Chairman, Secretary and Co-Chair of Parts Procurement and is past Co-Chair of the Repair Standards Committee at CIC. Paul graduated from George Mason University’s School of Business with a Finance degree. Executive Vice President – Operations Southeast Caliber Collision Centers Mitch McMaster oversees daily operations from growth development to delivering on the brand purpose of Restoring the Rhythm of Your Life® to teammates and customers. Additionally, Mitch and his team are in charge of collision centers from Texas to the east coast. Mitch has over two decades of experience in the collision repair industry. He started in a repair shop in Austin, Texas, that Caliber Collision acquired in 1999. Mitch is a graduate of Wyoming Technical Institute, receiving his bachelor’s degree in body/structure, refinishing, custom paint and accounting. In 2019, Mitch earned a certification in Transitional Leadership from SMU’s Cox School of business. |
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