Why is my xfinity box blinking green

If you are an Xfinity customer you may have noticed your router blinking green when you are having issues. This indicates there is an issue with your internet, with either no connection or a slow connection the green light is not ideal for users.

Here at Digi Help Desk, we understand how important a good connection is, whether you’re working from home, enjoying a film or swiping on a dating site. Therefore we have compiled a list of easy fixes to help you get your router working as it should be.

Whether you are a tech novice or a newbie, these tips are easy enough for anyone to follow.

Why is my Xfinity Router Blinking Green?

There are numerous reasons as to why your Xfinity router is blinking green, with so many possibilities we have created a guide to make it easier for you to troubleshoot your Xfinity router.

One of the most common reasons as to why your router is flashing is due to where you have placed it. It is recommended that routers are not placed on the floor and are in well-ventilated areas. If it is on a table you are more likely to get a stronger connection and less chance of it overheating.

However, overheating is not the only cause of the Xfinity Router Blinking Green, some other causes are:

• Planned service outages or extreme weather conditions
• Cables in poor condition
• No WiFi signal is being detected
• Too many devices are connected to your router
• Your device needs resetting

If you are having trouble with blinking lights on your router, you may find these guides helpful:

How to fix Xfinity Router Blinking Green?

Step 1. Restart your WiFi router

There are numerous ways to solve the flashing green light issue with Xinifity, but one of the most successful fixes is to restart your router. This simple troubleshooting technique can fix your internet issues.

In order to restart your router, here’s what you need to do:

1. Unplug the router from the mains
2. Wait 60 seconds and then plug back in
3. Allow up to 5 minutes for your router to reboot.

After this time if your router is still flashing green, we’d recommend moving on to the next troubleshooting fix.

Step 2. Check for service outages

If you are struggling to get a WiFi connection at all, checking for service outages can be beneficial. Especially as the issue may not even be with your router. usually, most signal outages are fixed within a short period of time.

To find out if Xfinity is experiencing issues, you can find out on the Down Detector or try directly by downloading the Xfinity app.

After checking for service outages, if there isn’t an issue with your service, keep reading for further support.

Step 3. Remove devices

Routers can struggle when there are a large number of devices connected to them. If your router is overloaded this can create an error that causes your router to flash green. We understand that you may not know all of the devices which are currently connected to your box, luckily there is an easier way to remove unwanted devices.

1. Head on to the Xfinity website
2. Select Services followed by Internet and then choose Manage Internet.
3. Next, then scroll down to Xfinity WiFi Hotspot Connected Devices followed by Manage Devices
4. Then select the devices which you no longer use or don’t want to be connected to at that time by selecting and then pressing remove.
5. Removing a few devices from your router can make all of the difference.

However, if your router is still blinking after you’ve removed some devices, we’d recommend checking out our next troubleshooting technique.

Step 4. Assess your cables

Although this may seem obvious, your cables may be in a poor state which can cause errors on your router. Things such as frayed wires, pets chewing cables and loose connections can all cause issues. Check through your cables to see if you can notice any damage.

Check all of your wires are plugged in tightly and there are no knots and frays on the wires. Straighten out the wires, and undo any tangled cables. If you notice any damage to your wires, it may be worth replacing these. You can replace them easily on Amazon or get in touch with Xfinity to request a replacement.

Step 5. Hard reset your Xfinity router

The final troubleshooting technique we recommend is to hard reset your router. Although this should be done as a last resort. As it means resetting your router back to its factory settings. Unfortunately, this does mean any custom names and passwords will be removed. You will also have to sign into the WiFi again on all of your devices.

To hard reset your router you need to do the following:

1. Head to your router and make sure you can see all around it
2. Hold the reset button on the back of your router, for 60 seconds then release
3. Once you release the button the router should begin to restart back up
4. After this has turned on try to connect again, however, remember you will need to sign in from the credentials on the bottom of your router.

Note: If you have an older router you will need to use a pin to reset your device, as there isn’t a reset button that can be pressed. If you have a pinhole button, the reset steps are the same, the only difference is using a pin rather than pressing a button.

What does the white light on my Xfinity router mean?

Now you’ve been able to successfully troubleshoot your router blinking green, you may have noticed other lights on the router. Including a white light on your box. Here’s what the white lights mean on your Xfinity router:

Steady white light

If you have a steady white light on your Xfinity router this means everything with your router is running as it should be. There is no need to take any further action with your router.

Blinking white light

Blinking white light means your signal is spotty, which could indicate dropouts may occur. This could be due to where your router is placed in your house, work out or weather conditions.

Although this should fix itself if you notice the light change to blinking green or not flashing for a long period of time, we’d recommend getting in touch with Xfinity. This may mean that there is an issue with your router.

Conclusion

We hope this guide has been helpful in fixing your Xfinity Router Blinking Green issue, however, if you are still experiencing issues, we’d recommend getting in touch with Xfinity. If you reach out via their website, then they can run further tests and advise whether an engineer is required.

Ask our LIVE Tech Support

It is not that uncommon to see your Xfinity router blinking green. Usually, this green light is closely connected to internet connectivity problems, so in order to fix the problem it is good to know what it actually means and how to fix it on your own.

So, let’s begin!

Why Is My Xfinity Router Blinking Green?

While in some cases the green blinking light doesn’t really indicates that there is a problem, Comcast and Xfinity users can experience an unstable internet connection.

How to Fix the Xfinity Router Blinking Green Problem

Normally, there are several different reasons for that so let’s see what they are and how to fix them.

Loose or damaged cables

Normally, it is highly unlikely that you have any contact with the cables on your Xfinity router or modem. However, there are still chances that you have done something to them while cleaning the house, repositioning the router or modem or replacing the equipment.

So, just in case, check all the cables on both their ends and see if they are firmly connected o the appropriate ports. At the same time, check if there is any visible damage on the cables and connectors, and also whether any of the cables is bent unnaturally.  Consider replacing the cable if you notice any damage.

If you have checked everything and the green light is still blinking after that, try the following step.

Service outage

Your ISP can either have a scheduled maintenance going on, or there may be a power outage in your area that may result in you experiencing poor service quality or no service at all.

To check whether this is the reason for the green blinking light on your Xfinity router you can either contact Comcast directly, you can check the Xfinity app or visit a third-party site like downdetector.com to see what’s happening at the moment.

Damaged or malfunctioning splitter

Sometimes the reason for this problem can be the damaged or malfunctioning splitter. Normally, we highly recommend you to use the one provided by Xfinity.

To check whether the splitter is causing the problem, you can also connect the cable directly to the router and see what happens or you can try using another splitter if you have a spare one. Hopefully, you won’t see the blinking green light again.

Router overload?

To make sure your router is not overloaded, thus causing the green blinking light, it is recommended to disconnect some devices from the network and see what happens.

Additionally, you can restart the router and wee whether it will change something.

You can restart your Xfinity router either over the Xfinity app, Xfinity site or manually. The manual restart is what we highly recommend, and it is pretty simple. All you need to do is to disconnect the router from the power source, wait for about 60 seconds and then connect it back again. When the router boots up again the green blinking light should be gone.

Hard-Reset Your Xfinity Router

The factory reset is usually the last solution we recommend. This is because the router is being restored to the factory settings when you do this and it means that you will have to set up the router from the beginning.

Most people are uncomfortable with this so you can either do the hared reset or contact the Xfinity support to help you troubleshoot the problem.

You can properly reset the Xfinity router via the admin dashboard and the reset button on the router itself.

To factory reset the Xfinity router using the Admin dashboard, you need to login to your Xfinity router first. Then navigate to Troubleshooting in the left-hand menu, and select Reset/Restore gateway. Click on Restore Factory Settings.

This will reset the router to factory settings and you will be able to login to the dashboard again using the default username and password. However, you will have to set up the router from scratch now.

Recommended Reading :

Another way to factory-reset the router is by using the hidden Reset button at the back of the router. Just take a paper clip or a pen and press and hold the Reset button for half a minute.

The lights on the router should turn off. Release the reset button now and wait for the router to boot up again. This should help you get rid of the green blinking light.

Is Your Xfinity Router Still Blinking Green? Contact Support

If you have tried all the steps given above and the green light is still blinking then it is time to get in touch with the Xfinity tech support. They can test and diagnose your connection and guide you through the necessary steps to fix the problem.

Hopefully, with their help your Internet connection will be up and running in no time and the Xfinity router blinking green issue will be fixed.

Hey, I’m David. I’ve been working as a wireless network engineer and a network administrator for 15 years. During my studies, I also worked as an ISP field technician – that’s when I met Jeremy. 

I hold a bachelor’s degree in network engineering and a master’s degree in computer science and engineering. I’m also a Cisco-certified service provider. 

In my professional career, I worked for router/modem manufacturers and internet providers. I like to think that I’m good at explaining network-related issues in simple terms. That’s exactly what I’m doing on this website – I’m making simple and easy-to-follow guides on how to install, set up, and troubleshoot your networking hardware. I also review new network equipment – modems, gateways, switches, routers, extenders, mesh systems, cables, etc. 

My goal is to help regular users with their everyday network issues, educate them, and make them less scared of their equipment. In my articles, you can find tips on what to look for when buying new networking hardware, and how to adjust your network settings to get the most out of your wi-fi. 

Since my work is closely related to computers, servers, and other network equipment, I like to spend most of my spare time outdoors. When I want to blow off some steam, I like to ride my bike. I also love hiking and swimming. When I need to calm down and clear my mind, my go-to activity is fishing.