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Help Center Spectrum Wifi can often stop working if the service is experiencing issues with establishing a secure connection with the background servers. This issue is likely triggered after a power outage or due to a maintenance breakdown at Spectrums’ end. After investigating, we found the underlying causes to be: There are two types of routers provided by Spectrum; Battery Powered Routers, and Normal Routers. In this guide, we will be informing you of the methods to power-cycle both. In most cases, the issue is likely caused due to an issue with the servers and it can only be fixed by the engineers at Spectrum. Therefore, it is recommended that you check in with the customer support and inform them of your issue. They will likely inform you of any service outages or send an engineer to diagnose and fix the issue for you. You can contact customer support here. RobotPoweredHome is reader-supported. When you buy through links on my blog, I may earn an affiliate commission. As an Amazon Associate, I earn from qualifying purchases. The Spectrum app is a really good feature that Spectrum cable offers, letting you take your TV channels wherever you go. Recently, I had been using the Spectrum app exclusively to watch live TV, but that experience had taken a hit after the app started having issues. The app would slow down for no reason randomly, and the stream would start buffering, even though my internet was fine. Sometimes the app crashed, and I had to launch the app again to continue watching. To find out how I could fix the issues plaguing my Spectrum app, I went online to do as much research as possible. After several hours of in-depth research, I figured out what the issue was and got it fixed in minutes. I hope that after you read this article, which I had made with the help of that research, you will also be able to fix your Spectrum app that’s not working. If the Spectrum app is not working on your device, ensure that your device meets the minimum system requirements and that your device’s location services are enabled. Keep reading to find out why you may have to reset your router if the methods I’ve talked about above don’t work. Make Sure Your Device Meets Minimum RequirementsBefore you start using the Spectrum app, Spectrum recommends that your devices and the internet connection meet a set of requirements that allow the app to work well. Your internet speed should be at least 10 Mbps, which all Spectrum’s plans would cover, so you can ignore this requirement if you have internet from them. When it comes to your device, it should be:
Be aware that you cannot use the app on an iOS device if it is jailbroken, and your Spectrum account needs to be up-to-date with payments to use the service. Ensure that your devices and your Spectrum account fulfill these requirements if you can’t get the Spectrum app to work on your device. Enable Location ServicesSpectrum offers channels on the app depending on where you are located, and some channels may be disabled if you are in a location where it isn’t available. This can be the case if you are trying to use the app while away from home, and some channels may not be available in your current area. You’ll also need to enable location services on your device so that Spectrum knows where you are and deliver all the channels that are available in your area. To turn on location services on iOS:
For Android:
Launch the Spectrum app again and see if it starts working like it is supposed to. Turn Off Parental ControlsIf you have Parental Controls on, you won’t be able to watch all of the available content on the Spectrum app. Turn this off, or turn down the level of parental controls so that you can start watching the content you want to. You can tweak the parental control settings by going to the app’s settings and checking under the parental control section. Restart Your RouterSpectrum says that issues with the app can also be caused by your internet connection dropping out or otherwise running into issues. Restarting the router can help with the issue since it soft resets the router and can end up fixing your internet. To do this:
Launch the app again after reconnecting to the internet and see if you resolved the issue. Restart Your DeviceYour device being restarted can also help with issues with the Spectrum app in a similar vein to how doing so with the router can. It won’t take much of your time, and you can get it done in seconds. Restarting your device is easy, just turn the device off and then wait for a minute. After that, turn the device back on and check back on the app to see if you fixed the issue with the app. Reset Your RouterIf restarting your devices and your router doesn’t fix the issue with the app, you might need to reset your router to factory defaults as a last resort. Remember that doing so will remove the custom name and password you’ve set for your Wi-Fi and remove all devices connected to it. To reset your Spectrum router to factory defaults:
When the reset completes, launch the Spectrum app again to see if the reset fixed the issue. Final ThoughtsThe Spectrum app is a great way to bypass your Spectrum cable box, but it has its fair share of issues. Sometimes DNS issues with Spectrum can cause the app to go haywire since it cannot connect to the internet. Fortunately, you can fix DNS issues by resetting the Spectrum router to factory defaults. You May Also Enjoy ReadingFrequently Asked QuestionsHow do I update the Spectrum app on my Samsung Smart TV?To update the Spectrum TV on your Samsung Smart TV, you can go to the Featured section in the Smart Hub and update the Spectrum app. You can also turn on auto-updates, but it will use your internet in the background. What is going on with Spectrum and Roku?Spectrum and Roku had a small dispute regarding the Spectrum TV app being available to download on the Roku platform. They solved the issue by agreeing to a new deal with the channel being available for download on all Roku devices. Why does the Spectrum app keep buffering?If your Spectrum app keeps buffering, it might be caused by a slow internet connection. Restart or reset the router to fix any issues with your internet if that seems to be the case. Can I use the Spectrum app without Spectrum internet?You can use the Spectrum app if you are not connected to Spectrum internet, but some channels won’t be available depending on your location. Mobile data rates may also apply if you use your phone data to watch content on the Spectrum app. |
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