Bank of the West customer service email

Security

Have you lost your checkbook or your debit card, or feel that you may be a victim of Identity Theft?

To report a lost or stolen debit card:

  • Please call 877-310-3511 (toll free) or 817-310-1999 Monday thru Friday 7:30AM-6PM.
  • After business hours, please call 1-800-472-3272 to report a lost or stolen debit card

To report lost or stolen checks:

  • A stop payment for lost or stolen checks can be placed online 24/7 at www.bnkwest.com
  • Call your local branch or Customer Support at 877-310-3511 (toll free) or 817-310-1999 Monday thru Friday 7:30AM-6PM.
  • If after normal banking hours, please call the next business day.

If you believe that someone has obtained your account number or card number, or you have received a suspicious phone call, email, or text message regarding your finances or accounts with us:

  • Call your local branch or Customer Support at 877-310-3511 (toll free) or 817-310-1999 Monday thru Friday 7:30AM-6PM.
  • If after our normal banking hours, please call the next business day.

Bank of the West will never solicit confidential information in the form of a phone call, email or text message. Never give anyone your account number, card number, through a phone call, email, or text message.

Identity Theft Information

Complaints?

For any concerns or complaints, please click here to send us an email. Your message will be kept confidential.

Compliments?

We would love to hear from you, and certainly would love to hear what we did to receive a compliment from you so please click here to send us an email.

Loan questions?

If you have a question about your existing loan with us, or have questions about the types of loans that we offer at Bank of the West please click here to send us an email by clicking one of the links below and we will quickly respond to you, or call any of our local branches. We are here to help!

Bank of the West is a SBA Preferred Lender-click here to email us about an SBA Loan.

Bank of the West offers many other loans-click here for all other loan types. 

Contact our Marketing Team

For questions or comments related to our marketing efforts, Newsletters, or our Financial Literacy Program please send us an email by clicking here.

Other questions

For questions regarding our products or services, feel free to send us an email by clicking here, mail us at the address below, or contact any of our branches. 

Bank of the West
108 West Northwest Hwy.
Grapevine, Texas 76051
877-310-3511 (toll free) or 817-310-1999

Need Technical Assistance?

For assistance with our online services or website please call 877-310-3511 (toll free) or 817-310-1999.

The security and privacy of your information is important to us. When communicating with us via email or feedback submission, please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security numbers, etc.) please contact a Customer Support Representative at 877-310-3511.

Security Resources

Choose your state of legal residence. We can then give you information about the products and services available in your area.

Note: Bank of the West has branches only in the states listed in the drop-down. At this time, we only open accounts for individuals and businesses in these states.

You are leaving Bank of the West

Please be aware: The website you are about to enter is not operated by Bank of the West. Bank of the West does not endorse the content of this website and makes no warranty as to the accuracy of content or functionality of this website. The privacy and security policies of the site may differ from thsoe practiced by Bank of the West.

To proceed to this website, select Continue, or Cancel to remain on the Bank of the West website.

You are leaving Bank of the West

The website you are about to enter is a BMO Harris Bank N.A. website. Bank of the West has recently joined the BMO family.

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Great banking meets positive impact

Bank of the West customer service email

Bank of the West customer service email

Bank of the West customer service email

Bank of the West customer service email

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Bank of the West customer service email

Bank of the West customer service email

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Banks can lend up to 100% of their customers' deposits.footnote5 Do you know what your money is funding?

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$0 is the amount we finance towards Arctic drilling, tar sands mining and big tobacco.

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Security & Privacy Center

Your privacy and security are important to us. Learn how we protect your personal information and safeguard you against fraud. Learn more

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Means & Matters

Visit our award-winning digital publication to read about the intersection of money and sustainability. Learn More.

Choose your state of legal residence. We can then give you information about the products and services available in your area.

Note: Bank of the West has branches only in the states listed in the drop-down. At this time, we only open accounts for individuals and businesses in these states.

You are leaving Bank of the West

Please be aware: The website you are about to enter is not operated by Bank of the West. Bank of the West does not endorse the content of this website and makes no warranty as to the accuracy of content or functionality of this website. The privacy and security policies of the site may differ from thsoe practiced by Bank of the West.

To proceed to this website, select Continue, or Cancel to remain on the Bank of the West website.

You are leaving Bank of the West

The website you are about to enter is a BMO Harris Bank N.A. website. Bank of the West has recently joined the BMO family.

To proceed to this website, select Continue, or Cancel to remain on the Bank of the West website.

How do I contact Bank of the West?

1 (800) 488-2265Bank of the West / Customer servicenull

How do I unlock my Bank of the West account?

Access Suspended. Access Suspended. For customer security, we deactivated your access to online banking because you haven't signed into it for over 18 months. To restore access, select “Enroll” in Online Banking, or contact us at: Voice 1-800-488-2265, option 3. TTY 1-800-659-5495. ... .
© 2022 Bank of the West..

Is bank a customer service?

You can reach us anytime at 800-872-2657.

Where is the headquarters for Bank of the West?

San Francisco, CABank of the West / Headquartersnull