Can I change a shipping address after it has shipped?

Parcel on its way but you're not at home?

Your MyPost account gives you two delivery options - have your parcel left in a safe place1 or redirect it2 somewhere else.

Have it left in a safe place

Won't be home to sign for your parcel? We can leave it in a safe place if you let us know up to one hour before delivery time. This is also known as Safe Drop. Set it as a future preference in your MyPost account.

Cost: Free

Change the delivery address

Redirect your parcel to a different street address, like your workplace. You can change the address right up until your parcel is picked up for delivery.

Cost: Free

How it works

If the sender includes your email address, mobile phone number or Australia Post Customer Number (APCN) in the shipping details we'll send you updates2 along the way.

Your parcels will also appear on the track list in your MyPost account. 

When collection points are available, simply follow the prompts to manage your delivery.

What else you can do with a MyPost account

• Save the parcels you're tracking to see them all in one place

• Get email, SMS and push notifications along the way

• Share notifications with others to keep them updated

Missed a delivery?

If you're not home to sign for a delivery or there's no safe place to leave your parcel3, we'll take it to the nearest Post Office.

You'll have 10 business days to collect it before it’s returned to the sender.

1  Terms and conditions apply. The service is only available for deliveries to an address that is accessible and to a requested delivery location where it is safe to leave parcels. Parcels that do not require a signature will be left in a place our delivery drivers deem to be safe.’ This will need to be displayed at the bottom of the page.

2 Parcel redirection is only available for parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account. Changing your delivery address may result in a delay in delivery, depending on the location.

3 Track events will vary depending on the service used and how your item is lodged and delivered. Learn more about our tracking service

If you've already completed your purchase but need to make a change to your address or delivery details, contact the seller as soon as possible to let them know.

If the seller has already sent your package, they won't be able to make changes to your order. If possible, try to collect your item from the address used at checkout.

Changing your delivery address after you've bought an item

Sellers generally can't change the delivery address that you provided at checkout. If they haven't yet sent the item, the best thing to do is to ask the seller to cancel the transaction, then buy the item again with the correct delivery address.

If you made your purchase in the last hour, you can ask the seller to cancel the order by selecting the 'Cancel order' button below.

Cancel order

Once you've asked a seller to cancel the order, they can either accept or decline your request within 3 calendar days.

If the seller accepts, we'll send a confirmation of the cancellation to both your registered email address and your eBay Messages - opens in new window or tab.

If the seller declines, or has already sent your order, the package will be sent to the address you originally selected.

If the seller doesn't respond within the 3 calendar days, and you haven't paid yet, the order will be automatically cancelled.

If it's been more than an hour since your purchase, you'll need to contact the seller and ask them to cancel it for you. Here's how:

1. Go to Purchase history - opens in new window or tab, and find the order you want to cancel.
2. From the More actions drop-down, choose Contact seller.
3. Choose Request to cancel this order, and then Contact the seller.
4. Explain to the seller why you need to cancel, and select Send.

For more help, see our article on cancelling an order.

If the seller has already sent your order, or if they don't accept the cancellation, the package will be sent to the address you originally selected.

Changing the delivery method after you've bought an item

If the seller hasn't yet sent your package, you can ask them if it's possible to change the delivery method. If they agree, you may need to send extra payment for an express or tracked option.

If the seller isn't willing to change the delivery method, you can ask them to cancel the order using the button above, and buy the item again with the correct delivery method.

Changing your delivery details at checkout

When you're buying an item, we'll automatically enter your primary delivery address in the Send to field at checkout.

If it's incorrect, or if you want the item sent to a different address, select Change. You can then edit the address, select a different address, or add a new address.

Before completing your purchase, always double-check that your address and delivery method are correct.

Tip
You can add, update or delete delivery addresses, including changing your primary delivery address, in the Addresses section - opens in new window or tab of My eBay. You can find out more in our article about changing the address on your eBay account.

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