Chick fil A our pleasure twitter

The story behind the bag that sold out in 2 minutes But two decades ago, Chick-fil-A borrowed a tactic from The Ritz-Carlton that would become a central element of its brand culture: Employees replying to customers who thank them by saying "my pleasure," instead of "you're welcome" or "no problem."

Despite the persistence and longevity of this claim, it has been repeatedly debunked. So be warned: If you say "my pleasure" on your next trip to Chick-fil-A, you will not actually receive any free items. The only thing you should expect is the regular, friendly Chick-fil-A service.

A Reddit AMA about a year ago revealed it's not official company policy for employees to end conversations with "my pleasure," but that it is recommended and encouraged during employee training. The same AMA confirmed most Chick-Fil-A employees do use the term regardless.

You Won't Hear an Employee Say "You're Welcome" According to a 2017 Reddit post by an employee, saying "my pleasure" isn't actually mentioned in official training at all, but it's encouraged and saying it becomes a "learned behavior."