How do I pay my Telstra bill without the app?

We have changed how customers can pay their bills online. We want to ensure that all payments made with Telstra are safe and secure. Privacy and safety is an important priority for us and we want to do everything we can to protect our customers.

By signing in, your payments are made in a more secure way and your account is protected.

Use your Telstra ID to sign in. If you don't have one you can register for one.

For Telstra Upfront Mobile or Data Plans - AutoPay is the only way you can pay. With AutoPay, you set up automatic upfront monthly payments using your nominated credit card, debit card or bank account when you sign up. We don’t charge any payment processing fees or late payment fees when you pay by AutoPay.

If you cancel your AutoPay it means your service will also be cancelled.

What happens if my AutoPay failed?

If you've received a notification that your AutoPay payment has failed, we won’t make any further attempts to take the payment.

You'll need to make a manual one-off payment and can only use a debit or credit card to make this manual one-off payment, not a bank account.

You’ll get another reminder five days later if you still haven’t made the payment.

We don't charge late payment fees on Upfront plans.

Learn more about managing AutoPay and failed payments here.

Payment Options

To fit your lifestyle and budget we offer flexible ways to pay your bills.

Method	How	Payment type
Direct Debit	Choose from one off, fixed or automatic deductions from your bank account or credit card. Apply online at telstra.com/directdebit At anytime you can: - update your Direct Debit - cancel your Direct Debit	Savings or cheque account Credit card*
Call 13 2200.	Savings or cheque account Credit card*
Online	At telstra.com/paymybill	Credit card*
At your Internet banking site using BPay� code 23796.	Savings or cheque account Credit card*
By Phone	Call 1300 369 666.	Credit card*
On your telephone banking service using BPay� code 23796.	Savings or cheque account Credit card*
By Post	Send to: Telstra PO Box 9901 Melbourne VIC 3001.	Cheque
In Person	At a Telstra Store Find your nearest store	Cash Cheque Savings or cheque account using EFTPOS Credit card*
Via Centrelink	Visit Centrelink to find out more. Telstra's Centrepay Reference Number is: 555 052 438 T.	Automatic deduction from your benefit payment.
Post BillPay	Pay in person at any Post Office by cash or from your cheque or savings account using your debit card Find your nearest post office	Cash Savings or cheque account using EFTPOS

� Registered to BPAY Pty Ltd ABN 69 079 137 518

Things you need to know

Credit & Debit card payment processing fee details:

Choose your way to pay

Time to upgrade your phone or mobile device? Need new audio or accessories? With four different ways to pay, we're helping make technology more affordable. Simply choose the method that suits you.

Pay now or pay later
Trade-in for credit
7 Day Price Match
Pay with points
Shop with us

Pay now or pay later

Just as this option suggests, you can pay now for your phone or device. That means the full amount, outright - in one payment.

Or, you can pay later by spreading repayments over 12 or 24 months, when you add them to a mobile or data plan. You can even add selected accessories to your bill and pay them off as you go.

Trade-in for credit

Got an old phone or device kicking around? Check out our trade-in program. We assess your old phone/device and if it's approved, we'll credit your Telstra bill which you can then put towards something newer.

If you're a Telstra personal or small business customer aged 18+, and have a post-paid service with us (other than a Telstra Upfront Mobile Plan), you're eligible. Devices on Telstra Mobile Lease Plans are ineligible for trade-in.

What's my old phone worth?

Log into My Telstra app
Choose the 'Services' tab, and mobile number of your preferred account.
Log in now
Assess your old device
Scroll down and select 'Got an old device?' Complete the assessment.
Send it to us
Follow our instructions on how to send your old device via an Australia Post outlet.
Receive your credit
If your trade-in is approved, we'll apply your credit within two billing cycles.

7 Day Price Match

How it works

Our 7 Day Price Match is a great way to ensure you're paying the best price. When you buy a new phone or device from us, then see it advertised cheaper somewhere else, you can claim the difference in price.

You'll need to show us proof of the lower price. If it's an online ad, copy the webpage URL. If it's a print ad, take a photo. Make your claim within 7 days of receiving your new phone.

Learn more about 7 Day Price Match

Pay with points

Redeem points you've earned as a Telstra Plus customer to 'pay' for your new phone or device. You can pay entirely with points, or use a combination of points plus whichever credit card payment method you prefer.

Earn 10 points for every dollar you spend on your monthly bill. This includes post and prepaid mobile, mobile broadband, and internet.

Telstra Plus

If you're a Telstra customer, you can sign up to our rewards program.

My Telstra app

Check your points balance in the My Telstra app.

Enjoy great rewards

Redeem your points for must-have devices and accessories.

Ready to shop?

Mobiles

Latest 5G phones with plans to suit your lifestyle.

Accessories

Wearables to audio, we have every device-compatible accessory imaginable.

Tablets

Choose from the latest tablets to add to your data plan.

Entertainment

Stream movies, shows and sport – or check out our gaming packages.

Why choose us?

Australia's largest 5G network

We've built Australia's first and largest 5G network. It's rapidly growing and rolling out in selected areas on selected plans.

Discover 5G

Be rewarded with Telstra Plus™

Earn points when you pay bills to put towards devices, accessories and more - and enjoy exciting member benefits.

Explore Telstra Plus

Free delivery

When you order online. Within 7 days in metro areas (subject to availability). Regional orders may take longer.

Orders and deliveries

Safe, secure checkout

It's password-protected, and your information is encrypted, so you can shop with confidence.

How to shop securely

How do I manually pay My Telstra bill?

You can call 1300 369 666 and follow the prompts. You just need your Telstra account number before you call, and can pay by cheque, savings or debit account. You can pay by BPAY by using your Biller Code, and Bill Reference number, which can be found at the bottom of your bill.

How do I access My Telstra account?

How can I access and manage my account in My Telstra? My Telstra in a browser, and the My Telstra app let you manage your account and services from your computer, compatible smartphone or tablet. Your Telstra ID is the only sign-in you need to access all your Telstra services.

Where can I find My Telstra billing account number?

your 13 digit account number – either find this on your Telstra bill or, if you're a prepaid customer, go to m.telstra.com or call #150# to get your account number. Once you have registered, this email address and password will be your Telstra ID.