How to tell which Fitbit Versa I have

How do I find out what Fitbit I have? This is a common question among most people who have been gifted with a Fitbit… In this post, I am going to help you find the exact Fitbit you have.

Table of Contents

• Why would you need to know the Fitbit model you have?
• How do I Find out what Fitbit I Have? (steps)
  • Method 1: Using the model number
  • Method 2: From the FitBit App
  • Method 3: From the FitBit Website
• What is a Fitbit?

Why would you need to know the Fitbit model you have?

Different Fitbit models, including Flex, One, Zip, Charge, and Charge HR, come with different features and compatibilities.

Knowing the Fitbit type you have lets you know what it can and cannot do. It also lets you know Fitbit’s compatibilities. (Once you know the model you have, head over to https://www.fitbit.com/ to check out the Fitbit’s features and compatibilities).

You will also need to know the Fitbit type you have so that you can set it up with the FitBit App. Once you download the Fitbit app on your phone, you will need to choose the Fitbit Type you have for setting up.

How do I Find out what Fitbit I Have? (steps)

There are a number of methods you can use to know the Fitbit type you have:

Method 1: Using the model number

Each Fitbit has a unique model number. Once you know the device’s model number, you can quickly figure out the device type you have.

Some Fitbits come with the model number written on the back. (If it doesn’t have the numbers written, then use method 2 or 3 below)

The following is a table showing FitBits with their corresponding model numbers.

Method 2: From the FitBit App

If the FitBit you have doesn’t have the model number on the housing, follow the following steps to know the Fitbit you have.

• Charge the Fitbit watch/tracker
• Download the Fitbit App on your smartphone
• Go onto the Fitbit App.
• Click on ‘Account’, then ‘Set up a Device’
• On the list of Fitbits, look for the one that looks like the device you have. (scroll to see all the devices listed)

You see two barcodes on your Fitbit’s original packaging box. One is the usual UPC code, and the other, longer one, is your Fitbit’s serial number.

Don’t have or threw away your Fitbit’s original box or packaging?

If you own a Fitbit smartwatch, there is a way to view your device’s serial number on the device itself. Unfortunately, this option is not yet available for folks that own a Fitbit tracker like the Charge Series, Inspire, Alta, and similar models.

Find your Fitbit serial number on your Fitbit smartwatches

1. Tap the Back button on the left
2. Go to Settings
3. Scroll to Regulatory Information and tap it
   
   
4. Locate your serial number there. Look for a string of 12+ characters (includes both numbers and letters)

Have a Fitbit Tracker like the Charge or Inspire, or can’t find the serial number on your Fitbit smartwatch?

If you don’t have the Fitbit box AND you purchased your Fitbit directly from Fitbit’s online store, look for any emailed order confirmations from Fitbit.

Look for an email order confirmation or shipment from Fitbit, usually from the email address [email protected] Thoroughly review that email and see if the serial number is listed there.

If you kept the invoice included with the shipment, look at that invoice and see if the serial number is listed there.

Look at the sales receipt if you purchased your Fitbit via a third party.

Your sales receipt, invoice, or order confirmation might list your device’s serial number. Many companies scan this bar code during the sale, and the number might just be on your receipt.

Try contacting Fitbit Help

If you still can’t locate your Fitbit’s serial number, contact Fitbit’s support team. Ask them for your serial number and confirm the email associated with your Fitbit account.

As long as you previously registered your Fitbit to your account by connecting and syncing your Fitbit device to the Fitbit app or via Fitbit Connect, the customer service representative should be able to provide you with the serial number.

They may ask why you need the serial number. Answer honestly, like the example below where I needed to document my Fitbit Inspire’s serial number in a spreadsheet that contains all the serial numbers (and other relevant info) for all the electronics in my family.

Having the serial number available is also a good idea just in case your Fitbit is lost or stolen. Any police or security personnel will want this information.

Provide your feedback to Fitbit

It never hurts to ask Fitbit to include the device serial number in the Fitbit app for future updates.

Fitbit does not have an official feedback method. So contact Fitbit Help and customer support, visit Fitbit’s Facebook page, or Fitbit’s Twitter account to offer your feedback to the company.

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A. Beth Whittenberger

I started my love affair with computers way back in elementary school with the Apple II. Since then, I've worked with technology in my career as a media educator and videomaker. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. So I know a thing or two about teaching others and creating how-to guides! After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives!

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