In-home solutions technician dish job description

Job Description

Do you like being active and working hands-on with the latest cutting-edge technology?

Join our J.D. Power award-winning In-Home Services team!

Check out our video to experience a day in the life of a DISH Technician:

https://www.youtube.com/watch?v=qbzCRD0Ajxk&t=4s

The In-Home Services organization supports thousands of talented employees in 125+ facilities delivering service solutions to customers in every zip code. Our installation technicians are leading the charge for better customer experience, educating and connecting more Americans with every home they visit. Our dedication to customer experience is paying off: in 2021, DISH earned the J.D. Power award for being #1 in Overall Customer Satisfaction for the fourth year in a row.

What’s in it for you?

$17.50 per hour

Plus, a promotion at 6 months with a $1.00 per hour pay increase!

Paid incentive with potential for up to $6,400 in your first year and $9,100 each year after that based on your performance!
Our greatest benefit is opportunity, as we promote from within

Over 300 current Field Managers started their career as DISH Technicians!
Continued pay increases of 10% built in with each new DISH Technician level achieved!
Grow four levels as a DISH Technician and beyond over the course of your career!

Paid time off - vacation and sick time
Free DISH TV programming at a value of $114.99/month at your home, plus deeply discounted SlingTV and Boost Mobile plans
Paid training, tools, and uniforms

What will you be doing?

We build our value around simplifying lives. With installation expertise and a passion for sharing it, our technicians are building opportunities for themselves far into the future.

In this role, you will:

Install and manage customer products, while creating opportunities to sell them on new personalized technology
Work autonomously to upsell and offer smart home solutions to customers on a daily basis
Relocate power and place mounts, satellite dishes, televisions, routers, cameras, receivers and whole-home connectivity technology in customer homes
Conduct site surveys and in-person home assessments

What skills and experience do you need?

Ideal technicians have:

High energy, resourcefulness, and ability to multitask
An eye for opportunities to sell customers on new personalized technology
Strong customer advocacy skills: friendly, communicative, with a high degree of integrity
Sales, electrical, maintenance/repair, cable, military, and/or customer service experience preferred

All technicians must have:

Ability to work in-person in multiple homes per day (this is not a work-from-home position; you will be in the field servicing customers’ homes)
Ability to stand for long periods of time on ladders, lift over 70 lbs. at times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 335 lbs
Valid driver's license in the state you are seeking employment in, with a driving record that meets DISH's minimum safety standard
Resilience in the face of a fast-paced and changing environment
Ability to pivot work hours; five/six-day workweeks may be required during peak seasonal times

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record.

Additional Benefits!

Insurance Benefits including Medical, Dental, and Vision
- HSA contributions of up to $520/year by taking the tobacco free pledge, health assessment, and enrolling in online Rx and Virtual Visits
401(k) retirement plan with company-match vested funds of $.50 per dollar up to $2,500/year plus generous profit sharing
Stock Purchase Plan - Option to acquire DISH stock at 15% discounted rates
Deep discounts with Smart Home Services products such as soundbars, routers, and smart cameras/doorbells
Tuition Reimbursement of up to 75% of eligible expenses up to $2,000 per year at an accredited college or university after 90 days of employment plus discounts with several universities we’ve partnered with
Incredible Rewards and Recognition program – trophies and food days, branded clothing and high-value prizes, on and off-site events, elaborate rewards trips, and much more
Ability to promote two levels within your first year with commensurate title and hourly pay increase of 10%
DISH is committed to putting safety first by providing all personal protective equipment, including masks, gloves, protective eyewear and sanitizing solutions. Additionally, we train our technicians on current COVID protocols, stringent cleaning practices and how to limit one-on-one interactions while servicing customers’ homes.
Ability to promote into multiple levels of leadership within IHS, Commercial, Sales, and Wireless
Ongoing training and development to maximize your career potential

This job was posted on Thu Dec 30 2021 and expired on Tue Jan 04 2022.

Minimum $39K/yr

$54K/yr Average

Maximum $74K/yr

Tasks

Read work orders, blueprints, plans, datasheets or site drawings to determine work to be done.
Inspect completed work to ensure all hardware is tight, antennas are level, hangers are properly fastened, proper support is in place, or adequate weather proofing has been installed.
Bolt equipment into place, using hand or power tools.
Test operation of tower transmission components, using sweep testing tools or software.
Run appropriate power, ground, or coaxial cables.
Check antenna positioning to ensure specified azimuths or mechanical tilts and adjust as necessary.
Replace existing antennas with new antennas as directed.
Install all necessary transmission equipment components, including antennas or antenna mounts, surge arrestors, transmission lines, connectors, or tower-mounted amplifiers (TMAs).
Take site survey photos or photos of work performed, using digital cameras.
Complete reports related to project status, progress, or other work details, using computer software.
Climb communication towers to install, replace, or repair antennas or auxiliary equipment used to transmit and receive radio waves.
Perform maintenance or repair work on existing tower equipment, using hand or power tools.
Lift equipment into position, using cranes and rigging tools or equipment, such as gin poles.
Climb towers to access components, using safety equipment, such as full-body harnesses.
Install, connect, or test underground or aboveground grounding systems.
Transport equipment to work sites, using utility trucks and equipment trailers.
Locate tower sites where work is to be performed, using mapping software.
Assemble or erect communications towers, using construction or rigging equipment.
Install or repair tower lighting components, including strobes, beacons, or lighting controllers.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking - Talking to others to convey information effectively.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Installation - Installing equipment, machines, wiring, or programs to meet specifications.
Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Troubleshooting - Determining causes of operating errors and deciding what to do about it.
Repairing - Repairing machines or systems using the needed tools.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Dental Insurance
Retirement Plan
Tuition Assistance
Employee Discount

Health Insurance
Employee Stock Purchase Plan
Vision Insurance
Vacation & Paid Time Off

401K Plan
Stock Options
Health Savings Account (HSA)
Profit Sharing

DISH Network L.L.C

Description

DISH Network is a satellite television provider, based in Englewood, Colorado, providing direct-broadcast satellite, pay television, pay-per-view, and over-the-top media services. The company employs approximately 16,000 people and reaches out to more than 12 million pay television subscribers. The company places real emphasis on innovation with services which give customers the ability to watch live and recorded TV programming from smartphones, tablets and computers; or offering a portable satellite dish ideal for watching TV while camping or at outdoor activities. DISH Network is guided by the values of curiosity, pride, adventure, and winning spirit. If you think that you have the ability to sustain high levels of efforts and energy, possess critical thinking and objective intelligence, and you have the desire to learn and grow, you can make a successful career at the company. DISH encourages your personal growth and development and provides the necessary tools. Base Camp trainings are designed to introduce new hires and existing employees to customer-facing roles at DISH. LEAD Camps are special programs if you are looking to move into management, while tuition reimbursement encourages your learning and development aspirations. The company has open positions in 12 different areas and is recruiting students as well. DISH Network was founded in 1996.