Out for delivery then arrived at post office

'Accepted at facility' is a shipment notification, a 99M barcode on the pallet of parcels. 'Sorting complete' is the mail up scan. 'Out for delivery' is auto-generated 10 minutes after mail up.

They probably had an 8:30 required uptime and faked it. It actually got an AAU scan on the parcel itself at 9 am, so the clerks were probably still throwing parcels after someone claimed they were done.

Even a handheld scanner will upload the time a scan was made when it's docked, the posting and event times will differ in internal tracking.

• MyPost
• Deliveries

How it works - Deliveries

Here's a handy guide for using delivery choices and managing your MyPost account. Get tips and advice for tracking and collecting parcels, plus learn about the concession offer.

Looking for MyPost help and support? Check out the MyPost FAQs

• Deliveries
• My account

Make the most of Track

With a handy track list, you can view details for all your parcels in one place, check their status at a glance, and switch alerts on to get SMS and email notifications.

We'll even give you an estimated delivery date, so you can choose which one of our delivery options suits you best.

See below for more details about delivery options, including 24/7 Parcel Lockers, Safe Drop and Redirect.

Add parcels to your track list

Expecting a parcel? You can see where it is by entering the tracking number. You can also do this with parcels you've sent through Australia Post.

Not sure where to find your tracking number? That's covered in the next topic below.

Steps:

Go to Deliveries > Track. Enter your tracking number and click 'Track'.

Why has a parcel automatically appeared in your track list? If the sender or merchant has passed your MyPost details on to us, we add it for you.

Find a tracking number

Where can you find a tracking number? It depends if the parcel was a purchase and also how it was sent:

Redirect: Have your parcel sent to a new address while it's on the way

Change of plans? No problems! Receive your parcels where you want them.

Choose a different address and we'll send your delivery there instead. You can choose this option while your parcel is already on its way.

Because no matter what your lifestyle is, or how busy your day is, your deliveries should work around you - not the other way around.

Get started

If you've set up notifications for your parcel, you'll get an 'In Transit' email. Simply follow the instructions in the email.

OR

Go to Deliveries > Track. See if the Redirect option is showing for your delivery then follow the steps. You can also do this via the delivery options on the item details page.

You can do this right up until the driver loads your parcel into their vehicle. If your request has been received too close to the delivery time, the driver may not receive your new instructions. But if this is the case, we'll send an email to let you know.

Conditions and charges apply.*

Safe Drop: Have your delivery left in a safe place

Got a busy day planned? Don't worry, you don't need to stay home to receive your parcels. With Safe Drop, you can still receive deliveries requiring a signature when no one's home.

With this free service, just choose a safe spot at the delivery address and we'll leave your parcel there for you.

Which parcels are eligible for Safe Drop?

Signature parcels are eligible for Safe Drop when:

• the sender provides your contact details
• the sender allows Safe Drop
• there's a safe place to leave your parcel

Please note, while we'll do our best to leave your delivery in your preferred location, it isn't always possible. Not all addresses are suitable for this service (e.g. apartments, PO Boxes or Parcel Lockers). If your parcel will be exposed to weather or too visible to passing traffic, we'll take it to a local Post Office for you.

When can I use Safe Drop?

You have until 1 hour before a delivery is made to request or cancel a Safe Drop.

How do I request Safe Drop?

You can set Safe Drop as your delivery preference, for all eligible signature parcels. Or you can just request it for each eligible parcel as you need it. See below for more details.

Set Safe Drop as your delivery preference

When you set Safe Drop as your delivery preference, we'll apply it to any eligible signature parcels sent to you in the future. After you've set your preferences you can still change them at any time, or cancel Safe Drop for individual parcels.

Steps:

1. Log in to your account.
2. Find Delivery preferences.
3. Beside 'Request safe drop for eligible signature parcels' click Change.
4. Follow the steps to change your delivery preferences.

To see if we'll apply Safe Drop for a parcel that's on its way, just check the item details in your track list. Whenever possible we'll notify you in advance if a parcel is ineligible.

Request Safe Drop as you need it

If you haven't set Safe Drop as your delivery preference, that's okay. You can still request it for eligible parcels, up to 1 hour before a delivery is made. We'll let you know when it's available once your parcel is on its way.

There are a couple of ways to request it.

• Safe Drop from an email

  You'll receive an email asking if you'd like to use Safe Drop for that delivery, along with instructions.

OR

• Safe Drop from your track list

  Go to Deliveries > Track. If the Safe Drop option is showing for your delivery, simply follow the steps.

Keep in mind that some addresses aren't suitable for Safe Drop (e.g. PO Boxes, certain apartment buildings). We won't Safe Drop your delivery if the location is unsuitable or not protected from the weather.

Cancel or change a Safe Drop

You have until 1 hour before a delivery is made to cancel or change a Safe Drop.

Cancel Safe Drop from the track list and your parcel will be delivered using the existing signature on delivery instructions.

Or to change the Safe Drop location (e.g. it's started raining and you want your parcel left undercover), simply cancel the request and set up a new one, with a different instruction.

Safe Drop FAQs

Collecting a missed delivery

If you've received a notification to pick up a parcel or letter at the Post Office, we're sorry we missed you.

While we try our best to get your parcels to you as soon as we can, sometimes you're not around when we drop by with a parcel, or we can't deliver it due to various other reasons.

If you're not there, and an item needs your signature, or there's no safe place to leave it*, we take it to a nearby Post Office. You'll get a notification about your missed delivery, so you can pick your item up in-person. We'll hold it at the Post Office for 10 business days, before it gets returned to sender.

What to bring when collecting your item

Your notification should tell you where to go and what you need to bring.

To make sure you're covered, bring your notification (email/SMS or postal item awaiting collection card) along with photo ID that includes either the name or address on the item.

If your photo ID doesn't include these details, just bring along other identification that does.

Giving someone else authority to collect a parcel for you

When you aren't able to make it to the Post Office in person, you can nominate someone to collect your parcel for you.

Choose one of the following options:

• Send someone who lives with you and has ID with your same address
• Complete the 'collection authorisation' section on your notification card and have the person take it to the Post Office, along with their ID
• Complete a letter of authority (84kb)
  
  for the person to print and present at the Post Office, along with their ID

Check if the Post Office has extended hours

Search for the Post Office to see if it's open before or after hours - or even on a Saturday - to help you get there in time.

*Parcel delivery is dependent upon how an item is addressed, the location of a property, and Australia Post operational requirements for security and occupational health and safety.

24/7 Parcel Lockers - getting started

Won't be at home to receive a parcel? Have it sent to a free 24/7 Parcel Locker* instead and collect at any hour, day or night.

A Parcel Locker is a secure storage space where you have 48 hours to collect your parcel. You can send from them too. You can find Parcel Lockers at over 300 locations across Australia, including Post Offices, petrol stations and supermarkets.

Add a Parcel Locker as an alternative delivery address

To get deliveries sent to a Parcel Locker, first off you'll need to add a Parcel Locker location as an alternative delivery address.

1. Go to Alternative delivery addresses and add a Parcel Locker
2. Search by street address, suburb or postcode
3. From the Map or List view, select the Parcel Locker you want to use and select 'Add'

If it's the first time you've added a Parcel Locker you may need to answer a few quick questions to finish your setup.

*Parcel Lockers terms and conditions apply. Collection time limits apply

Using a 24/7 Parcel Locker for deliveries

Choose a Locker

Choose a Parcel Locker address from your alternative delivery addresses.

Shop online

Copy and paste the Parcel Locker address into the shipping details when shopping online.

Collect!

Get notified when your parcel arrives and collect within 48 hours.

Pick up from a Parcel Locker

You'll get an email when your parcel arrives, and SMS if requested. If you've got the Australia Post app, we'll also send an alert to your mobile.

Go to the Parcel Locker bay where your delivery is waiting and follow the instructions on the locker screen to collect your parcel.

How long do you have to pick up your parcel?

Once your parcel arrives, you'll have 48 hours to collect it. If you can't get to the Parcel Locker in time, we'll just move the parcel to a Post Office nearby and let you know the details.

*Parcel Lockers terms and conditions apply. Collection time limits apply

Parcel Collect – getting started

With Parcel Collect you can choose to use a Post Office as the delivery address for your parcel. It doesn't have to be your local Post Office. It can be one near your home, work or anywhere you like!

Add Parcel Collect as an alternative delivery address

To get deliveries sent to your preferred Post Office, first off you'll need to add a Parcel Collect location as an alternative delivery address.

Steps:

1. Go to Alternative delivery addresses and add Parcel Collect
2. Search by street address, suburb or postcode
3. From the Map or List view, select the Post Office you want to use and select 'Add'

If it's the first time you've added a Parcel Collect location you may need to answer a few quick questions to finish your setup.

Use Parcel Collect to send to your preferred Post Office

Choose Parcel Collect address

Choose a Parcel Collect address from your alternative delivery addresses.

Shop online

When shopping online, copy and paste the Parcel Collect address into the shipping details.

Collect!

Get notified when your parcel arrives and collect within 10 business days.

Pick up from a Post Office

You'll get an email when your parcel arrives, and SMS if requested. If you've got the Australia Post app, we'll also send an alert to your mobile.

Just bring your photo ID like a driver's licence, and collect from the Post Office within 10 business days.

PO Boxes and PO Box Plus – add, manage or renew

PO Boxes are a handy way to safely receive deliveries, and collect them when you want.

PO Box Plus is an upgrade to your PO Box that allows you to receive eligible parcels to your PO Box, regardless of who's delivering.

You can lease a new PO Box and upgrade to a PO Box Plus anytime using MyPost.

Lease a PO Box or upgrade to PO Box Plus online

Before you begin, you'll need:

• your driver licence or passport, so we can verify your identity
• a credit card (Mastercard or Visa) so you can pay online.

Steps:

1. Go to Alternative delivery addresses and add a PO Box
2. Search by street address, suburb or postcode
3. From the Map or List view, view PO Box availability and select your preferred location
4. Choose your PO Box size, number and lease term, then select 'Continue'
5. Review the benefits of a PO Box Plus and tick the checkbox if you want to upgrade. The upgrade will remain active until the end of your PO Box lease unless cancelled sooner
6. Set up your contact numbers and preferences, then select 'Continue'
7. Verify your identity if you haven't previously done so
8. Review your order and select 'Continue'
9. Pay online using Mastercard or Visa.

We'll email you confirmation details of your PO Box and PO Box Plus (if applicable), your tax invoice, and info on how to get 6 months free mail redirection to your new PO Box from a street address.

Then just stop by your Post Office with some ID, pick up your keys and you're good to go!

Manage your PO Box and PO Box Plus

Once your PO Box or PO Box Plus is set up in MyPost, you can manage it online. Buy additional keys, update your communications preferences and extend your lease (if available).

New PO Box leases can be extended to a maximum of 5 years (or 2 years for reduced rate customers). When your lease can't be extended anymore, you'll need to renew it each year. We'll remind you when it's time to renew.

Before you begin:

• If you want to extend your lease or buy additional keys, you'll need a credit card (Mastercard or Visa) so you can pay online.

Steps:

1. Go to Alternative delivery addresses and select the 'Manage' link below your PO Box or PO Box Plus
2. If you can extend your lease, you'll see the 'Extend lease' button. Select the button and choose your lease extension date
3. Order additional keys or update your preferences
4. If you can upgrade to PO Box Plus, you'll see the 'Upgrade' button. Select the button if you'd like to upgrade. The upgrade will remain active until the end of your PO Box lease unless cancelled sooner
5. Review your order, then select 'Save changes'
6. If you're making a purchase, pay online using Mastercard or Visa.

If you extended your lease or bought new keys, we'll send you a confirmation and your tax invoice.

Add an existing PO Box to your MyPost account

If you've already leased a PO Box in-store, it might not be displaying in MyPost.

To add your existing PO Box or GPO Box to your MyPost account:

1. In MyPost, go to Alternative delivery addresses, select 'Add address' and 'Existing PO Box'.
2. Enter your box number and mailing postcode, then select 'Find PO Box'. You may also need to select the relevant Post Office.
3. Choose to receive your verification code via email or SMS. If we don't have your current email address or mobile number, you'll need to visit us in-store with your ID to add one before continuing.
4. Enter the verification code and select 'Verify'.
5. Check your updated contact details and select 'Save'.

It'll then display as an alternative delivery address and you can manage it online.

If you have a PO Box Plus, it'll also display as an alternative delivery address once you add your PO Box.

Products that can't be added to MyPost:

• Business PO boxes and GPO boxes
• Locked bags
• Private bags
• Common boxes

Your Post Office Box Rewards will take half an hour to appear in your account. You can find it in your account dashboard, under PO Boxes.

Renew your PO Box lease

You can renew your PO Box online using MyPost.

When your lease is up for renewal, you'll receive an invoice in February. Renew before your PO Box expires on 31 March.

Before you begin:

• You'll need a credit card (Mastercard or Visa) so you can pay online.

Steps:

1. Go to Alternative delivery addresses and select 'Renew' next to your PO Box
2. Review your lease renewal details and select 'Proceed to payment'
3. Pay online using Mastercard or Visa.

Get help in-store

For some PO Box transactions, you'll need to visit a Post Office. Drop by if you need to:

• apply for a reduced rate assessment
• use other forms of ID to verify your identity
• pay with cash, cheque, EFTPOS or Australia Post charge account
• pay with Mastercard or Visa in-store (for other credit cards check with your post office)
• get a business lease
• cancel, transfer or renew your lease
• cancel your PO Box Plus upgrade
• replace the lock on your PO Box.

PO Box not right for you? Visit us in-store for other options:

• Locked Bags
• Private Bags
• Common Boxes
• Private Posting Boxes
• Combined Box / Locked Bag services.

Send using a 24/7 Parcel Locker

Once you're signed up for Parcel Lockers or Parcel Collect, it's easy to send parcels by dropping them off at any of our 24/7 Parcel Lockers. There's no cost and you don't have to book in advance. Just prepay your postage, turn up and drop off.

Prepare your prepaid parcel

You can use a prepaid satchel or box, or attach a postage-paid label.

Calculate your postage

Drop it off

Head to a locker nearby and follow the touch-screen prompts to drop off your parcel. Remember to bring your mobile.

Start tracking

When you close the door, you'll get an email confirming your tracking details. And we'll know to come and collect your parcel.

Parcels dropped off at a locker will be collected by our staff by the end of the next business day.

So, if you're sending an Express Post parcel, you'll need to allow an extra business day for delivery.

For urgent deliveries, we recommend posting your Express Post parcel by the collection cut-off time at a street posting box or your local Post Office.

Why was my USPS package out for delivery and then available for pickup?

Does out for delivery mean its at the Post Office?

What happens if my package is out for delivery but not delivered?

Can I pick up my package if it arrived at the Post Office?