Samsung superspeed powerfoam Steam vrt plus reviews

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Page 2 Reviews 10 - 40

Original review: July 10, 2022

I bought a 15kg Samsung washing machine Friday 8 July 2022. Wow what a machine. You can't go wrong when you buy it. Easy to use and do its job. It looks stunning. It saves water with the water levels and does not use much power. Best machine by far on the market.

Melissa of Bronx, NY Verified Reviewer

Original review: July 1, 2022

Very disappointed at Samsung’s customer service. We bought a washer and dryer directly from their site. They forgot the piece to stack it when delivering and NEVER came back to install it. We have been trying to get them to come for weeks now. You will last a day in the phone only to sometimes get hung up on. Also, they transfer you department to department and NO ONE KNOWS ANYTHING! Is absolutely ridiculous that after spending thousands of dollars there (including a 75” tv) they couldn’t solve the issue. Do not recommend buying directly from the Samsung website.

Audrey of Los Angeles, CA Verified Reviewer

Original review: June 22, 2022

It was a total waste of money. After 4 years of using it only a couple of times a month light loads, since I live alone, the water is not draining after the full cycle is done! The quality is really not that great. Does not clean clothes properly and now because it's out of warranty I have to spend who knows how much to repair it. So I have to think about purchasing another washer after such a short amount of time! I am really disappointed.

Mary of Lancaster, TX Verified Reviewer

Original review: June 4, 2022

We purchased this washer in 2014. It became very noticeable in 2018 that it was beginning to rust around the area where you placed the Clorox. Also, I noticed at the edge of the top of the washer, it too was beginning to show signs of rusting. This was very frustrating because it was only about 4 years old. I started 2019, early 2020, I contacted Samsung and they informed me that my warranty was out and they had a recall. They would have to come out to repair the recalled part and then they could address the problems with the washer. I never heard from them. I called back, but to no avail, it was hard to reach a person.

I did start again and I spoke to the rudest person ever. He was a matter of fact and let me know the warranty was out and I would have to pay for it. I called right back and this time I had to chat which was a pain, the person kept changing. Each time I did this, they told me someone would be in touch (April 10th - June 1st). NEVER GOT A Call. Finally, I had the time to spend on the phone with a representative, and he too told me that we would have to pay for this repair because it was out of warranty. Please be leery when purchasing a SAMSUNG, cross your T's, and dot your I's. I will never purchase a Samsung washer again.

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Krystal of Canton, OH Verified Reviewer

Original review: June 3, 2022

I purchased a SAMSUNG Front loading washing machine for $1223 on May 23, 2022 through Home Depot. The washer looks great but does not work, spinning machine is hitting front door hard, Samsung will not help me. Washer is defective, Samsung saying they will call me back in 1-2 days, I've been awaiting without a call back so I them back for them to tell me the same thing. I paid $1223 for a new washer but They delivered me a broken washer without a refund nor replacement.

I am contacting my lawyer because I called and Home depot called Samsung without this being resolved. Home Depot and I have been documenting this very well. I just want what I paid for or I want my $1223 refunded. Please everyone please don't purchase Samsung washer. I don't want anyone to go through what I am going through. The washer is spinning and hitting the front door violently shaking and leaking. I wish someone would've warned me before I paid $1223 I feel like Samsung robbed me

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Sonja of Murrieta, CA Verified Reviewer

Original review: May 15, 2022

I bought a set of Samsung washer and dryer about three months ago. While my washer is ok it’s the dryer that has issues. I can’t use it on any cycle except ”timed dry” otherwise it shuts off within five minutes. And one day it wouldn’t turn on at all.

Sharon of Harrisburg, PA Verified Reviewer

Original review: May 10, 2022

I purchased a Samsung washer that began to have issues right away with it. The washer would start to leak water out of the front creases and the front load door even after securing tightly. My washer is a little over a year old. I called on my last day of warranty for service. Samsung support of course does not follow up. No return calls and allows my warranty to run out that day purposely. In the same day they cancelled my service call telling me my warranty was out. I contact Samsung support and all you get are people that are put sourced to answer these calls that you cannot understand what they are saying to you. I finally get someone in management and he becomes rude in speaking with me tells me it’s my responsibility to take care of the washer since it’s out of warranty. Mind you they discontinued the brand washing machine so therefore the parts are hard to get.

They don’t stand by their cheaply made products and refused to answer the reasons why the brand was discontinued. Rude, unprofessional, communication barriers, lack of concern for their customers, cheaply made products. Do NOT purchase Samsung products as they will care less and will want you to come out of pocket after warranty is expired. You're also put on hold 50 times or more in the time frame that you are on the phone with them. If I could I would give no stars.

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Katrina of Flint, MI Verified Reviewer

Original review: May 4, 2022

We purchased a Samsung smart washer and dryer set from home depot (which by the way was the greatest!!!). On the other hand dealing with samsung has not been, we did not even have our washer and dryer set 30 days and the washer stopped working. So immediately we contacted home depot but because it was still under warranty through samsung we had to deal with them! This is where the nightmare begins... Oct. 2021 was the 1st phone call to samsung, they sent a repair tech to look at the washer; tech arrived 2 weeks later and tells us there is not a fix for it. They are still waiting on parts that are on back order for months now.

So we then called samsung back and requested for a full refund, so samsung then had us jumping through hoops to provide them all the documentation of our purchase which was no big deal until they said they didn't get this paper and then it was they didn't get this paper and so for the last year I have been sending in paperwork after paperwork, then they approved the refund and said they was sending us a e-check in our email to buy another washer --- (after spending over a $1,000 for a brand new washer).

I am still trying to get a refund! Today 5-4-2022 I follow back up with samsung and the guy tells me they cancelled my e-check because they didn't get the pic of the tag inside the washer that has the make, model, serial numbers etc on it removed!!! I am like what!!!! So you want us to remove the one thing that proves this washer is what it is!!! He says yes!! I think not and void my warranty through samsung!!! Now I am trying to reach someone higher up the chain!!! So please do not buy samsung!!!! They are the worst!!!

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sherri of Herminie, PA Verified Reviewer

Original review: April 20, 2022

I purchased a Samsung Washer/Dryer combo in November 2021. Manufacture date is February 2021. Washer and dryer both have had issues. Spent a lot of money on these products. So disappointed and repair reps absolutely rude and condescending.. Never again. Hate this product. Complete junk.

kATHY of Massapequa, NY Verified Reviewer

Original review: April 19, 2022

Samsung Washing Machine is just a little over 2 years old and there is a drainage code of SC that is coming up. We were told it cannot be repaired. I would never recommend a Samsung product to anyone. Not knowing this we bought a Samsung Dryer a few months ago and are not very happy with it either. Stay away from Samsung Appliances.

Ronni of Little Rock, AR Verified Reviewer

Original review: April 9, 2022

We have a washing matching that is less than two years old. A huge concrete piece broke out of the bottom. The repair technician said Samsung should make it right. They refused. This is a manufacturer's defect. Concrete just doesn’t break.

brian of Austin, TX Verified Reviewer

Original review: April 6, 2022

This is a terrible product. We bought this washing machine Oct of 2020. Within a months it started making a loud rattling noise - so we closed the door when we were washing clothes. In Jan of 2022 the noise was so loud that it was intolerable. Called Samsung multiple times. They sent repairman. He indicated the bearing unit for the spin basked needed to be replaced - but no parts available and unclear when they would be available. I asked Samsung if they could provide discount for us to purchase new unit - they said it was out of warranty and nothing they can do. We had the unit only for 1.5 years. Unbelievable that this is par for the course. Samsung used to stand for quality - but that is no longer the case. We are not going to buy Samsung products anymore. We are replacing the unit with a Maytag washer.

MARK of Bridgewater, MA Verified Reviewer

Original review: April 2, 2022

I have had a Samsung flexwash for 4 years now. The machine I bought never works correct. I have had problems about a year after we bought it new. So that being said. The problems we have had been from needing a new control panel to having it not spinning. Now they discontinued the parts for the washer. I spent 2500.00 for a washer that never works. I spent about 1000.00 for repairs. Think twice before you buy a Samsung flexwash.

Wendy of Rose Hill, NC Verified Reviewer

Original review: March 31, 2022

I've had a large capacity Samsung top loading washer for about a year and a half. Purchased new at Lowe's during the pandemic. It has a sticker on it for a 10 year warranty which only covers the motor. The motor should die sometime mid next week from the other problems it has. I chose this washer because of the big tank, and it will wash a normal size load but it won't spin them. It gives a constant unlevel load error during the spin cycle with bells going off the entire time, it will fill dozens of times by itself to try to level the load, and the "spin only" cycle does the same thing. Just keeps refilling to try and level the load. Literally, it will do this all night long. At this point I am wringing the clothes out by hand and throwing them in a 12 year old dryer that won't die. If there are four tee shirts and a pair of socks in it, it might spin those.

This washer new was around $800 and I am now in the market for another one. Once I find a suitable replacement, I will probably light this one up with tannerite. I've had a repairman to it twice, and if the machine has no clothes in it, it will spin its butt off. Literally a useless machine, unless you want to spend hours of your life you will never get back washing one load of clothes. I started a load at 5:20 pm yesterday and at 11:13 pm, the bells would not shut up so I just turned the machine off. Got up early this morning and wrung the clothes out by hand and threw them in that dinosaur dryer. If this washer was a horse, I'd have already shot it.

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Larry of Pekin, IL Verified Reviewer

Original review: March 5, 2022

As the title states, inverter board failed after 33 months. Aftermarket replacement part costs upwards of $200. Appliance only costs $500 on sale. Purchased a new appliance from direct competitor. Maybe just got unlucky.

Latricia of Kerens, TX Verified Reviewer

Original review: Feb. 23, 2022

I purchased my washer from Home Depot, but Samsung product. I purchased the home depot plan to cover any issues on washer. I noticed the washer did not empty completely so I would use the spin only and water continued to stay in washer. I have lots of white or light clothes that have stained due to the defect on this washer. I called the samsung call center since 12/18 a ticket was made. I had an appointment for 12/20 no one showed. And here we are 02/23/22 and my washer has not been repaired, no replacement or exchange, and no refund. I was assigned to 2 service providers and later after month they had no one to service my area. So still in refund process which I have sent proof of what is required and still no service. My worst experience as of yet. Protection plan are a hassle. The outsource call centers are even worse. Manufacturer Samsung really needs to make this right.

Nunuvyor of Santa Clarita, CA Verified Reviewer

Original review: Feb. 22, 2022

The washer is appealing looks-wise. It has the extra door in front to add clothing to a load. It's rare you're able to use it because washer makes it IMPOSSIBLE so it's worthless. Loads take an enormous amount of time to wash. For example: 1 "normal" load using hot water takes up to 2.5 hours depending on your settings. Steam setting takes 3-4 hours per load. There's a "quick wash" setting that takes 25-35 minutes but it literally washes them for about 2 minutes and it just splashes it with water and tosses it from side to side so it rarely gets clean or smells clean. Laundry takes a ridiculous amount of time. This is no joke. "Towels" setting can not be set to "hot". There's no ability to customize loads how you want. If you want super hot water you can't use the towel setting. No ability to wash on "normal" "hot" for less than 1hr. & 44 minutes.

You cannot customize your loads how you want. You have to go with what the machine thinks it knows. It's pre-programmed and customization is not possible. Worst part of this machine is that the laundry does NOT GET CLEAN. The fabric is never submerged in water so it is not appropriate for items like a urine soaked blanket. The urine will not be washed out completely. I would say it's less effective than hand washing is. Capacity (load size). Don't let that big drum size fool you. You put lots of laundry in it some will come out not having even gotten wet. You're working with a 3" deep puddle at the bottom of the drum that is sloshed around splashing the clothes.

It breaks down frequently. I've had my machine less than a year and it has broke down 3 times so far. It does not use sufficient amounts of water. It does not submerge laundry in water. Instead, it sloshes laundry back and forth in a small puddle of a few gallon water. This is equivalent to spot cleaning. The fabric is never submerged in water. It only gets splashed. You can't use hardly any fabric softener. Unless you want to wait for the rinse cycle and put it in then. If you try to add at beginning of cycle you can only put a few tablespoons in if that. If you use more, it will dump into the wash cycle instead.

How I deal with it: My boyfriend hacked it so it fills with more water. BUT...it still is not enough to clean so he set up a hose right at the washer site. So in every single load I turn the hose on for around 10 minutes until the clothes are submerged. If you do this prior to turning it on the washer will drain it on you so you have to start the load then add water into the soap dispenser. You can't even use the extra door, it's useless. So the hose gets placed in the door of the soap dispenser. So far no issues but it's still a pain in the ** but it's better than using buckets of water like I did at first.

All these complaints for a $1400 machine. You're better off with a top loader. I think Samsung ought to stick with making their plastic phones or revert back to making clock radios. Leave laundry to the experts like Maytag. I don't want to hear I'm using too much soap or too much water, that is untrue. I've tried their recommendations and got the same poor results.

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Deborah of Lunenburg, Other Verified Reviewer Verified Buyer

Original review: Feb. 14, 2022

We purchased a Samsung washing machine, model WW 22K6800AW/A2 in May 2021, so it is still under warranty. Recently, clothes were soaking wet at the end of a cycle, even after running on very high spin and even with an extra spin cycle. I called Samsung, and reached a very knowledgeable and helpful technician, who walked me through the process of recalibrating it. Turns out I'm supposed to do this 5-6 times a year! It involves getting down on the floor and draining water out of a small hose at the bottom front of the machine for about an hour. What a mess! Then you have to open another, larger outlet and clean it and the filter built into its cap. Then you have to run it through a special cycle to recalibrate it. None of this is in the owner's manual! There is also a filter in each of the water hoses where they plug into the wall that have to be cleaned out regularly, involving moving the machine away from the wall.

I've never had any appliance that required so much maintenance. I am 72 years old and unable to get down on the floor to perform this maintenance. It took both my husband and myself to manage it this time, and we are both in pain from the efforts. What awful design flaws. I could not in good conscience recommend this product. If the salesman had told us about all this, we never would have bought this product.

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KEE of Singapore, Other Verified Reviewer

Original review: Feb. 6, 2022

I was shocked when I turn on the new machine, to learn that a DRYING cycle takes 5 to 7 plus hours. I sincerely hope I am WRONG. I will know at the demonstration session next week. I will then update this review. In the meantime, any comments from other users?

David of Ridgewood, NY Verified Reviewer

Original review: Jan. 13, 2022

I purchased a Samsung washer. After a couple years I noticed the top of the machine was rusting so I called samsung for a repair. They sent a guy out to repair it. He was here for 4 hours, had all kinds of problems trying to get the machine apart, in the end he left my machine inoperable. I called samsung everyday. They gave me a different story. They kept telling me the ticket was open and somebody would get back to me the next day and no one ever did. Every time I call back they tell me somebody tried to call me. This is a lie. Finally I call back again and they tell me they closed the ticket because they could not get in touch with me. Another lie.

I spoke to many supervisors. This company lies and strings you along until eventually you get fed up and give up. Bottom line is this company can't be trusted. I will never buy another samsung washer again. I'm also telling as many people as I can, also social media about my horror story in hopes that people will think twice about buying a samsung washer. BUYER BEWARE!!!!

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Doug of Salem, OR Verified Reviewer

Original review: Jan. 7, 2022

We bought this washer 5 years ago and have had it service 3 times since. First time Samsung sent a guy out for a recall on the lid. Next time was a year ago when it was vibrating so hard it would shut down. Now today I spent $100. to have a tech come out because it would not spin. We followed the limited instructions in the manual which said, make sure plug is in and hit cancel and try again. The tech fixed it in 5 minutes. Said that when you hit cancel and restart it must sit for 5 minutes before it recalibrates itself. Would have been nice if it said that in the manual or when I asked Samsung about the problem and error message. They told me I needed to have a tech come out. 100 bucks out the window when they could have told me to let it sit for 5 minutes after hitting restart.

Donna of Fremont, CA Verified Reviewer Verified Buyer

Original review: Jan. 6, 2022

We bought Samsung clothes dryer Model #DVG45T6000W on Dec 8; 2021. This model supposed to have reversible door. (Can be changed to open on right or left) After reading in the user manual, we attempted to change to door to open the other way. The screws were so tight that one screw stripped out. We called Home Depot, they said, "Call Samsung." Samsung said we voided the warranty when we tried to change the door to open the other way. I told her “the manual tells the customer how to change the door. And it does NOT tell you to call for support to change the door. So why are they VOIDING my warranty." If they are going to do this they should have the user manual CHANGED to say “call support to change the door, or the warranty will be VOIDED." So now I have a machine that they won’t warranty even though I paid for a three year warranty. These Samsung guys are scammers.

Priscilla of Grapevine, TX Verified Reviewer

Original review: Dec. 29, 2021

I ordered appliances from Samsung and they arrived with major cosmetic issues that causes the unit to not work properly. I have been trying to get a replacement for 5 weeks and usually get hung up on, have to get transferred from department to department, and get different "solutions". Still no dryer. The last update was that I have to take (myself) this large appliance to FEDEX to return and then repurchase a new one. On top of that, I have to find a box to ship it - mind you that the item was delivered, obviously they did not leave the box when they installed it. And on top of that, I have to wait for them to receive the return, process the return and then reorder and wait for shipping - all this time without the needed appliance. The worst customer service I have ever dealt with. Will never buy Samsung again.

Moshekoa of Gauteng, Other Verified Reviewer

Original review: Dec. 9, 2021

I bought a 12 KG washer about 2 and half years ago. About 3 months ago it stopped in the middle of the cycle. I contacted Samsung, they connected me with one of their Service Centres, at a fee of course. The technician indicated the problem was the PC Board which is corrupted. We got a quote for about R2500, we placed an order. The process took forever and eventually we received the PC Board. We put it in, the washer only worked for a day, same issue occurred. They are saying it is PC Board again. How can a new PC Board be corrupted as well? We were told PC Board does not have warranty. What guarantee do I have that if I replace it it will work? I bought the washer for R14000 and I can’t even use it. Buy Samsung washer at own risk.

Bethany of Aberdeen, MD Verified Reviewer

Original review: Nov. 14, 2021

Bought a Samsung front loading washer machine that was delivered and had issue right away. Called samsung..and they sent out a repair guy. Repair guy inspected and on a live feed with samsung showed it was defective. We were told that day, we were getting a replacement asap. Week later nothing happened..called then got the run around that we'd have to send pics of receipt, etc and it will be reviewed and processed and we would be receiving new washer. Another week goes by.. and nothing.

Call again and they tell us they're not sending a replacement but we should be receiving a voucher to take to Home Depot to reorder washer and they're putting a rush on it and should have it that week. Another week later and nothing. Call back and they tell us we have additional paperwork to fill out and it will have to be reviewed and then a voucher will be sent. We do all that and Another week later still waiting. A month with no washer after being out 800 bucks on a new one that we had just bought that was defective. 400 bucks now in laundromat fees. We've gotten nothing from customer service but a complete run around. No compensation either for how much money their defective product has cost us. Horrible company.

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Steve of Cornersville, TN Verified Reviewer

Original review: Nov. 9, 2021

My Samsung Washer door gasket produces mold that is impossible to clean. When removing clean clothes I have to put a dry towel over the gasket to prevent them from touching the moldy gasket and remove the clothing one item at a time.

Andrew of New York, NY Verified Reviewer

Original review: Oct. 29, 2021

We purchased a new, pricey Samsung washing machine, with an expensive warranty. After a few days, a leak was detected in the drain pipe, and we could not use the machine. We called Samsung, which scheduled a service appointment, in which a new drain pipe would be installed. The appointment was delayed and rescheduled by the technician over and over - very frustrating. Finally, the service technician came - but not at the time of the appointment, and we were not home. We made a new appointment, and when the technician arrived, he took a look, contacted his headquarters and claimed that the drain pipe was damaged by the installer (from a large home appliances company, where we bought the machine). He said he cannot help and started for the door.

My wife asked him if she can please speak with the person he called at Samsung, and he said no. she then asked if she can pay him for the replacement drain pipe, which he had in his hands, and he said no, and abruptly left. It was outrageous and makes me want to never again buy anything from Samsung. I am disgusted.

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thomas of The Villages, FL Verified Reviewer

Original review: Oct. 6, 2021

We purchased Samsung washer and dryer for our home a little over 2 years ago. Recently, the spin cycle stopped working. I contacted Samsung and they offered no help. Repairman came and said transmission was bad. Well, the wash plate was seized onto the top of the transmission. Had to destroy washplate to get a puller in to pull off seized metal centerpiece. YES, only 2 years old and it was seized. Parts were replaced, still not operating correctly. Again, with no help from Samsung. $450.00 dollars later., still has issues. I should have scrapped it and bought something American made. I would never buy anything made by samsung again

Darryl of Kapolei, HI Verified Reviewer

Original review: Oct. 3, 2021

May 09, 2021 I went to Lowe's and purchased a Samsung Washer and Dryer Set. I purchased everything recommended including a 3 year extended warranty. 3 months after the purchase I notice a knocking sound while the washer was in spin mode. I thought off level so I check. That was not the problem. So I contacted Lowe's and they said I would need to contact Samsung. Well this is where the nightmare begins. Samsung had a process which included scheduling and send a technician out to look at the washer for repair. This took about a week and a half. During this time my wife and I are now going to a laundromat to do our laundry.

Once the technician gave his diagnosis that the washer was not repairable I thought it would be easy to finalize the situation. Exchange for a new washer problem solved. But Lowe's here in Hawaii did not have a matching unit in stock and I was told 6 to 8 weeks before they could get one in. This would not work of course for me or my wife. So I felt a refund for both washer and dryer was the ethical and right thing to do. But Samsung would only authorize the refund exchange for the washer and not the dryer because there was nothing wrong with the dryer. REALLY!!

I purchased them together and one without the other I pointless. So have Lowes give me back my money for both so that my wife and I can purchase a working washer and dryer set. Hawaii I will keep you posted on the outcome of this situation. If Samsung does not step up and do the right thing. My advice to everyone in Hawaii stay away from Samsung products so you to do not experience this nightmare.

Mahalo

Darryl

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Denise of Carrollton, OH Verified Reviewer

Original review: Sept. 25, 2021

Bought Samsung top loader and dryer Spring 2017 and hate them both. Dryer broke 2 times and washer is rusting out and makes my clothes stink. I buy cleaner packs to try to fight the smell but it returns.

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