San Francisco Giants City Connect Hat

Australian Shipping

Standard Shipping:$8.95 AUD w/tracking: 3-10 Business Days*

Orders over $120 AUD = Free Standard Postage!

* Areas outside the postcodes below may take 2-4 business days longer

* Excludes pre-orders

Shipping Information: 

Same day shipping cutoff times: 12PM AEST

All orders will receive a tracking number via email and will be posted within 1 business day.

Please note all orders require signature upon delivery to ensure safety & security unless you state otherwise in checkout.

We ship from Melbourne, Victoria, Australia and at this time do not offer pickup sorry.

Express Order Postcodes:

All Express orders will arrive within 1-3 business days if your postcode is within the table below:

International Shipping Outside Australia 

New Zealand Standard:

$14.95 AUD w/tracking - 6-24 Business Days *

 $19.95 AUD w/tracking - 10-28 Business Days *

$34.95 AUD

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We ship from Melbourne, Victoria, Australia.

* Buyers are responsible for all applicable duties & taxes, as determined by your country, upon delivery.

* Shipping time does not include your countries customs processing times.

* All orders will receive a tracking number via email and will be posted within 24 hours.

* International orders are not eligible for returns or exchanges at this time.

Although we strive to make sure you choose the correct size and love every product in our store, we understand that sometimes things just don’t fit right or look the way you hoped it would.

With that in mind we offer a 30 day returns policy on all orders* (within Australia only) for items that are in original brand new condition with original stickers and tags still attached to the item.

** Please note: Trading Cards & Trading Cards Sets/Boxes are not eligible for return

TERMS & CONDITIONS

• Exchanges can only be made for a different size of the same item or else a refund will be automatically processed
• Items requested for exchange can not be held. If the item is not in stock when it arrives for an exchange a refund will be processed
• If an address is filled out incorrectly and returned to us, we will refund the products in your order after they have been sent back to us and require you to make a new order.
• Customer is to cover the cost of original return shipping. For exchanges we will cover the cost of the sending you the requested item once we receive the return
• Shipping & shipping return costs are non-refundable for all orders. The cost of your items only will be refunded upon receipt of a returned item.
• Only one exchange is allowed per order, if a second exchange for the same order is requested it will be refunded upon delivery and not exchanged.
• Items without original tags or stickers attached will not be refunded or exchanged.
• Any returns sent back to us without filling in our returns form will be marked 'Return To Sender' and will be sent back without refund or exchange.
• International orders can not be refunded or exchanged
• Any items not returned in original brand new condition suitable for resale will be returned to the customer and will be ineligible for a refund or exchange
• Any orders not made on ussportsdownunder.com.au (ie made on a third party website or platform) can not be returned via our website.
• All returns can only be refunded to the original form of payment
• ** Please note: Trading Cards & Trading Cards Sets/Boxes are not eligible for return

Click here to start a return

We are based in Victoria but  unfortunately do not offer pickup. All orders over $120 AUD get FREE shipping within Australia

Unfortunately we are unable to cancel or change orders once they have been paid for.

You will need to open a return using the enclosed returns slip when the order arrives

We offer a 100% money back refund/return policy for all items that are in original brand new condition with original stickers and tags attached.

To request a refund or exchange please visit our Returns page.

Please note: International orders outside Australia & New Zealand are not eligible for returns or exchanges at this time

Sorry we are unable to edit orders once they have been paid for.

You can change the delivery of an order once we have sent you the tracking number (usually sent between 5pm & 5am the night after the order was made) by creating an Australia Post MyPost account and entering in the tracking number. 

Click here to find out how 

If the order is failed to be delivered due to an incorrect address your order will be refunded and not resent as we get charged for failed deliveries due to incorrectly supplied addresses

If an address is filled out incorrectly and returned to us, we will refund the products in your order and require you to make a new order.

Please note we only allow one discount per order

Please visit the shipping page to find out how long your order will arrive

Sorry we do not hold stock

We use Australia Post to send all orders and all orders will require a signature upon delivery by default however you can change this and add extra delivery instructions in the checkout

If no-one is home at time of delivery and no instructions have been left with the order, your order will be taken to your nearest Australia Post and a collection note will be left at your address.

We offer a 100% money back refund/return policy. All items must be in original brand new condition with original stickers and tags attached before any exchange or refund will be processed.

To request a refund or exchange please visit our Returns page.

Please note: International orders are not eligible for returns or exchanges at this time

Sorry we are unable to take phone payments at this time

A lot of our products have a different fit or sizing so please refer to the size chart on each page for exact measurements

Unfortunately due to licensing restrictions and brand availability we are unable to custom order any products in

All Shipping information is located on our shipping page or under the 'Add To Cart' button on each product.

We use Australia Post for all of our shipping. All orders are sent within 1 business day of purchase

You will get a notification email once your order is processed with a tracking number plus you will get a notification from Australia Post once the order has been shipped.

All Tracking and Order Information is available on anytime in your account section

Yes all caps and hats are sent in boxes.

If your cap comes damaged please contact us

All payment information is handled externally by trusted and safe payment platforms.

All information entered on US Sports Down Under is confidential and will not be shared with any third party companies or providers.

They will be dispatched together at the stated preorder date

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