PIT BOSS FAQStart the grill with the lid open on the smoke setting for 10 minutes. (Smoke setting temperature range is 180-210° F/ 80-100° C). Then close the lid and adjust your temperature to the desired setpoint. Show
Many of our Pit Boss Grills have a Prime Button. If your grill has never been used or has run completely out of pellets, it will need to be Primed to get pellets to the fire pot while the igniter is still hot.
There are several reasons why your grill may not be powering on. Please make sure when you are working on your grill that it is not plugged into power. To access the areas needed to troubleshoot for power, you will also need to remove the hopper access panel from the bottom of the hopper. There are eight screws that hold this panel in place.
Many factors can cause your Pit Boss Grill not to light. Some things you can check before contacting Pit Boss Customer Care:
Many factors can cause a grill to run too hot on the smoke setting, including outside temperature. Usually this happens when the grill lid is shut too soon after startup. You should start your Pit Boss Grill on smoke with the lid open for 10 minutes, which will help burn off any additional fuel built up during the startup process. (Do not lift your lid to regulate temperature on any setting other than smoke, this will cause your controller to react to the outside temperature and can produce further issues.)If leaving the lid open during startup does not reduce your smoke temperature to a range of 180-210° F/ 80-100° C, please contact Pit Boss Customer Care for further assistance. A grill that is not getting to temp can be caused by many factors. Outside temperature and wind are common issues that can prevent a grill from reaching its top end temperatures. Ensure your Pit Boss Grill is in a location protected from the elements as much as possible. Fuel and airflow are other reasons for a grill to not reach its highest temperatures. Pellets should always be stored in an airtight container to prevent them from being affected by moisture. To ensure proper airflow, make sure that your Pit Boss Grill is at least 36” away from combustible constructions, all back vents are unobstructed, that the chimney cap has at least a 1” gap, and that the fan is clean. Cooking at lower temperatures will produce more smoke in your cook. Wood pellet grills burn extremely clean. The smoke they produce is a thin, bluish smoke that is almost fully invisible. The reason you may see some white smoke on startup is due to the pellets smoldering just before they ignite. Over time, you will also begin to see white smoke during a cook as the flame broiler becomes more and more seasoned. Becoming seasoned with drippings will enhance the flavor and color of the smoke. Your Pit Boss Grill controls temperature by turning off and on the auger at specific intervals, which will cause a swing in temperatures of +/- 25 degrees and is completely normal. Some other things you can check that may help regulate your temperature:
If your auger is not moving, it can be due to an auger jam, insecure connections to the control board, or insecure connections between the auger and the motor.
The flame broiler is used as both a grease pan and for an open flame cook. During normal cooks the flame broiler should remain closed, both to prevent fires and ensure proper grease draining. To cook with an open flame, the top slider of the flame broiler can be opened and cooking directly over the fire is allowed. Always leave the main grill lid open while the flame broiler is in the open position. It is normal for your flame broiler to rust and slightly warp due to the high heat and oxidization applied to it. You should not use water to clean the flame broiler because it accelerates rusting. Over time the flame broiler gets seasoned with grease and smoke, which protects it from rust, so it does not need to be super clean. The best way to clean the flame broiler is to scrape it, either with a putty knife or by using the slide cover to slide back and forth over it to scrape off debris. If the flame broiler for your Pit Boss Grill does not drain grease to the grease bucket or shows holes that are not from manufacturing, please contact Pit Boss Customer Care. The P-setting only impacts temperatures when you are using the SMOKE setting on the grill. If cooking at any other set point besides SMOKE, the P-setting has no impact on temperature. To determine whether a particular grill has P-settings, you can go to the manual for that unit and look at the image of the control board. It will say “P” SET on the control board. The default P-setting is P-4. On this setting, while using the SMOKE setting, the grill will feed pellets for 18 seconds and pause for 115 seconds. In most instances, you will want to keep the P-setting on the default. Raising the P-setting to P-5, P-6, or P-7 increases the pause time for the auger. It will lower the temperature of the SMOKE setting and can create more smoke since the pellets will smolder longer before another batch of pellets feeds in and the fire reignites. BE CAUTIOUS: raising the P-setting too high can cause the fire to die out completely. The pellets will continue to feed but with no flame the pellets will pile up in the firepot. On a grill that has the igniter relighting feature, this would most likely cause a large fire when the igniter comes back on. Lowering the P-setting to P-3, P-2, P-1, or P-0 will decrease the pause time for the auger and raise the temperature in the SMOKE setting. Lowering the P-setting can also minimize temperature swings in the SMOKE setting. Error codes can pop up on your grill from time to time. Please refer to the owner’s manual for your grill for what may be causing the error codes. If you see L01 or L02 on your grill, these are simply just programming codes, not error codes. They will show at startup and then disappear quickly and the grill is still functioning properly. If you see flashing dots on your control board screen, it just means the igniter is on. The igniter will turn off five minutes after startup. Once the flashing dots disappear, the unit will begin to adjust to the desired temperature selected, which for startup on these units is the smoke setting for barrel style grills. Some units have a relight feature where the igniter will turn back on if the grill drops below 130° F/55° degrees C. If the igniter comes back on, the flashing dots will reappear. If the temperature is flashing on your control board screen, this means the temperature of the unit is below 150° F/65° C. It will flash like this upon startup until it is hot enough. It may also flash like this if the temperature has an extreme drop, indicating the fire is at risk of going out. In North America, all Pit Boss Pellet Grills must be plugged into a 110v outlet to function. Your grill can be used in a light rain, but since it is an electronic appliance, care must be taken to prevent any connections from being exposed to rain. To ensure proper performance, we always recommend using Pit Boss or Louisiana Grills brand pellets in your grill, however, you can use other brands of pellets in the grill. We recommend cleaning your grill after running 40-60 lbs of pellets through your Pit Boss Grill. To clean your grill, you can use a vacuum to remove the ash from the fire pot and bottom of the grill, scrape any grease from your flame broiler, and wipe down the grill with a light degreaser. Still Need Help? Chat with Customer CarePhone Number: 480.923.9630Live Chat
Is my Pit Boss supposed to smoke?It is normal to see some thick white smoke at the beginning of the cook, when you first start up your pellet grill. It will disappear as soon as your Pit Boss is done with its start-up process. After that, you should see some thin blue smoke during the grilling process.
Why is my pit boss grill smoking so much?There are several reasons this occurs and it's due to an either an ERL code, dirty pellets, too much dust in the auger tube, the grill isn't level, a dirty pellet grill, or it's going through the startup phase.
Why is smoke coming out of the pellet box on my Pit Boss?If you see smoke coming from your hopper during the shutdown mode, this is caused by a process called backburn. Backburn means that the pellets within the auger are at a high enough temperature to cause smoke production.
Why is my Pit Boss smoker not smoking?For a Pit Boss not smoking, you might assume that the whole smoker is broken and needs replacing. But in reality, this may be an issue with the temperature, pellets, or firepot. For starters, the ideal temperature is 60°F– 90°F (15.5°C – 32°C) with a P4 setting.
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