When informing patients that you must postpone their appointments because of the absence of the provider, it is good practice to:

Table of Contents Show

When rescheduling an appointment which of the following needs to occur quizlet?
When an appointment is rescheduled the first appointment date and time must be removed quizlet?
What is the best approach for handling the cancellation of an appointment by a patient?
What is the most important consideration when scheduling a patient appointment?

Ways of the World: A Global History

3rd EditionRobert W. Strayer

232 solutions

Tonal Harmony, Workbook

8th EditionByron Almen, Dorothy Payne, Stefan Kostka

1,387 solutions

The Language of Composition: Reading, Writing, Rhetoric

2nd EditionLawrence Scanlon, Renee H. Shea, Robin Dissin Aufses

661 solutions

Tonal Harmony

6th EditionDorothy Payne, Stefan Kostka

276 solutions

focusNode

Didn't know it?
click below

Knew it?
click below

Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

Normal Size Small Size show me how

Question	Answer
A tickler file is an effective organizational tool to help the medical assistant	mail appointment reminder
What info would the medial assistant need to matrix the appt book properly	days and hours when the physician performs hospital round
The way to organize appt scheduling so that it best supports the success of the practice is to	consider the preferences of the physician
The principal advantage of using the wave method when designing the scheduling process is that it	allows flexibility to accommodate the unpredictable
Which is the best approach for efficiently handling the scheduling of patient due for an appt	sending out a reminder asking the patient to call for an appt
An effective way to deal with patients who are always late for appt is to	give them the last appt of the day
What is the most important action to take when chaning a patients appt time	Erase the patient name from the original slots
Why is it necessary to include a not in the patient chart when the person does not show up for a scheduled appt	to be prepared for future legal consequence regarding the patient care
when informing patients that you must postpone their appt because of the absence of the physician it is good practice to	give them the name of one or more alternative physicians
If you work for a physician who is frequently called away from the office it is a good practice to	create a scheduling system that best accommodates these delays
Which is the least satisfactory method of scheduling for patient	Double booking
A matrix in the schedule	prevent booking of patients during meeting and hospital rounds
Which of the following is not an advantage of computerized schedling	the computer cannot select times based on patients needs
The appt setting methods where by a
The appt setting method whereby a patient logs on to the internet and views a facility schedule to set his or her own appt is called	self-scheduling
If a patient has been waiting longer than.. minutes past his or her appt time the medical assistant should offer to reschedule the appt	15
The info in the appt book must be legible because	all of the above
Which of the following is true concerning the scheduling of new patients	Financial arrangements should be explained when the appt is made if the
the first prerequisite for schedling an outpatient admission or procedure is	an oral or written order for the procedure from the physician
When scheduling an inpatient admission the medical assistant must make sure that the patient understands which pf the following	all of the above
The open office hours method of scheduling is also know as scheduling	tidal wave
which types of outpatient procedure might be scheduled by the physician office	all of the above
The medical assistant must remember that the physician will have other types of appt that will need a special notation in the appt book such as	surgeries
A person who fails to keep an appt without giving advance notice is called	no-show
An incidental disclosure may be which of the following	all of the above cannot be reasonably be prevented
Which statement is true regarding the handling of charts for patients who have appt a given day?	pull all files before the first patients who have appt on a given day
which patients should be personally escorted to the examination and treatment areas and given detailed instruction about what they are to do	all of the above
what is the best way to decide weather patients need special asstistance in disrobing	asking all patients if you can be of assistance
The medical assistant should follow all the following practices regarding patient arrivals except	having them wait in the examination room instead of the waiting room
The use of phonetic writing in the medical office can help you	pronounce patients name correctly
Patients often base their perception of an entire medical facility on	what they see on entering the facility for the first time
The office mission statement may	all the above
which of the following would be considered a patient amenity	A writing table in the reception
Which of the following is not true regarding chart placement in the medical facility	charts can be left in the examination room while the patient is waiting for the physician
The patient name should be used	all the above
Which of the following should most often be added to a patient charts on visit	progress notes from
Which of the following do patients not expect to find in the reception area	television
The statistical chartacteristics of humans populations are caled	demographics
If a chart is marked in some way as reminder that specific action need to be taken it is said to be	flagged
Which of the following is not an appropriate way to deal with a talking patients	allow the patient to ask only three question while seeing the physician
Which of the following is true with regard to keys issued to staff member at the physicans office	physicians and supervisor should limit access to keys to trusted employees who need key access
Prescription pads should be placed	in drawers and away from patients sight and access
When do pharmaceutical representative usually see the physician	At times specified by the physician when he or she will speak to pharamacetical
when moving through hallways the medical assistant should walk	on the right side of the hallway
Ideally where should sick contagious patient wait to see the physican	in the reception room with the other patient
Which of the following should be included in a section of the policy manual	all of the above
which of the following items are parts of the physicans office budget	all of the above
A capital purchase is classified as	whatever monetary level the facility choose
A list of the items included in shipment is called	packing slip
An ordered item that has not been delivered when promised or demanded but will be supplied	back-ordered
The fiscal year beging	whenever designated by the business
Acting in anticipation of future problems is called	being proactive
Which duties should be performed in anticipation of the day at the physican office	all of these should be performed
The responsibility for ordering supplies in the physican office rests with	one designated person
A difference among conflicting facts claims or opinions is called	discrepany
Which of the following is not a good way to reduce waste while saving money in the physicans	Buying new file folders for all office needs
Alternative stamping options are available on the internet and can be purchased in which of the	online and printed on the office printer
What is the most serious consequence of misspelling medical terms on patient records and in correspondence	Negative impression of the physician
the best style to use when composing business letter in the medical office is the one	preferred by your physician-employer
The principal function of a well-organized portfolio of business letters is to help the medical assistant	save time
Which letter style combines efficieny with an attractive page layout	Modified
Which letter style wold be most appropriate to use for writing a quick business letter	simplified
Which of the following dates is written correctly for inclusion in the heading of a letter	May 1,2007
Which of the following is the correct way to write the first line of an inside address in a letter to john kidwell a pediatrcan	John kidwell md
What is the purpose of noting c: Alice adams MD at the bottom of a letter	To advise the receiver that a duplicate letter has been sent to Dr.Adams

When rescheduling an appointment which of the following needs to occur quizlet?

When rescheduling an appointment, which of the following needs to occur? Set the new appointment time, remove the first appointment day and time. A parent or guardian must accompany all children under the age of 10 into the exam room with no exceptions. Minors need a parent to consent to treatment in most cases.

When an appointment is rescheduled the first appointment date and time must be removed quizlet?

When an appointment is rescheduled, the first appointment date and time must be removed. If a late patient is scheduled as the last patient of the day and does not show up before the office closes, the medical assistant is obligated to wait until the patient arrives.

What is the best approach for handling the cancellation of an appointment by a patient?

The best approach to handling patient cancellations is to send appointment reminders at least six days before the appointment. If you can do them again 48 hours before, that would be great. Try using phone calls for the final reminder.

What is the most important consideration when scheduling a patient appointment?

Maintaining patient confidentiality is the most important consideration when scheduling a patient appointment. Other considerations are why they need an appointment, if they need urgent care, or if a teleconsultation would be better.

When informing patients that you must postpone their appointments because of the absence of the provider, it is good practice to: