Amazon Music not working on iPhone

Amazon Music might not be as popular as Spotify or Apple Music but it still has a substantial number of users on both platforms. Sadly, some of them report that Amazon Music won’t play on Android and iOS as it seems that the app is not working for no apparent reason. If you’re among those users, check the instructions we provided below.

Table of contents:

1. Force stop Amazon Music and clear the app’s cache
2. Check the network
3. Clear Amazon Music data
4. Reinstall Amazon Music

Why is Amazon Music not working on Android and iOS?

It’s important that you’re on the latest version of the app and in a region where Amazon Music Prime and Amazon Music Unlimited are supported. Once you get that out of the way, try clearing cache, restarting your Android, or resetting the app by clearing data on Android. Also, both on Android and iOS, make sure that you’re connected to a reliable Wi-Fi network.

Finally, you can reinstall Amazon Music from Play Store or App Store and check for improvements. If that fails, too, report the problem to Amazon support.

1. Force stop Amazon Music and clear the app’s cache

The first thing to do is to restart your device and try again. If that fails and Amazon Music is not playing or not working at all, force stop the app and clear cache. You can do that in System settings.

Here’s how to clear cache from Amazon Music on Android:

1. Open Settings.
2. Select Apps.
3. Open Amazon Music.
4. Tap Force stop.
5. Tap Storage and clear cache.
6. Open the app and check for improvements.

2. Check the network

The next thing you need to check is the internet connection. Unless you downloaded some track for offline listening, Amazon Music requires a stable internet connection. You can test this in other network-dependable apps like Chrome or social networks. If you don’t see any issues, continue to the next step.

If you do experience some network issues on your Android, learn how to fix them, here. Also, if you use mobile data to stream music, make sure that Amazon Music has permission to use mobile data in Settings > Apps > Amazon Music > Mobile data.

On iOS, open Settings > Amazon Music and toggle ON Cellular. For additional instructions on iOS connectivity issues, check this article.

3. Clear Amazon Music data

If the previous steps failed, consider clearing all local data from the Amazon Music app. This will reset the app so you can sign in again and check if the app works as intended. Usually, this solves all problems and reinstallation is not necessary but, if that’s not the case, go for the reinstall.

Here’s how to clear local data from Amazon Music on Android:

1. Once again, open Settings > Apps > Amazon Music.
2. Tap Storage.
3. Tap Clear data.
4. Confirm when prompted and restart your device.
5. Sign in again and check for improvements.

4. Reinstall Amazon Music

In the end, we can only recommend reinstalling the app via the Play Store or App Store or sideloading an older version on Android. After all, our options are limited and there are only so many steps users can take if the literally largest company in the world can’t optimize their music streaming app.

To reinstall Amazon Music on Android, open the Play Store, look for Amazon Music and expand the app. Tap Uninstall and then tap Install.

To reinstall Amazon Music on iOS, tap and hold on to the Amazon Music Home Screen (or App Library) shortcut. Tap Remove App > Delete App and confirm when prompted. Open App Store and get Amazon Music again.

With that said, we can conclude this article. Thank you for reading what was, hopefully, an insightful read. Make sure to tell us about alternative solutions or share your general thoughts in the comments section below.

When your Amazon Music app is crashing, not loading or displaying error messages, there are a few tricks to get you streaming music again.

Why is Amazon Music not working?

First check your internet connection. If your songs keep buffering on Amazon Music and you’re using Wi-Fi, check your settings are on and the right network is connected. For mobile data, make sure the settings for cellular or mobile data are toggled on.

When your Amazon Music app is frozen, “Turning it off and on again” is a trick which works wonders more often than not. Restart your device, then reopen the app.

Next, force close the app and reopening it again. On your Android phone, go to Settings > Apps & notifications. Tap the Amazon Music app, and select Force Stop.

On iOS, if you have an iPhone X or later model, swipe up from the bottom of the screen, pausing in the middle. Swipe to find the Amazon Music app, and then swipe up to close it. On earlier iPhone models or iPod touch, double click the Home button and swipe until you find your Amazon Music screen, then swipe up to close the app.

Try updating to the latest app version. If there’s a newer version available, Update will appear next to the Amazon Music app on the app store. Also check your device is running the latest software version, which might interfere with running the Amazon Music app.

You can also try clearing the cache of the app. To do this on Android and Amazon Fire tablets, head to the cog icon in the Amazon Music app and select Settings. Find Storage and tap Clear Cache.

On iOS you can’t clear all caches. But you can clear image and lyrics caches by heading here from an iOS browser and selecting both Clear Lyrics and Clear image cache.

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