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If the system still turns off or stays in Sleep Mode, it will need to be repaired. Nintendo no longer offers factory repairs for the following systems: Click here for information on replacement and upgrade options. Repairs for all other Nintendo 3DS family systems are still available. How do you force restart a 2DS?Press and hold the POWER Button down until the system resets; this may take some time. Once the system is powered down, press the POWER Button once to turn it back on.
How do I know if my 2DS battery needs replacing?Your New Nintendo 2DS XL's battery may need to be replaced if the device doesn't turn on when you press the power button. The battery is directly accessible under the bottom panel. For more information, refer to our troubleshooting page.
Why is my Nintendo 2DS screen black?If Sleep Mode was turned on, press the POWER Button to see if the issue is resolved. Press and hold the POWER Button down until the system powers off. Then power the system back on.
Why won't my 3d DS turn on?Hold down the system's power button for ten seconds for a hard reset, which will shut the console down. You can then turn it back on as normal. Should you notice the console starting to freeze more often, Nintendo recommends updating to the latest system software.
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