Usually, our Fitbit devices work without any problems, but occasionally they start acting in unusual ways, from not regularly syncing to not responding. Show
Frequently reported issues with Fitbits include things like:
If your Fitbit shows these signs and symptoms, one of the best (and simple) fixes for your Fitbit device is a restart and/or a reset! Related articles
Contents Restart or reset your Fitbit? What’s the difference?Although some use these terms interchangeably, there is a significant difference:
While it’s usually easy to restart your Fitbit, resetting involves more steps. How to restart your Fitbit by modelRestarting a Fitbit device often means paying particular attention to the charging pins and sensors. Never insert anything into these holes outside of the directions. Inserting items like paper clips, tools, and such will likely damage your Fitbit permanently. Restart a Fitbit Sense series, Versa series, Ionic, or Blaze
Restart a Fitbit Luxe
Restart a Fitbit Inspire or Ace 2/3
You can now reboot your Fitbit Inspire via the Settings app on your device itself.
Restart a Fitbit Charge 3, 4, or 5
Restart a Fitbit Charge (all models)
Restart a Fitbit Ace or Fitbit Alta
How to reset your Fitbit by modelWe don’t recommend resetting your Fitbit unless the restart didn’t work, OR you intend to give away or sell your Fitbit to someone else. That’s because resetting your Fitbit also resets all your data–it’s like starting with a fresh & new Fitbit. In cases where your Fitbit continues to perform poorly, refuses to sync data, or continues not to be recognized by your phone, computer, etc., even after a restart, we recommend you reset your Fitbit. But with the knowledge that your data is removed and following a factory reset, you must set up your Fitbit again. When you perform a factory reset, the reset deletes all device data, including any data that has not synced to your Fitbit app and account. This includes things like your personalized settings, alarms, goals, and notifications. Resetting your Fitbit DOES NOT remove your Fitbit account! Reset a Fitbit Sense series, Versa series, Ionic, or Charge 3/4
Factory reset using the buttons onlyIf you cannot access the on-screen menus, try resetting using just your Fitbit button(s). We recommend only following these steps when you cannot access the Settings app on your Fitbit’s screen. For the Fitbit Sense series and Versa series (one-button models)
If you run older software on your one-button Versa Series, try these steps
For Fitbit Versa (original) and Ionic (multiple button models)
If you followed the process correctly, your Fitbit should show the setup screen. At this point, open the Fitbit app to set up your Fitbit again. If you don’t release the button(s) at the right time or didn’t follow the exact order of the steps, the Fitbit simply restarts. Try repeating the reset steps. Reset a Fitbit Luxe and Charge 5
Reset a Fitbit Inspire or Ace 2/3
Reset a Charge or Charge 2
Reset a Fitbit Blaze or Alta
A. Beth Whittenberger I started my love affair with computers way back in elementary school with the Apple II. Since then, I've worked with technology in my career as a media educator and videomaker. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. So I know a thing or two about teaching others and creating how-to guides! After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! How do I force my Fitbit to restart?To restart your watch, press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button. Restarting your watch doesn't delete any data.
How do I turn my Fitbit Charge 4 off and on?to power off, connect charger, hold button firmly for about 8 secs and line will appear and grow across screen. when it stops, disconnect charger. it is off. To turn on, just connect charger and wait a few seconds.
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