I have amazon music unlimited but alexa wont play

If you are a user of Amazon Prime, you get access to Prime Music by creating an account, but once in a while Alexa not playing music from Amazon music.

Steps to Fix Alexa not Playing Music from Amazon Music:

Follow the steps to fix Alexa not playing music from Amazon music:

1. Restart Echo

You should start by resetting the power cycle for your Echo. For that, remove the power cable from the Echo. Then, wait for at least 20-30 seconds before plugging it back. Once connected, try playing the music from Amazon Music using Alexa.

2. Check Currently Streaming Devices

Say you are playing songs via the Amazon app or other Echo devices through the same Amazon account. So you won’t be able to stream music on other gadgets using the same Amazon account because of the streaming limit. That's because Prime Music allows streaming only on a single device at a time.

3. Check Linked Accounts

Prime Music only works for Amazon prime members. So if your Echo device has multiple profiles linked to multiple Amazon accounts, you need to be signed in to the one that has a Prime membership. To switch users, issue the ‘Alexa switch user’ or ‘Alexa switch profile’ command.

4. Check Subscription

You need to have an active subscription to either Amazon Prime or Amazon Music Unlimited to play songs with Alexa. If you don’t have an active subscription, Alexa will not play the requested songs.

To view your current subscription details, follow these steps:

Step 1: Open the Amazon website for your country and log in with your account details.

Step 2: Click on your name at the top and select Memberships & subscriptions. In some countries, you will have different options such as Your Prime Membership.

Step 3: You will find all your active subscriptions listed here.

5. Check Availability of Song

Once you have made sure that you have an active subscription for at least one music service from Prime, it’s time to check for the availability of songs. The Prime Music service provides fewer songs over to the Music Unlimited.

So, request Alexa to play some other song. If it is played normally, then the song that you were looking for might not be available on Prime. 

6. Set Prime As Default Music Provider 

If you have set multiple music providers in the Alexa app, you would need to add the service name to the music command if it isn’t the default one. If Prime is the default music provider, you can simply say ‘Alexa, play Hey There Delilah’, and it will start playing it on Prime Music.

However, if it isn’t the default and you use the same command, it will play it through the default music provider.

7. Turn Off Explicit Filter

Amazon Music has a feature where it blocks songs that contain explicit lyrics. So if you are trying to play such a song, it will not play if the explicit filter setting is enabled. 

8. Update Amazon Country

Sometimes, there is a mismatch between the location of your Amazon account and Alexa services. You need to update the country to your current location.

9. Check Echo Settingss

You need to check a few settings in the Alexa app for music to work. These include Device Location, Time Zone, and Language. Try keeping them to your current location.

10. Transfer music to Different Country

You should also try moving your Amazon Music country to your current location.

Step 1: Open music.amazon.com on your PC.

Step 2: Click on your name present at the bottom of the left panel. Select ‘Your Amazon Music Settings’ from the menu.

Step 3: You will be taken to the settings page. Scroll down and click on ‘Move your Music account’ if it is showing a different country than your current location.

11. Deregister Echo

If nothing works, remove or deregister the problematic Echo device from your Alexa app.

To deregister a connected Echo, follow the steps mentioned below.

Step 1: Open the Alexa app. Tap on Devices.

Step 2: Tap on Echo & Alexa followed by the name of your Echo device.

Step 3: Scroll down and tap on Deregister.

Once you have deregistered it, then add it again in the Alexa app as you did before. In case you face any issue, try these fixes.

So, I hope now you will be able to fix Alexa not playing music from Amazon music.

• 5 replies

I have set up my Sonos One with my Amazon Account. I pay for Amazon Prime so I have access to Prime Music and can play this through the speaker. So far no issues.

My wife shares my Prime benefits but she also has Amazon Music Unlimited on her own account. I have therefore added her Amazon account to the Sonos app to make use of her subscription. In the Sonos app I can see both accounts and the account that is in use is my wife's as it has a tick next to it.

The problem: Alexa is not recognising my wife's Amazon Music Unlimited. When we ask her to play certain songs she says sorry you need an Amazon Music Unlimted subscription.

What am I doing wrong?

Thanks
Dave

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