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If you think you're seeing this message by mistake, please contact your manager. If your manager is unavailable, contact the onsite HR representative or your region's Employee Resource Center (ERC) to look into the issue. Just got this when trying to log in, can't call right now but I will tomorrow during the meantime, have any of you experienced this? Did I get fired or what cuz I had 9/8 attendance points, but that was cuz I am flex and each shift (5 hours) I miss is 2 points but I had taken vto for two full days and hr said that I should be fine and if I get points counted to just contact HR again and I did but haven't gotten a response back. UPDATE: Called ERC and just as I thought I got fired, but a ticket was created, HR had told me I would get no points for vto but I got 2 points. Continuing that following week there were not enough shifts for people so HR said they were letting points slide that week since there was not enough work for people but I still got 2 points for two shifts I missed. For a total of 6 points when I originally only had 3. I forgot to ask them but how long will my insurance last? And do I show up for the shift I already signed up for (definitely no right)? Thanks for everyone's help and thoughts, hopefully, this gets resolved. Whether you are a customer or a seller, getting your Amazon account locked can be pretty frustrating. For customers, it could mean not getting their orders from Amazon or getting locked out of other services like Fire and Kindle. As for sellers can affect their bottom line since their business isn’t operable until the issue is resolved. If you’ve been searching for a solution to recover a locked Amazon account, you’ve come to the right place. This post will discuss why your Amazon account got locked and how to resolve the issue. 5 Reasons Why Your Amazon Account Got LockedIf you get the “Your Amazon account is locked, and orders are on hold,” the first thing you should do is not panic. Preventing unauthorized transactions and stopping fraud are the main reasons why Amazon locks an account. Amazon has put up a system to detect certain suspicious activities immediately. Below are some of the reasons your Amazon Account may be locked: 1. Providing false information to AmazonEntering fake information is one of the most common reasons most Amazon accounts get locked. Amazon has numerous ways to verify if you provided a false name, shipping address, billing address, and other important information. 2. An uncommonly high number of orders for a new accountAmazon has an anti-fraud system that detects unusual activities, such as a high volume of orders for new accounts. One way you can avoid triggering this safety net is to limit your order volume to 30 orders a day for the first few weeks of activating your account. 3. High volume of returnsAnother red flag that Amazon monitors from their sellers is the average returns of products. Returns are usually free for the buyers, but it costs Amazon to pay for the shipping. Thus, please pay close attention to how times you return products and try to minimize those. 4. Unusual gift card activityGift cards are one of the best ways some stores attract customers. However, Amazon is quite strict when it comes to them and tries to regulate them as much as possible. If you have just created an Amazon Prime account, it’s best to stay away from purchasing a Gift Card at least until you have a proven track record on the platform. 5. Using Different IP addresses with varying locationsWhen you open your Amazon account in different places and you use different IP addresses, there’s a good chance Amazon will assume your account has been hacked. This scenario is doubly true if orders are being placed outside your usual operational area. Hence, be cautious of sharing your Amazon account with someone else. Amazon usually cites the reason why your account got locked. Once you know why they closed your account, the only way to get it unlocked is to prove that you haven’t done anything wrong. These steps involve contacting Amazon and uploading relevant documents to prove your case. 1. Contact Amazon through EmailThe first thing you should do when your account is locked is to check if you received any emails from Amazon. If you have received an email from an account specialist, you can reply directly via email. Make sure that you attach the documents and information asked by the account specialist. If you have not received any email regarding this matter, then proceed with these steps.
2. Contact Amazon via phone callCall +1 (206)-266-2992; if you’re from the U.S. If you live outside America, the number you should call is 1-888-230-4331. When the answering machine asks the account type you are using, choose the second option if you are a Prime Member. Next, do as the supervisor told you during the verification process. You can also explain your situation and why locking your account was a mistake. In most cases, the supervisor or account specialist requires the customer to provide some documents or information such as:
3. Contact Support via Live ChatIf you want an alternative way to reach Amazon, you can try contacting support through an online chat. Here is the proper process on how to contact Amazon through this channel:
4. Upload Documents Directly to AmazonProviding the necessary documents that prove that your name, shipping address, billing address, etc., are all legitimate ways you can unlock your account. Before sending these documents, make sure you are using your Amazon-registered email account.
Phone calls and chat are the fastest way to reach Amazon since there is a customer representative on the other line. An email is also a good option, albeit it’s much slower and could take up to two days before you get a reply. Meanwhile, we don’t recommend faxing your concern since there’s a chance it might not end up in the correct department. Based on the severity of your violation and the channel you used to communicate with Amazon, you can have your account unlocked from a few days to a couple of weeks. How to Avoid Getting Your Amazon Account LockedBelow are some of the best practices to minimize the chances of Amazon locking your account in the future: 1. Avoid Using Prime ServiceIf you run a dropshipping business, it’s best if you don’t use their Prime service. Amazon is paying for the shipping fee, which means they regulate it more seriously than their other services. 2. Purchase Low-Cost Items OnlyAfter creating your account, don’t purchase expensive items immediately. Start with inexpensive purchases to minimize your losses should Amazon lock your account and remove your orders. 3. Limit gift card transactions to $200 a dayAs mentioned earlier, Amazon doesn’t want too many gift card transactions, especially from new accounts. By limiting the number of redeemable gift cards you buy, you minimize triggering their anti-fraud detection system. 4. Create Back-up Accounts Using VPNIf you are accessing your account outside your country of origin, use a Virtual Private Network (VPN) when using your login credentials. Creating multiple accounts also minimizes the risk of your business shutting down temporarily if one of them gets locked. You should also delete your old account should it remain locked. Amazon Account Locked No MoreOnce Amazon reinstates control of your account, you must abide by the platform’s terms of use. If you’re an Amazon seller, you should also explain to your customers about the issue with Amazon and assure them that it has been resolved. Finally, double-check your billing details, billing address, linked credit card, etc., to ensure that everything is in order. Why my Amazon account is temporarily disabled?Inactivity. If you have been inactive for more than 180 days, Amazon may deactivate your account. If your account is deactivated for inactivity, you may apply to re-enroll in the Program.
How long will my Amazon account be temporarily disabled?Your account has been temporarily deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. This could take up to 90 days.
How do I unlock my temporarily locked Amazon account?4.2 Contact Amazon By Phone.. 4.3 Your account will be reviewed by the Team Lead for 24-48 hours.. 4.4 Contact them after 2 days (48 hours). 4.5 Call them again after 2 days and send them Fax via an app.. 4.6. Get your account unlocked.. Can you Undisable an Amazon account?Log in to an active Amazon account and go to Contact Us forum. Ask for a supervisor and provide verification details when asked. Explain that your account was blocked by mistake after you purchased products and you need an account specialist to review your details and restore your account.
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