Why is my sample rate greyed out in Pro Tools?

I have this problem all the time with my (ancient) Digi 003. The problem is caused by Pro Tools seeing that Windows is using your interface for audio playback (at 44.1KHz), yet Pro Tools wants to use it at 48KHz. It can't do both simultaneously, so Windows needs to have its access to it forcefully disabled.

To accomplish this, go to your start menu, and type "Manage Audio Devices", then hit enter. Navigate to the "output" tab, and find your M-Audio Fast Track Pro's output. Right click on this and choose "disable".

Then, load Pro Tools. It will allow you to save sessions at whatever sample rate you desire.

I work exclusively with sound to picture, yet use my PC for other tasks such as gaming, so I have a perpetual battle between enabling and disabling my 003 in this fashion, depending on if I am using the PC for Pro Tools or other things. So I have this "Manage Audio Devices" as a shortcut on the desktop, and pinned to the start bar. Here's instructions on how to do this:

https://answers.microsoft.com/en-us/windows/forum/windows8_1-desktop/pin-manage-audio-devices-or-sound-to-taskbar/f36e8c69-24a0-43b5-9442-879a692a2326?auth=1

Good luck!

If you’re getting a Pro Tools error message that starts with “The current playback engine does not support a sample rate of…” or having troubles due to a sample rate mismatch, you likely need to change the Playback Engine or change the sample rate in Pro Tools. You can solve both of these issues two ways:

  • Change the Playback Engine in Pro Tools
  • Change the sample rate in Pro Tools

One way to potentially solve this issue is to change the Playback Engine (interface) in the settings:

Dismiss the message and open the Setup menu, and select Playback Engine. Then, change the Playback Engine in Pro Tools from the drop-down menu to your interface.

Why is my sample rate greyed out in Pro Tools?

If Pro Tools launches, change the playback engine in the preferences.

Launch Pro Tools and hold the ‘N’ key as soon as you see the Pro Tools splash screen. This will allow you to select the Playback Engine before Pro Tools tries to initialize it.

Why is my sample rate greyed out in Pro Tools?

If Pro Tools doesn’t launch, Hold ‘N’ while Pro Tools is loading.

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Before you launch Pro Tools, you will need to go to your system sound settings and verify that the sample rate matches that of the project. However, since there’s no way to change the sample rate in Pro Tools directly from the project, you can create a new session and import all of the current project’s data at the desired sample rate in Pro Tools.

  1. Navigate to File, select Save As, then choose a name and location for your project.
  2. Close out of that project, then create a new one at the desired sample rate.
  3. With the new project open, navigate to File, select Import, then choose Import Session Data.
  4. Navigate to the location where you saved your project, select it, then load it. 

If you still get this error or if your playback engine was already set correctly, make sure you have the latest driver installed for your interface. Also, make sure your system sound settings aren’t using the driver for your interface, which will often cause this error. Also, be sure to check out our guides on how to trouble audio interface issues on PC and Mac.

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Related content

  • Pro Tools Troubleshooting Guide
  • How do I trash my Pro Tools preferences?
  • Pro Tools won’t recognize my interface!
  • I’m not getting any output from Pro Tools. What should I try?
  • How do I set up a MIDI controller in Pro Tools?

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Why is my sample rate greyed out in Pro Tools?

Why can't I change my sample rate Pro Tools?

However, since there's no way to change the sample rate in Pro Tools directly from the project, you can create a new session and import all of the current project's data at the desired sample rate in Pro Tools. Navigate to File, select Save As, then choose a name and location for your project.

How do I fix sample rate in Pro Tools?

Step 2: In the New Session option box, locate the sample rate drop-down menu in the session parameters. Step 3: Select the sample rate drop-down menu by clicking on the drop-down tab and choose your sample rate from the set of options available.

Why is my Pro Tools track greyed out?

Greyed out track in Pro Tools usually means you don't have a valid output path assigned.

How do I fix the current playback engine does not support a sample rate of 44.1 kHz?

Manually switch the Clock Source to "Internal" in the Hardware Setup window. Or, exit Pro Tools, set the external clock source to the correct sample rate, and then reopen the session.