Peacock subtitles wont turn on firestick

Users have commonly reported issues with the subtitles while using them on Peacock. These issues include the subtitles turning on or off incorrectly or displaying the subtitles in the wrong language. This guide will focus on identifying the cause of the issues on Roku devices.

This can be frustrating and make the viewing experience problematic. Luckily, this guide will provide detailed breakdowns of the common causes of these issues as well as troubleshooting methods that can help you resolve your issue.

It is important that you properly identify your issue before attempting any troubleshooting methods. This can help save you time and a headache when trying to resolve your Peacock subtitle issues. Use the guide below to steer you in the right direction when trying to solve your problem.

Why Are Peacock TV Subtitles Not Working On Roku?

• Why Are Peacock TV Subtitles Not Working On Roku?
  • 1. You Have Encountered A Bug
  • 3. Subtitles Are Not Turned On Properly
  • 4. Peacock Cache Files Are Full
  • 5. Your Software Is Outdated
  • 6. Internet Issues
• Final Thoughts

The next part of this guide will list many of the common causes of Peacock subtitle problems along with troubleshooting methods that have been proven to resolve the issue. Use this guide to help you accurately diagnose and resolve your Peacock subtitle problem.

1. You Have Encountered A Bug

Fix – Turn On Subtitles, Then Exit And Reopen Peacock

Subtitle issues on your Roku device while using Peacock can be resolved by turning on the subtitles and exiting the Peacock application. Upon restarting the Peacock application, any recent subtitle setting changes will be automatically reflected.

Fix 2 – Turn On Subtitles Then Exit Peacock And Open Another App Then Open Peacock Again

You can also encourage the resolution of any subtitle errors that you are experiencing on your Roku device while using the Peacock application by turning on the subtitles and then exiting the application.

Once you have exited the application, open another unrelated application, and then reopen Peacock. This will encourage the resolution of any errors that you might be currently experiencing.

Fix 3 – Perform A System Restart

You should consider restarting your Roku device and your TV to help resolve any subtitle errors that you might be experiencing. To restart your Roku device, simply navigate to the settings menu on your device and you will see the option to restart your Roku.

Fix 4 – Restart The Episode

If you have recently updated your subtitle settings or your subtitles suddenly appear or disappear without your consent, then you should consider restarting the show or movie you are watching.

This will help encourage the internal resolution of any potential run-time errors that could be causing you to experience issues with the Peacock subtitles on your Roku device.

This will also help encourage any recent subtitle setting changes to be reflected accurately for the show or movie that you are currently watching. Peacock will save your place in your show as long as you do not exit the app.

Fix 5 – Switch Peacock Profiles

You should consider switching Peacock profiles to fix your subtitle issues if you are unable to get them to work on your current profile. This can help you better determine the root of your issue by seeing if the problem is with your profile or the app.

To switch Peacock profiles, simply log out of your profile without closing the Peacock application. This will take you to a log-in screen where you can log in to a different profile and try to use the subtitle feature from there.

This can help to encourage the resolution of any hangs up that the application could be experiencing as well as resolve errors associated with your profile’s user settings.

Fix 6 – Log Into A Different Peacock Account

You can also consider switching Peacock accounts to fix your subtitle issues if you are unable to get them to work on your current account. This can help you better determine the root of your issue by seeing if the problem is with your profile or the app.

To switch Peacock accounts, simply log out of your profile without closing the Peacock application. This will take you to a log-in screen where you can log in to a different account and try to use the subtitle feature from there.

This can help to encourage the resolution of any hangs up that the application could be experiencing as well as resolve errors associated with your account’s user settings.

Fix 7 – Try Peacock On Another Device

If you are having persistent issues with the subtitles on the device you are currently viewing Peacock on, you should consider trying to access your media and subtitles settings from another device.

This can help you determine if the issue is stemming from your device or Peacock installation on that device. If you are able to use the subtitles features correctly on an alternative device, there is likely some troubleshooting that you should do concerning your other device or the Peacock installation found there.

Fix 8 – Contact Peacock

If you are having consistent issues with the subtitle feature in your Peacock application and you have exhausted all of the troubleshooting methods listed above and below in this guide, then you should consider contacting Peacock Support so that they can further investigate your issue.

You can access Peacock support through the app, on their website, or by phone. You will need to provide a detailed account of your issue so that Peacock Support can accurately investigate your issue and get back to you with proposed solutions.

They will walk you through any additional troubleshooting methods that you might have missed. You should still attempt all of the troubleshooting methods listed in this guide, as Peacock Support will likely suggest many of the same fixes.

It can be frustrating dealing with customer support on the phone, so some patience is necessary for this method to be effective. Rest assured that the people at Peacock Support are the highest authority on the Peacock app and can offer the most insight into the problem you are currently facing.

Fix 9 – Use Another Streaming Platform

If you find that Peacock is just not functioning properly for you, you should consider accessing the show or movie you are watching on another streaming platform. Many of the popular streaming platforms have access to some of the same media libraries. You will likely be able to find several crossover media between the different streaming services.

Keep in mind that this is not a viable method if you are attempting to view Peacock Original content or live TV subscriptions that you have linked to your Peacock account. If you wish to view either of these types of media with subtitles, you will need to fix your settings using one of the troubleshooting methods listed in this guide.

3. Subtitles Are Not Turned On Properly

The most common cause for Peacock subtitle issues is that they have not been turned on or set up correctly. You will need to manually turn on the subtitles whenever you wish for them to be displayed or else you will have to change your subtitle settings in your user account settings to reflect an “Always On” status.

If you have not turned your subtitles on or formatted them to the proper settings, you will not be able to see them displayed on the screen until you turn them on and utilize the proper settings for your device.

Fix – Ensure The Subtitles Are Turned On Properly

The first thing you should do is ensure that you have the subtitles enabled for the movie or TV show that you are currently streaming on Peacock. If the subtitles are not turned on, they will not be visible on the screen until you manually enable them.

The method to properly enable subtitles on Peacock will depend on the type of device you are watching on. If you are on a Smart TV or using the Peacock app through the preinstalled application or through a streaming device like a Firestick or home console, you will need to press the Up button on your remote or controller to bring up the playback menu.

Once you have done this and the playback menu is displayed, press Up on your controller or remote again to enter into the Settings menu. In the Settings menu, you will find the Captions & Subtitles tab.

In the Captions & Subtitles menu, you can toggle the subtitles on and off to your liking. You can also press Up on your remote or controller again when in this menu to edit other caption settings like the language.

If you are watching Peacock on a mobile device like a tablet or phone, you will need to tap the Settings icon while viewing the media you would like the subtitles displayed for. Once you have tapped the Settings icon, you will the subtitles settings menu where you can edit the settings to your liking.

If you are viewing Peacock on a laptop through a web browser, you should navigate to the Settings menu while watching the movie or show that you wish the subtitles to be displayed. In the Settings menu, you will see the Subtitles & Audio menu where you will be able to turn the subtitles on and off at your discretion.

Fix 2 – Restart Subtitles

Like any application, Peacock could run into bugs and glitches that could cause run-time errors that could cause the subtitle feature to not work correctly. When this happens, you should consider restarting the subtitles for the movie or TV show that you are currently watching.

To do this, If you are on a Smart TV or using the Peacock app through the preinstalled application or through a streaming device like a Firestick or home console, you will need to press the Up button on your remote or controller to bring up the playback menu.

Once you have done this and the playback menu is displayed, press Up on your controller or remote again to enter into the Settings menu. In the Settings menu, you will find the Captions & Subtitles tab.

In the Captions & Subtitles menu, you can toggle the subtitles on and off to restart the subtitles and encourage the resolution of any problems. You can also press Up on your remote or controller again when in this menu to edit other caption settings like the language.

If you are watching Peacock on a mobile device like a tablet or phone, you will need to tap the Settings icon while viewing the media you would like the subtitles displayed for. Once you have tapped the Settings icon, you will the subtitles settings menu where you can turn the subtitles off and on again to restart them

If you are viewing Peacock on a laptop through a web browser, you should navigate to the Settings menu while watching the movie or show that you wish the subtitles to be displayed. In the Settings menu, you will see the Subtitles & Audio menu where you will be able to restart the subtitles.

4. Peacock Cache Files Are Full

If the Peacock caches are full, it could cause issues with updating and properly reflecting your user settings. These include user settings regarding subtitles language and display permissions.

Your Peacock cache stores user data that is used to help the app restart faster when restored from the background of a device. The files in the Peacock cache are constantly collected and can grow quite large over time.

Fix – Clear Cache Files

How you clear your Peacock cache will depend on the type of device that you are currently using to watch Peacock. The list below will walk you through the process for popular mobile devices and web browsers that are most commonly used to watch Peacock.

If you are using Google Chrome to access Peacock, you will first need to click the three dots at the top right corner of your screen. This will bring up a menu where you can find the More Tools tab.

In the More Tools tab, you will find the option to Clear Browsing Data. Click this option and choose the All Time option. Finally check the Cached Images & Files box and click Clear Data. This will successfully clear your Peacock cache in Google Chrome.

If you are using Firefox, you will first need to open the Firefox menu at the top of the screen. Navigate to the History tab and you will find the option to Clear Recent History. Click on Clear Recent History and approve the clearing of Everything and check the Cache box. Once this has been done click Clear Now and you will have successfully deleted your Peacock cache on Firefox.

If you are using an Android device to access Peacock, you will need to open your device’s Settings menu and then open the Apps menu. In the Apps menu, you will see the Peacock app. Tap into the Peacock app menu and select Storage.

In the Storage menu, you will find the option to clear all of your cache data related to the Peacock application.

If you are on an iPhone, you simply need to delete the Peacock application from your device and reinstall it to successfully clear the cache.

Fix 2 – Deleted Old Devices In Peacock

You might need to delete any unused devices from your Peacock account to help encourage any subtitle issues to be resolved. When you access Peacock from a device, it is stored in your user account information as a known device.

Sometimes settings from old devices can cause conflicts with the current subtitle settings that you are trying to use. To fix this, you should delete any unused or old devices that might be tied to your Peacock account.

To do this, log in to Peacock and go to your account page. Under Your Account, you will find the Watch Peacock On Your Devices menu where you can click Manage Devices. In this menu, you will see a detailed list of all of the devices currently linked to your Peacock account, as well as an option to remove them.

Fix 3 – Reinstall App

There are instances where files associated with the Peacock application could become corrupted or damaged. This will cause serious functionality issues including the subtitles not working correctly.

To fix this, simply uninstall and reinstall the application. This will remove any damaged files associated with the Peacock application from your device and replace them with new copies. This can help resolve many different types of issues that you may experience while using the Peacock app, including subtitle issues.

5. Your Software Is Outdated

The Peacock application depends on periodic software updates to function properly. These updates often include bug fixes and performance optimizations that will help improve the user experience.

If you have not updated your Peacock application in some time, you have likely fallen behind on software versions and will become more prone to experiencing bugs and glitches. These errors could potentially cause your subtitles to not display correctly.

Fix – Update Peacock

You will need to update the Peacock application to ensure that any potential patches are applied that could help resolve your subtitle issues. Peacock offers automatic updates and notifications that will allow you to easily stay on top of future updates.

You will still need to manually approve the installation of the update once it has been downloaded. This can cause users to download an update but forget to apply it. To avoid this, always install the update as soon as it has been downloaded to ensure that you do not forget about it and fall behind on updates.

6. Internet Issues

Internet issues could cause your Peacock subtitles settings to not be reflected correctly, as well as cause them to not be displayed at all. Since the subtitles are stored in a database that must be accessed using the internet, if you do not currently have a connection you will likely not be able to access the subtitles features or view any media.

Fix – Restart Network On Device

You should first consider restarting the internet connection through the device you are currently using. For mobile users, this means turning on Airplane mode for a few minutes to end the connection completely. If you are unable to regain a connection after turning the Airplane mode off, then you are likely experiencing an internet outage and should contact your ISP.

Fix 2 – Restart Wi-Fi

You could also consider restarting your Wi-Fi connection by either switching to Airplane mode or unplugging your router. This can help encourage any connection errors to be resolved.

Fix 3 – Reset Router

To reset your router you should unplug it for at least 5 minutes and then plug it back in. Once it has been plugged back in it will automatically begin to process of reestablishing a connection. This is a good way to solve many internet problems that you might encounter.

Final Thoughts

This guide has walked you through many of the common causes of subtitle issues in the Peacock application. The subtitles are an extremely important feature of any streaming app, so make sure that you can correctly utilize this feature is extremely important.

Use the information provided in this guide to accurately identify and resolve any subtitle issues that you might be experiencing while using Peacock. Some of the troubleshooting methods will differ depending on what type of device and browser you are using to access Peacock.

Why is my subtitles not working on Peacock?